Rated 4.0 out of 5 by 89
Rated 2.0 out of 5.0 by CSW2013 Will likely not return
Although the staff was very friendly, the bathtub clogged and filled with water, the toilet ran all night, the machines in the small gym were outdated, and the television in the gym didn't work. Noone was ever sent after calling the front desk the second time for technical issues.
I rarely write a review but felt this hotel has a lot more potential.
August 17, 2013
Rated 4.0 out of 5.0 by Arsonbug10 Great staff and food service
The staff is always courteous and the amenities are above par.
August 13, 2013
Rated 5.0 out of 5.0 by JoeT8217 GREAT service!!
Like always I had a great stay! I will be staying there again, location is great and priced right.
August 11, 2013
Rated 4.0 out of 5.0 by Captain145 Great location but only one thing needs improvement!
This hotel is in a great location. Right near major express ways and walking distance to great food choices. You have a few bars and restaurants with in a 5 min walk. The Westend right behind the hotel and just across the street from that is a new Twin Peaks. There are other choices but those are the best.
The hotel itself is nice. The front desk has a Starbucks right across from it. A great treat for those early mornings. The pool is kept very nice. its and in door outdoor pool with a great private quiet place to relax in the sun.
The only down fall in this hotel that I have frequented at and stayed in many rooms. I don't know why they can't get the showers to drain. Every room has a shower that seems to be backed up. So that's kind of gross. Plus they need to do a MUCH better job of cleaning the showers.
Other than that you will enjoy a nice hotel and a friendly staff!
August 4, 2013
Rated 5.0 out of 5.0 by Lindamomgigi Survey of fantastic stay
Excellent facilities, great accommodations, wonderful staff!
Very pleased w/ my stay there! Will recommend to all my friends!
August 2, 2013
Rated 1.0 out of 5.0 by firemike Sell to another chain
Hotel is old and worn out, staff in un-interested and do not care to be at work. Bathroom was dirty, floor was sticky and the bedding had stains! Not what I expected from Crown Plaza, however the chain is in serious need of a renovation top to bottom.
Better money if you stay at the Holiday Inn across the street.
July 21, 2013
Rated 5.0 out of 5.0 by BDD127 Awesome Service!!!!
One of the more positive and memorable personal and business experiences I have ever had. David, Dennis and Ashley along with the supporting staff were the BEST!!!! You can bet that if my travels take me through Little Rock, I will be staying with these Pros!!!! Thank you for making my wife and I feel welcome and comfortable!!!
July 10, 2013
Rated 5.0 out of 5.0 by LaLa1823 Great customer service!
My friend and I visited for just one night, but it was the first time I had ever stayed at this hotel. David at the front desk was Great! There was an issue with one of the robes in our room and David came right up to the room and gave us a brand new one, he was very nice and courteous. The other staff , Bar, Breakfast and house keepers were terrific and smiling and pleasant. The only real down side to the visit was that my friend and I ate at an expensive resturaunt for dinner and had left overs, there was no refridgerator to put them in so they spoiled, and no microwave! For the kind of money I paid to stay I would think that those two things would come with the room. Room was kind of small but gorgeous.
June 19, 2013
Rated 5.0 out of 5.0 by Adam00 Business Trip for over a month.
I had the best and accommodating time here at the CP all because of two reasons, #1 David from the front desk showed the up most respect and class when he offered to give me a ride in the courtesy van while it was raining. Which he did not have to do since the van is for Airport Shuttle only. I was extremely grateful and that kind of generosity is rare these days. #2 was the two bartenders Tommy and Nathan, these two guys made the month long trip totally worth it. After the very first time down there these guys remembered my full name and what I drink and recommended amazing food choices. These two guys actually care about their guest and prove it on a daily basis. Without these three gentleman my stay there would have been just okay. Thanks to the CP for having such an amazing staff. Ill be staying here anytime I come close to Little Rock. Thanks again.
June 12, 2013
Rated 5.0 out of 5.0 by Candi7 I would recommend!
Room was clean. Bed was comfortable. Staff was friendly and very eager to help in any way. Great place to stay.
June 10, 2013
Rated 4.0 out of 5.0 by AlanF1 Great hotel and friendly staff
This is a great Crown Plaza, the staff are great and the rooms are very clean. I am however dissapointed that they stopped serving breakfast and evening snacks in the lounge on the executive floor. I hope that they reconsider this decision.
June 9, 2013
Rated 2.0 out of 5.0 by UnsatisfiedAmbassador Although they tried, they kept disappointing
Poor room upgrade. First room still had wet towels in Bedroom. Second room a "downgrade" to lower floor. Constantly no towels at pool. Restaurant understaffed. Housekeeping understaffed. Refrig I requested finally arrived 10:30pm the night before we checked out.
Even though the Manager, Night Manager and Front Desk constantly tried to correct things, it seemed like their staff failed them miserably. Never mind the fact they should not need to be constantly "fix" things if things were working properly to begin with...
I would love to elaborate more with Customer Care.
June 5, 2013
Rated 4.0 out of 5.0 by PianoMan13 Unusual events this time
During my latest stay, I had water back up from the drain into the tub just prior to my early morning shower and the coffee maker seemed to not work correctly. These kinds of things have never happened at your facility before and I've been there multiple times. I will come back. I appreciated the considerations afforded when I was there the week before when my wife was having surgery at UAMS.
May 28, 2013
Rated 1.0 out of 5.0 by Sherrill A Hotel from ****
Went here for a special occasion & a nice dinner. The room was so small it did not even have a chair to watch TV. The restaurant and pool are only divided by a partial wall. Several little league teams were staying there & in the pool. I can't describe the noise during dinner. So much for fine dinning. Then to top it off Dominio's Pizza shows up with 10 pizzas for the kids served on the tables next to us. So a parade of wet noisy kids came & went during our dinner.
Poor design of the restaurant & bar area Should be located elsewhere in the hotel.
May 28, 2013
Rated 4.0 out of 5.0 by GYLO ingress/egress
The only issue i observed was that the stairwells are poorly kept. I generally take the stairs and avoid elevators. I found an assortment of cups, wrappers and general trash on the steps and stairs during my stay and it was the same each day. Thus i know they were not cleaned during the lenght of my stay.
May 24, 2013
Rated 2.0 out of 5.0 by KN00 poor workstation
Work desk is used to hold coffee pot and other things. Not enough room to work. Desk chair sits all theway down and won't come up at all (both times I stayed here). Horrible ergonomics. Easier to set up laptop on the bed.
May 22, 2013
Rated 5.0 out of 5.0 by Harry23 Good location, service and comfortable bed
The reception staff was very efficient. Rooms were neat and quiet, bed was comfortable. I would recommend this hotel to anyone who is going to be in the area.
May 20, 2013
Rated 5.0 out of 5.0 by medicalmom Wondeful service and comfortable beds.
We felt like royalty! Everyone was so nice. We actually had scheduled a stay at a Spring hill suites and had a bad experience so we decided to try Crowne Plaza. What a difference, and for almost the same price! I wish I had started with you all first. Looking forward to visiting again.
May 17, 2013
Rated 5.0 out of 5.0 by Nana48 Comfortable bed great service
My husband and I are in our 60 's we traveled with our grandchildren to a state soccer tournament . This was a very relaxing and enjoyable trip !! I loved the large comfortable bed with great movies ! I had trouble with my remote I called the front desk and in less than 5 min. The remote was replaced what wonderful service . The gentle man who brought the remote had a hugh smile and asked if my husband or I needed anything else . The grand children enjoyed the indoor and out door pool . Everyone enjoyed the wonderful breakfast . There was so much food to choose from , and the waitress kept our coffee cups full !!
May 11, 2013
Rated 4.0 out of 5.0 by Ernie375 Nice upscale room, comfortable bed
Very nice upscale room. Beds were comfortable appointments were very nice.
May 10, 2013
Rated 5.0 out of 5.0 by Gloc Excellent Hotel
I really enjoyed my stay at the Crowne Plaza in Little Rock, AR. The staff was accommodating and responded to my needs. The breakfast was nutritious and the atmosphere was pleasant. I will stay at the Crowne Plaza when I need a room in Little Rock for business or pleasure.
May 9, 2013
Rated 5.0 out of 5.0 by Maggie79 Restful and quiet.
As always, I found this an excellent choice. The location and atmosphere is good.
May 7, 2013
Rated 4.0 out of 5.0 by Mama0630 comfortable
requested adjoining rooms did not get and also did not get my Govt rate that I got last time I stayed there.
May 6, 2013
Rated 5.0 out of 5.0 by LAinMO Wonderful!
We had a great visit--just a quick overnight stay but the staff was FABULOUS!! It didn't matter who we asked, everyone was so very helpful, polite and courteous. I would definitely recommend!
April 18, 2013
Rated 5.0 out of 5.0 by peanutmm Staff Outstanding
I stayed at the Crowne Plaza for the first time in April for a Child Nutrition workshop. The front counter staff were very polite and helpful. The rooms were very clean and the beds were comfortable.
The next morning I had asked if my spouse could have a late check out since I would be in class till 4 p.m. They were happy to let him stay past check out.
I would stay again and highly recommend this hotel.
GREAT JOB STAFF. THANK YOU :)
April 16, 2013
Rated 4.0 out of 5.0 by GWHIZZER We were pleasantly surprised!
Never have stayed in Little Rock. But, really trust the Holiday inn brand. So the hotel in West Little Rock surprised us. We were very comfortable and the staff was nice. The pool and the bar area was great.
We also enjoyed the town itself. Downtown was great. We found it very safe and friendly.
April 15, 2013
Rated 3.0 out of 5.0 by Prestwick Overall experience
While we are not frequent visitors to the hotel, this is our fourth stay in the past three years as we travel to Texas from Indiana. We were disappointed this time in the overall sense of decline. Immediately noticeable was the elimination of the Club Suite which detracted greatly from the Executive Floor experience. Substitution of $1 drink coupon not quite the same. Then some other things surfaced: no hand towels in the bathroom; only one coffee cup; a TV remote control that did not work and had to be replaced; 20+ channels not available on the TV. In the restaurant you state that you prepare your burgers "Medium" but the burnt offering that arrived was anything but that. The red wine was quite warm, but the pour was appropriate. As I said at checkout - there was a sense of malaise and slippage overall that was disappointing. In the morning, the coffee pot only made a half-cup so perhaps the omission of the second cup was appropriate.
April 4, 2013
Rated 5.0 out of 5.0 by Fouke3095 Relax and enjoy
My family and I came here for a relaxing weekend and overall it was a great weekend. There were a couple of pitfalls during our stay, but nothing major at all. When we first got there the check-in when without a problem and we were on our way to the room very quickly.
When we got to our room though the room was joined to another room so we could hear the neighbors and I just hoped it wouldn't be that way the entire night. We happened to be in Little Rock at the same time a baseball tournament was occurring and during a conference occurring at the hotel. With all that said the noise level was almost silent in the rooms. Even the neighbors were either checked out or gone by the time we went to bed that night. I would have to say though the cleanliness of the room was a little lower. The fridge that was in the room had someone's milk from Starbucks still in it and had been unplugged since the last customer. The so called, "Clean remote" had crusted stains on it like someone had cheese puffs and then touched the remote, we cleaned it before we used it. Plus the batteries were terrible in it. We reserved a room with a King bed and a fold out couch so we could basically have two large beds. The ingenious people that laid out the room failed to realize that the couch cannot be folded out when it is only 3 feet from the bed. My son and I moved the nightstand on far side of the bed, moved the couch, and moved the night stand on the side of the bed the couch was on. We could fold out the bed now, but the night stand was gone for one side of the bed and you couldn't sit at the desk and have the couch folded out. A little bit more follow through would have prevented this problem. Knowing that 3 people checked into a room and that they would not be using the door to the next room would have been a good clue to know that the couch needed to be moved. When I mentioned I moved the couch during check out the front desk person #which looked like the manager# said, "Yeah a lot of people do that. It's not a problem at all, We can put it back." If it's a known problem why isn't the layout fixed to be able to use the couch? Finally it seemed every other channel didn't work when flipping through the channels, so that made our evening entertainment a little limited, which was fine, we needed to go to sleep.
The leftovers in the fridge, the unclean remote, limited working channels and needing to rearrange the room are my only issues. However, I would definitely stay here again and hopefully opt for double bed room. :)
The pool that is there is pretty unusual. It's divided in the middle by the wall of the building but you can swim under the wall and swim outside, or stay inside. My son really enjoyed that and thought it was awesome that he could swim outside while it was raining and still be able to swim inside too. It's a great way to have an "adult" and "Kiddie" side to the pool.
This hotel was around everything we wanted to go to and pretty well located based on what we were doing. I would definitely stay there again and probably enjoy just staying around the hotel a little more and seeing what all was on the menu at the restaurant downstairs.
March 29, 2013
Rated 5.0 out of 5.0 by GunGuy love it
I Love this Hotel, I am in the area atleast twice a year, from now own this will be my 1st choice!
March 26, 2013
Rated 5.0 out of 5.0 by SteveG55 Done Right
Nice, clean room, friendly staff, excellent value !
March 25, 2013