Rated 3.9 out of 5 by 94
Rated 3.0 out of 5.0 issues spoiled what should have been a nice stay
This was our second stay at this hotel and we were really looking forward to the stay as it was lovely last time.
We arrived late (9pm) and the first thing we were greeted with was a shower cap placed over the Smoke alarm. I then went to call reception to notify them only to find that the telephone in the room didn't work.
Then had to go out to reception to ask them to take it down, It may seem petty to do this but the hotel should know that people are doing this so they can smoke in their rooms!
So Smoke alarm was sorted I then found that we only had 2 towels in the room, annoying when there were four of us staying in the room (stipulated on booking the room) so back out to reception I went to get some more towels (no telephone working in room)
The hotel staff dealt with these issues promptly (apart from phone) so I cant fault the staff. The hotel looks amazing with its art deco decor but the room, especially the bathroom, is looking tired now, (dents on bath painted over, marks around bath and dent on the wall).
We would return as our previous stay was so much better but when you are staying one night you expect everything to run smoothly.
December 10, 2013
Rated 5.0 out of 5.0 by Garry77 We'll equipped room, good service
Room was clean and had all the usual equipment. Great breakfast and attentive staff. I would definitely stay here again.
December 9, 2013
Rated 1.0 out of 5.0 by mona12 unhelpful staff on reception
The head of the shower fell off we reported this, went out came back 6 hours later and ask if the shower head had been fixed receiptionist said the maintence staff not working sunday but did offer to move us, we declined as we had put all our clothes and belongings in drawers, and wardrobe and bathroom. We went to our room which was on the 2nd floor and walked down a long corridor only to find our key would be work, we had to go back and the receiptionist said because we booked for a second night the computer would be not work, we did ask why didn't anyone tell us, she just shrugged not apology.
December 5, 2013
Rated 2.0 out of 5.0 by Davraq No bed, No hot water and dreadful customer service
Arriving as a a family of 4 at 22.15, we were directed to our room from quite an impressive lobby. The room was well equipped with good complimentary toiletries but had only 3 beds. Reception informed us they were aware of this but could do nothing about it as the hotel was full. Asking for a camp bed resulted in a negative response, but on my suggestion we were(fairly promptly) supplied with sheets and blankets for our 11 year old to sleep on the floor (they had run out of duvets). Feeling rather tired, dirty and slightly frustrated, my wife looked forward to a hot bath only to find the hot water was not working and nothing could be done to fix it. Appreciating that this could not be fixed we had a raher uncomfortable sleep (grubby and stressed). The following morning we did have a very good breakfast. I have since e-mailed customer services on several occasions and their response to date has been very disappointing. I have asked for a refund of my room (I am happy to pay for breakfast) but to date I have been offered points (which I do not want) and £28.43 if I wait 4-6 weeks for money to be transferred from an american account. The experience could have been very positive had we had a bed and hot water, it was certainly memorable (for the wrong reasons) and had we had what we paid for - good value. Sadly, I will not be returning!
November 28, 2013
Rated 4.0 out of 5.0 by Wernham1 A quick overnight stay before an early morning flight
Stayed just 1 night before an early morning flight to Dublin. Our suite was really clean and quite spacious. Reception staff were really helpful and breakfast the next morning was exceptional.
One niggle - if its a free club lounge, then it should be just that. The staff member told us we'd had more bottles of beer than he was allowed to offer, when we asked if he'd replenish. There were 6 of us and we'd had 18 bottles at most for the entire evening. He was pleasant and not at all rude, but it did make me feel a little awkward.
November 27, 2013
Rated 4.0 out of 5.0 by WhitfordRDH Great Hotel as long as you do not need to cross the bridge
The hotel is great. The staff were spot on. The only problem for me was that I had to go back accross the Runcorn bridge in the morning. This was a pain.
If you do not need to cross the bridge in the morning then this is the hotel for you
November 25, 2013
Rated 2.0 out of 5.0 by Trulyjill Disappointing
Tired rooms need upgrade. Poor dried up breakfast and on arrival bar closed even though 11.30pm substandard food available and reception staff shabby and more like nightclub bouncers tha you'd expect at a crown plaza hotel.
Only sandwiches available in room service which were in edible.
Breakfast at 9am looked like it had been out all night, no brown bread very poor.
November 22, 2013
Rated 5.0 out of 5.0 by Gurjit very comfortable bed
The only thing wrong was a wake up call at 4:30am in the morning that you have not set and ruin your sleep. But otherwise this was a very nice hotel.
November 21, 2013