Rated 3.9 out of 5 by 91
Rated 3.0 out of 5.0 by KGC1362 Stay on 5th November
It was the second time I had stayed at the Crown Plaza a little disapointing from the first stay. After checking in and going to my room at 5.30pm. The maid service had obviously cleared the rooms of used glasses and cups and were left along the corridor to the room not giving a great intial impression. They were still there when I came back from the bar at 9.30pm.
The bar no fault of the staff but the till was quite obviously playing up taking as much as 10 minutes to serve customers. The bar staff were obviously put under great presure but to their credit were polite and try dealing with the issue as well as they could.
The 1st stay I have to say was very good prompting me to book for the second time. Was just a little disapointed the 2nd time may be just a bad day
November 11, 2013
Rated 5.0 out of 5.0 by welshy75 great value
Stayed here as we had an early flight,friendly staff,huge room which was very clean,hot powerful shower.
We were put in room 289 at the back of the hotel,I love planes and turned into a 10 yrs old when I went to draw the curtains and found a runway scene from the 1960's on the old runway and the balcony I believe the fab four were photographed on.
Use of the leisure club is again another bonus
In the morning the staff called a taxi for and he charged £3:60 to the airport.
November 4, 2013
Rated 5.0 out of 5.0 by Kopite Wonderful building, very attractive
We have stayed at this hotel 3 or 4 times now and it is very modern and clean. The rooms are very well appointed, well maintained and comfortable.
The bar and restaurant are very modern and well decorated. The menus could be improved but no complaints really. I would recommend this hotel to anyone visiting the Liverpool area, that doesn't want to stay in the city. There is a very frequent bus service into Liverpool city centre, stopping outside the hotel front door, for those without the use of a car. There is also a large shopping mall within two minutes walk, that boasts M&S, Curry's and many more high street favourites.
All in all a lovely hotel.
November 2, 2013
Rated 5.0 out of 5.0 by Bravemouth13 Great service, amongst the best in the chain.
I have stayed at this hotel on many occasions and it never ceases to impress me with the attention to customer service that they give. The staff are very attentive and friendly, making you feel very welcome and at home!
The rooms are very comfortable and the art deco design is rather cool actually.
I would definitely recommend this hotel if you looking for a guaranteed friendly welcome, comfortable room and good value
They will certainly be seeing me again. ;-))
October 28, 2013
Rated 5.0 out of 5.0 by DarloJ Chain hotel with a difference
If you like Art Deco then you'll love this place. Some great original features from the 1920's Liverpool Municipal Airport have been retained with good overall experience. You may have to share breakfast with tourists from all over the world who mistakenly believe John Lennon lived there!
October 26, 2013
Rated 5.0 out of 5.0 by TopRock Great stay
My first stay at the John Lennon Crown Plaza was a fabulous experience. With the Art-Deco look and our room looked like something out of a 1930's gangster movie, the stay felt like something different and a little special.
I'd certainly stay there again and would recommend this hotel to all my friends and family.
October 24, 2013
Rated 5.0 out of 5.0 by Ally1960 Crowne Plaza - Liverpool
One of the friendliest and most comfortable hotels I have ever had the experience of. Well done Liverpool.
October 23, 2013
Rated 5.0 out of 5.0 by Rosejohn Home from home
My in laws live in Liverpool so I use this hotel quite often and always have a good stay staff are great, beds and food also very good will always use this hotel when I visit Liverpool.
October 3, 2013
Rated 3.0 out of 5.0 by REP1 £4.95 for one hour of Wifi!
Comparable hotels in Liverpool you do not have to pay for Wifi and breakfast is included in the room cost. Over priced for the location and services supplied. Will not be returning.
October 2, 2013
Rated 5.0 out of 5.0 by JAMJO AS ALWAYS, EXCELLENT SERVICE.
WE ALWAYS RECOMMEND THIS HOTEL, AS SERVICE, ROOMS AND WELCOME IS GREAT.
October 2, 2013
Rated 5.0 out of 5.0 by tomanglo Great Start
Fantastic Hotel, very conveniently located for the airport. Very engaging staff. Made a great start to our holiday.
We booked with friends and took advantage of the park and stay promotion.
Would highly recommend.
September 28, 2013
Rated 5.0 out of 5.0 by Drrobert22 Style, Comfort, Convenience
All city centre hotels were full on weekend of 21/22 September (?University start weekend for new students) and our preferred hotel of Crowne Plaza City Centre was not available.
We booked the John Lennon Airport Hotel for the night of 21st September for a family wedding anniversary in the Sefton Park area of the city.
We were delighted with our choice. The Art Deco style of the hotel, reflecting its history of the original Speke Airport, was very impressive. The style continued beyond the public spaces to the room we had booked.
The hotel was extremely comfortable to be in and the breakfast was excellent (as it is at the City Centre Crowne Plaza where we have stayed before). One minor gripe was the mattress on our king size bed was uneven and I rolled into the middle of the bed involuntarily.
The area around the hotel has been developed in recent years and there is a comprehensive shopping mall opposite. Needless to say, it is ideal for access to the airport and also for bus/taxi services in to the city.
September 25, 2013
Rated 4.0 out of 5.0 by Jase2 Not The Best Crowne Plaza
Having stayed here for the first time in September I found it to be ok but certainly not as good as other Crowne Plaza Hotels.
Was pleased to see the car park wasnt been charged for, not sure if this is a limited offer as the website says they charge, but welcome for free anyway.
Rooms were reasonably good, although not particularly modern but in good condition. The curtains are the worst bit and look like someone has been smoking a lot in the room, very discoloured yellow and need replaced quickly
Now on to the things that annoyed me
Despite being in a club room I found the Club Lounge locked way before its closing time in the evening, not happy at all as this is one main CP benefit. No visible exec room benefits either.
The food menu in the bar was pretty good, wide range, but the food itself wasnt very good. Item ordered coming in a totally different manner to the description on the menu, when I asked a staff member he replied "oh it always comes like that" so either the menu is wrong or the staff are wrong but it led to me not eating most of it.
The room rate was reasonable for CP and in the area, so id probably come back as it has a pretty good location and has a massive retail park with places to eat etc right across the road.
September 23, 2013
Rated 4.0 out of 5.0 by Colin309 Solid value and good sleep
A solid, dependable residence for business overnights.
In addition, the front desk handled delays to reservations very well. Free drink in the bar, came to find me and sorted with the minimum of hassle.
September 22, 2013
Rated 1.0 out of 5.0 by RogC FOUR STAR? NO WAY
Tired and scruffy rooms. Faded and torn net curtains.
Dinner set menu poor in scope and quality.
Breakfast would be just fine in a transport cafe. Swimming in grease, fruit juice watery, semi skimmed milk only available makes for awful coffee. Inattentive staff....had to go and find someone to serve coffee.
Parking security non existent....gates not locked.
September 22, 2013
Rated 4.0 out of 5.0 by RobX Room not good enough.
Dirty toilet on arrival and ripped net curtains.
It is a shame because everything else was good.
September 20, 2013
Rated 3.0 out of 5.0 by Markeyboy Art Deco beauty
The CP JL airport. I always stay here when i visit this part of Liverpool, booking in advance always provides for a good rate. The Building must be one of the best conversions maintaining much of its art deco splendour.
The rooms are comfortable, but the best rooms are on the old airport side of the hotel as some of the internal rooms are very dark wih little natural light.
The recent move to remove the club lounge facilities from Platinum members has not resonated well with me at all.
Convenient for the airport and for visiting Littlewoods and there is a David Lloyd gym right next door.
All in all, good value for money.
MH from Brighton
September 12, 2013
Rated 4.0 out of 5.0 by sk11eeee good service
we keep seeing poor reviews of this hotel but I've stayed many times and found no problems at all-highly recommend
September 3, 2013
Rated 3.0 out of 5.0 by Ali21 Comfortable room and convenient location
I have stayed at this hotel a few times because the rooms are good and the location suits my needs. Use of the David Lloyd Leisure Centre next door is a great bonus, as is the retail park across the road. Generally quiet at night unlike Liverpool City Centre.
I have had issues with incompetent reception staff in the past but this time they were excellent. Only a minor thing but the TV remote batteries were almost dead, I popped down to reception to get them replaced, was told the Concierge would bring some to the room- I'm still waiting!!!
Without fail the restaurant staff at breakfast were friendly, helpful and courteous- as I have come to expect. Good choice of food on offer.
August 31, 2013
Rated 5.0 out of 5.0 by Jim0118 Great service.
I stayed here for 26 nights. The staff was always friendly and helpful Kenny , Jade, and Joe made me feel welcome and at home every time I visited the lounge / restaurant. I look forward to staying here again.
August 24, 2013
Rated 5.0 out of 5.0 by Keithg24 Crowne Plaza Liverpool
We both love this hotel and it's art deco nature.
Probably one of my top two hotels ever.
August 22, 2013
Rated 2.0 out of 5.0 by JJ2R let down by the hype
The appearance of quality service was quickly dispelled by having to mention a domestic issue with the bathroom two days running for the exact same problem !(was not sorted properly at first time of reporting ).
Breakfast choice good but lots of waiting for empty hot dishes to be topped up, not good if you waiting for a full cooked breakfast and only have two items on your plate!
August 22, 2013
Rated 5.0 out of 5.0 by Rosejohn Home from home
Once again my visit to the John Lennon Airport was excellent I use the hotel when in Liverpool to see my in laws, the staff are like an extended family.
August 22, 2013
Rated 5.0 out of 5.0 by Angie51 Another great stay at the Crowne Plaza Liverpool Airport
Staff are lovely, really friendly and accomdating cannot do enough to make sure your stay is enjoyable as possible. This is our preffered Liverpool hotel when visiting friends and relatives, good car parking with easy access to the city. We have been staying in this hotel since it was taken over by crowne plaza and have never had any reason for complaints. We also notice that the staff are loyal and we see the same faces at check in every time.
August 21, 2013
Rated 3.0 out of 5.0 by DominikKRK Below expectations.
Nice building and its decor. Very good swimming pool. Nice reception staff. No lounge for Elite IHGR members.
August 19, 2013
Rated 3.0 out of 5.0 by Sheffvisitor lacking customer service
Unfortunately this hotel is totally geared towards "one-night" stays where customer service doesn't have a high priority. It seems that if something goes wrong there is no real care to put it right or apology or to check if everything is ok during the stay as the guest will be leaving the next day and is unlikely to be back as the majority of the guests are one night airport stays.
If you are staying more than one night it soon becomes apparent that the food is overpriced and very average quality in both the restaurant and the bar.
August 19, 2013
Rated 4.0 out of 5.0 by 228madeleine great experience
We really enjoyed our break here. The whole experience was very good.
August 16, 2013
Rated 5.0 out of 5.0 by stevewil great place to stay
we had a fanatic stay at the hotel, we both thought the hotel offered more than your normal city hotels because of the history it had, the décor was good again with plenty to see and read, nice to see that these old building are being restored and used
my wife though the room set out for a woman had been looked at and was really pleased at she could get ready with ease
staff were helpful and very friendly
August 11, 2013
Rated 3.0 out of 5.0 by Jacket Quality
Been to this hotel on numerous occasions, and the drop in standards over the last 3 to 4 months has been quite alarming,
rooms are looking tired, air conditioning poor, food standard and quality is pretty poor.
The only redeeming point is the staff, there seems to be an awful lot less of them but the remainder are freindly and curtious at all times
August 6, 2013
Rated 5.0 out of 5.0 by barvid55 always a good stay
we stay at the crown plaza Liverpool airport quite a few times each year, due to visiting our elderly parents and seeing rest of the family.
We don't think we have ever had a bad stay.
Always lovely seeing familiar faces, esp Diane (reception# and I think its Christine #restaurant#.
The rooms are a good size, beds are sooooo comfy, its great having an iron and ironing board in the room, bathroom always has the usual necessities.
Food always warm #if we have room service# breakfast good has something for everyone.
I always like a front facing room, #just to be nosey at whats going on outside)
Due to go back up in a few weeks with grandchildren in tow, they love it also, as plenty of space around the back of the hotel to have a scoot around on their scooters.
August 3, 2013