Rated 3.9 out of 5 by 96
Rated 3.0 out of 5.0 by Sheffvisitor lacking customer service
Unfortunately this hotel is totally geared towards "one-night" stays where customer service doesn't have a high priority. It seems that if something goes wrong there is no real care to put it right or apology or to check if everything is ok during the stay as the guest will be leaving the next day and is unlikely to be back as the majority of the guests are one night airport stays.
If you are staying more than one night it soon becomes apparent that the food is overpriced and very average quality in both the restaurant and the bar.
August 19, 2013
Rated 4.0 out of 5.0 by 228madeleine great experience
We really enjoyed our break here. The whole experience was very good.
August 16, 2013
Rated 5.0 out of 5.0 by stevewil great place to stay
we had a fanatic stay at the hotel, we both thought the hotel offered more than your normal city hotels because of the history it had, the décor was good again with plenty to see and read, nice to see that these old building are being restored and used
my wife though the room set out for a woman had been looked at and was really pleased at she could get ready with ease
staff were helpful and very friendly
August 11, 2013
Rated 3.0 out of 5.0 by Jacket Quality
Been to this hotel on numerous occasions, and the drop in standards over the last 3 to 4 months has been quite alarming,
rooms are looking tired, air conditioning poor, food standard and quality is pretty poor.
The only redeeming point is the staff, there seems to be an awful lot less of them but the remainder are freindly and curtious at all times
August 6, 2013
Rated 5.0 out of 5.0 by barvid55 always a good stay
we stay at the crown plaza Liverpool airport quite a few times each year, due to visiting our elderly parents and seeing rest of the family.
We don't think we have ever had a bad stay.
Always lovely seeing familiar faces, esp Diane (reception# and I think its Christine #restaurant#.
The rooms are a good size, beds are sooooo comfy, its great having an iron and ironing board in the room, bathroom always has the usual necessities.
Food always warm #if we have room service# breakfast good has something for everyone.
I always like a front facing room, #just to be nosey at whats going on outside)
Due to go back up in a few weeks with grandchildren in tow, they love it also, as plenty of space around the back of the hotel to have a scoot around on their scooters.
August 3, 2013
Rated 5.0 out of 5.0 by Wishbone Great stay.
Enjoyed a comfortable, spacious and clean room. Hotel very nice and staff excellent.
August 2, 2013
Rated 5.0 out of 5.0 by Gwyn1960 Brilliant Short Break!
A brilliant short break with excellent facilities at the hotel and adjoining David Lloyd Leisure Centre! ( By the way the excellent hot weather was an added bonus!)
July 27, 2013
Rated 5.0 out of 5.0 by jackie277 comfortable bed and good breakfast
good hotel,staff very friendly,brekfast is brilliant.room very good aprt from being a bit dusty.
July 27, 2013
Rated 5.0 out of 5.0 by iain Travel Liverpool _ Flight to Geneva
Brilliant 5 ***** all the way may get dizzy going round stairs - brilliant hotel and I commend the Bar Manager for brilliant service - pity I/C Geneva could not replicate
July 21, 2013
Rated 1.0 out of 5.0 by Avril12 Poor service
1 person on desk for check in so had to wait. Nice room but air con not working 30.5 degrees and was told to turn it off for it to cool off before turning it on again but it didn't work from the minute I entered the room. Got moved rooms to a room with 2 double beds wihich was a good job as the first one had a hair on the sheet!! Not great service in bar as no one was serving the tables. This was my second visit to the hotel and 2nd visit was worse than 1st visit which was 4 weeks previous and they didn't have my details on or recognise IHG card or even ask for it!!! this definitely not to the standard of Crowne Plaza brand
July 16, 2013
Rated 5.0 out of 5.0 by weemsy another enjoyable stay
have stayed here now 4 times....3 for park and fly and last fir a ball in Liverpool...great value for money..the extra £12 for executive room and benefits well worth the money and would reccomend this hotel to anyone..:-)
July 5, 2013
Rated 4.0 out of 5.0 by Majord Improving but more to do
I stay regularly in the area and have always been made very welcome by all of the very friendly and helpful staff.
The level of service has declined over the years even to the point that guests had to make their own tea/coffee at breakfast akin to Holiday Inn Expresses. Thankfully some of these items are now being addressed. Breakfast is back to normal; housekeeping has considerably improved and after well over a year the (what was a quite limited) evening menu has finally been changed and extended! I was really pleased about this until I found that there was no reference made on it regarding the 10% "discretionary" service charge that is automatically (and somewhat covertly) added to every bill even if you are eating on your own.....
Unfortunately what for years used to be complimentary access to the executive lounge and room "welcome basket" are still no longer offered to platinum guests which has reduced the satisfactory experience massively. It was really nice to have this after a long day and made one feel valued. The management tell me their hands are tied on that one. This and the past decline in standards has resulted in several colleagues staying away from this hotel. Hopefully something can be done to improve this aspect in the near future.
June 28, 2013
Rated 1.0 out of 5.0 by disgrumpled Crown Plaza - Liverpool Airport
Customer Service is very poor at this hotel, reception staff would rather stand and talk with friends than acknowledge customers waiting to check in. Check out is a timely process, often long ques with only one member of staff on. Hotel food is of poor quality, basic selection and very overpriced. Beverages are expensive, and they compare to central London prices. Hotel rooms are tired with nets hanging off the windows and plaster/wallpater coming off the walls around the window. Bathroom smells damp and need regrouting. I had to ask for my duvet cover to be changed as it smelt of BO, i'm convinced it wasn't changed prior to my check in. I have to use this hotel often as I work away from home and its my company's choice to put me up here, but would i stay here if i had a choice...........NO! I'm dissapointed that i didn't take photo's of the nets hanging off window and the plaster coming away from the walls, I didn't release I could upload photo's, but I promise too next time!
June 20, 2013
Rated 5.0 out of 5.0 by SwimmerBoy66 Good hotel
Nice hotel with friendly staff. David Lloyd Health Club next door excellent. Clean and welcoming. Nice 1920's (I think) style decor. Only tiny negative was TV reception in room not brilliant (picture a bit fuzzy).
June 19, 2013
Rated 3.0 out of 5.0 by Zenith900 A few issues
Although I am a Priority Platinum Elite customer and voiced my concerns to the email on my account they have not replied hence why I have posted this feedback. I have stayed at this hotel for a number of years and changes to priority customers benefits and other issues are not being addressed.
Firstly the good points - the staff are brilliant and I cannot fault them but I cannot help feel they are controlled by Head Office
The menu in the bar has been the same for at least 3 years. The hotel is used by many business people who stay there every week hence why many will go elsewhere
Bathrooms are beginning to get tired with peeling paint over the shower and mould around the baths. Telephone not working in the room. This is not what you would expect for 4 star hotel
Be careful about the car park they outsourced this to a 3rd party company and if you do not tell reception your number plate its a £100 fine in the post. One night is only 24 hours parking go over that and you could be fined
Don't; let IHG kid you re improvements to Priority membership - like free Wi Fi - (big deal!). They closed the lounge to members and changed how points are awarded to maintain your elite status by choosing what bonus points are eligible. Nothing communicated o the members on that change!
Disappointed - I doubt I will be a member for much longer
June 18, 2013
Rated 3.0 out of 5.0 by Jacket Standards
Have been using Hotel for over 5 years over last few months room and food standards have slipped quite dramatically.
June 12, 2013
Rated 5.0 out of 5.0 by Mina62 Very comfortable bed
What a unique experience, friendly atmosphere with helpful staff, loved the way it is linked to the gym next door as evenings can get boring away from home, what can I say about the room apart from peaceful and quiet and beautifully maintained, the little touches in the bathroom such as a vanity kit and sewing kit came in handy, ever little comfort thought about. Will certainly use the hotel again when I come to Liverpool. Thank you to all the staff who made my birthday weekend so special .
May 15, 2013
Rated 5.0 out of 5.0 by Doto Hotel accommodation
An enjoyable experience as always. This is a quality hotel providing excellent comfort, cleanliness and service. I often fly from Liverpool to Ireland and always come a day earlier than my flight in order to stay at the hotel. Also, the hotel provenance and architecture adds to its appeal.
April 25, 2013
Rated 3.0 out of 5.0 by jimmy12 Rewards programme
Have stayed here a lot over last twelve months and I will again on the coming Sunday, however on my last visit I was told that use of the Club was no longer extended to Platinum Elite cardholders, on instruction from IHG. Disappointing as it was useful on weekday mornings.
April 19, 2013
Rated 5.0 out of 5.0 by Tony2411 Comfortable bed and great service
Stay here on a regular basis. Room is always spotless and well presented. Staff are very friendly and nothing is too much trouble.
My only complaint would be the free to view tv channels in the room are very limited.
April 18, 2013
Rated 1.0 out of 5.0 by lostinspeke nice building. awful service and experience
The Hotel is a nice building, well decorated in an art Deco style suiting it's airport past. That ends the good point.
The staff all seem over worked, under trained and disinterested.
5 minutes to get seated in the empty restraunt seems normal.
Check out experience was horrendous. Always 'errors' of extra charges on the bill. Made worse by the apparent policy of not show you a copy of the invoice, just telling you the total and expecting you to pay without questioning. I had to ask 3 times to see an invoice, which was wrong when produced.
Then add in the hidden extras in the t&c ('best flexible rate' that has a £50 early departure fee which is hidden behind a link on the 2nd screen when booking, £5 amex payment fee not shown anywhere etc etc etc) and you can only think they don't want your repeat business. I will take my money, and my teams money elsewhere.
April 9, 2013
Rated 5.0 out of 5.0 by Kenders Lovely night away
My husband and I spent a very enjoyable night attending a family party. Very good, clean, comfortable room. Helpful, friendly staff. Lovely meals. A bonus to have use of the swimming pool. Thank you
April 6, 2013
Rated 5.0 out of 5.0 by StuartF Top Quality Service........with a smile!
Will always stay at this hotel when in Liverpool. Everything about it is excellent. In particular nothing is too much trouble for the staff and they all appear happy to help and are always ready with a smile. Would heartily recommend to anyone wanting to stay in a convenient location when in Liverpool.
April 3, 2013
Rated 4.0 out of 5.0 by grum60 superb
Ideal location for airport, the inside of the hotel is a delight to the eye. The art deco design is like going back in time.
March 23, 2013
Rated 5.0 out of 5.0 by Helene6866 Great Value all round
This hotel was very good value for money for the standard of accomodation very easy transport into liverpool would recommend this hotel
March 18, 2013
Rated 4.0 out of 5.0 by JohnA69 Great hotel with character
Stayed there as watching Liverpool game. Great features and character, plus the most comfortable bed ever! Breakfast in bed time was wrong but they apologised and gave it free. Everyone makes mistakes, it's how you rectify them them that counts - and they did the right thing. Not just good for the airport, it's a few miles out of the town but that means its away from the noise and bustle of town. Would recommend this and will stay here again.
March 16, 2013
Rated 4.0 out of 5.0 by Andrew69 Improved
Much improved from last stay, new management now and I believe they are trying to turn things around. I have seen quite a lot of improvements however the Hotel still has a long way to go to return to what it was 1 year ago . Keep improving and you will be one of the best hotels in Liverpool
March 15, 2013
Rated 5.0 out of 5.0 Luxury
Always a great time at this hotel.
good rooms and great food. All that can be expected.
March 11, 2013
Rated 5.0 out of 5.0 by MamaCush So Comfy
The hotel looks very impressive and has been converted very sympathetically. My daughter and I had a twin room, we each had a very comfortable queen size bed and the room was lovely. Desperately trying to think of reasons to return to Liverpool so we can stay here again.
March 9, 2013
Rated 4.0 out of 5.0 by londonparent Excellent customer service from reception ..
I stayed with my young son and 'alex' at reception was very helpful in getting us an early checkin. This was good because we had a long day and we came in from London. when I explained the situation, Alex helped out with getting us an early checkin
March 7, 2013