Rated 3.9 out of 5 by 94
Rated 3.0 out of 5.0 issues spoiled what should have been a nice stay
This was our second stay at this hotel and we were really looking forward to the stay as it was lovely last time.
We arrived late (9pm) and the first thing we were greeted with was a shower cap placed over the Smoke alarm. I then went to call reception to notify them only to find that the telephone in the room didn't work.
Then had to go out to reception to ask them to take it down, It may seem petty to do this but the hotel should know that people are doing this so they can smoke in their rooms!
So Smoke alarm was sorted I then found that we only had 2 towels in the room, annoying when there were four of us staying in the room (stipulated on booking the room) so back out to reception I went to get some more towels (no telephone working in room)
The hotel staff dealt with these issues promptly (apart from phone) so I cant fault the staff. The hotel looks amazing with its art deco decor but the room, especially the bathroom, is looking tired now, (dents on bath painted over, marks around bath and dent on the wall).
We would return as our previous stay was so much better but when you are staying one night you expect everything to run smoothly.
December 10, 2013
Rated 5.0 out of 5.0 by Garry77 We'll equipped room, good service
Room was clean and had all the usual equipment. Great breakfast and attentive staff. I would definitely stay here again.
December 9, 2013
Rated 1.0 out of 5.0 by mona12 unhelpful staff on reception
The head of the shower fell off we reported this, went out came back 6 hours later and ask if the shower head had been fixed receiptionist said the maintence staff not working sunday but did offer to move us, we declined as we had put all our clothes and belongings in drawers, and wardrobe and bathroom. We went to our room which was on the 2nd floor and walked down a long corridor only to find our key would be work, we had to go back and the receiptionist said because we booked for a second night the computer would be not work, we did ask why didn't anyone tell us, she just shrugged not apology.
December 5, 2013