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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 747 reviews
92%
Recommend This Property

Ratings Breakdown

747reviews

  • 5 Stars
    478
  • 4 Stars
    174
  • 3 Stars
    54
  • 2 Stars
    20
  • 1 Stars
    21

Lovely Hotel as long as you don't want a drink after 11pm

By

July 31, 2015

club

This is a very nice hotel, in a superb location, very nice clean rooms, very helpful staff. The only negative with this hotel is if you want a drink after 11pm.

Our party of 6 went to a Show on Saturday night. Upon returning to the Hotel after 11pm the late bar was hosting a private party and the bar in the lounge was closed. The only way to get a round of drinks was to use the room service but in the lounge, which took 45 minutes!

On Sunday night we went on a dinner cruise and returned to the Hotel to find that the late bar is closed on Sundays and as it was after 11pm the lounge bar was closed again too. Another 45 minute wait ensued before getting our drinks.

Obviously because we used the night service there was service charge added to the cost of the round too.

Upon checkout we did comment about this and were kindly refunded one round of drinks.

The staff here are lovely, but this service is not really good enough!

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Great Service

By

July 30, 2015

We arrived 8 am after a 12 hour flight and surprisingly we were given a room - our first in London or even in Europe in the last few years. Normally, the hotel will make you come back at 2 pm. Next we found out our daughter who was staying in London suddenly decided to stay with mom. We then went to reception to enquire whether we could add a roller bed to the room. While waiting in line (we were next in line), the duty manager Georgia came to us and offered her help. We explained our needs and rather than having us wait for a solution, she said she would call my daughter's mobile so that we could continue what we wanted to do. Half an hour later, she called to tell us she had found a room that could accommodate three of us without any extra charge. Exceptional service with high efficiency. Hotel location is great as it locates right opposite to Blackfriars Station, a ten minute walk to St. Paul Cathedral and next to River Thames. The Voltaire Bar is a must to visit especially the back lane where they have individual small rooms like prison cells nicely decorated. We would definitely book this hotel in our next visit.

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very nice experience

By

July 29, 2015

platinumelite

Have been with my family for couple of days and we felt very good. Kids got a welcome gift to keep them busy when in room, food was very good and staff very friendly. Beds are very confortable and appreciated a lot after the full days of walk in London. Definetly will use this hotel again when in London.

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excellent hôtel

By

July 27, 2015

club

La seule difficulté résidait dans le fait de partager une chambre à 4 et d'avoir le WC dans la salle de bain.
Pour le reste, le personnel était très courtois et disponible.
Le petit déjeuner était quant à lui parfait.

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Great Hotel

By

July 26, 2015

platinumelite

Loved this hotel. Was great value for money. Has a fantastic bar downstairs. I have stayed in many hotels in London and this stands out for its location and value for money

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Best hotel in London

By

July 26, 2015

Went for a short romantic break. Rang the hotel to see what packages could be offered to surprise the wife. Options selected. On arrival the room had the champagne being chilled, rose petals in the room & bathroom and 6 chocolate strawberries. My wife was very happy and surprised. Staff were brilliant during our stay. Would highly recommend the hotel.

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Bella struttura, appartata, funzionale e comoda

By

July 24, 2015

club

Le due camere dove ho soggiornato erano belle, silenziose, pulite e adeguatamente fornite di una serie di facilities (quali mini bar, giornali e prodotti per il bagno) utili. La lobby è accogliente, insieme al bar dove si può soggiornare assai comodamente per una buona colazione di lavoro. Al mattino il servizio e la colazione sono ottimi. Il personale all'ingresso è pronto e professionalmente gentile e premuroso. La posizione dell'albergo è semplicemente ottimale.

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Great Hotel and Location, but...

By

July 24, 2015

I enjoyed everything about this hotel. The rooms were nice, the location is great and the service is excellent.

My primary complaint is a small, but important one. When I checked in (on vacation with the family and had two rooms), they asked if I would like a newspaper in the morning. I said "Yes, that would be wonderful". What they DID NOT tell me was that they were going to deliver a newspaper to both rooms (don't think that my kids are ready to read the Journal just yet) and then charged 1.5 pounds for the papers each day. Some advance notice of the fee for the paper would have been appropriate.

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Tolle Zeit in London

By

July 23, 2015

club

Wir hatten dank der großartigen Mitarbeiter eine tolle Zeit im Crowne Plaza The City. Besondern Dank an unseren Problemlöser Herrn Balazs!!! Wir kommen gerne eines Tages zu euch zurück!

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calme et bien situé

By

July 23, 2015

calme, très bien situé pour une visite de londres en famille, métro à 100m ; hotel agréable.

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Great Location

By

July 23, 2015

This Hotel was fantastic, staff really helpfull and friendly and it was in an ideal location to get around London.

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Well located

By

July 22, 2015

Located across the river from South Bank it is an easy walk in either direction to all London has to offer. Also a great pub right across the road!

Staff were great, rooms were great and I slept well so beds must be good.

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