Rated 4.4 out of 5 by 235
Rated 5.0 out of 5.0 by Numpty Weekend away
Friendly staff very welcoming lovely comfortable beds very good weekend thanks
August 5, 2013
Rated 5.0 out of 5.0 by NonaCornwall Perfect choice for St Pauls and South Bank
So glad to get into the climate controlled calm and comfortable rooms after our "see everything in two days" London visit. Perfect location for our exploration of St Pauls, South Bank, Tower Bridge - our South American guest couldn't stop saying wow but was delighted that the hotel provided our oasis between sites, dinner, theatre etc. Great! Would stay again.
August 2, 2013
Rated 4.0 out of 5.0 by DianeT3 comfy bed and quiet room
the room was quiet and the bed was very comfortable. The amenities could be a bit nicer and the way the bathroom door opens in very crunched. The rooms and halls are clean and the staff was very friendly and helpful. The location was great. I didn't like the hair dryer at all....
August 1, 2013
Rated 5.0 out of 5.0 by Ade246 Simply the Best!
I stay at hotels all around the world, but the Crowne Plaza London City (City) is, without doubt, the best!
The location, rooms, facilities and food are ideal for my needs, but what really stands out is the excellent staff and customer service. They really do everything they can to help!
I would thoroughly recommend City - absolutely brilliant!
August 1, 2013
Rated 5.0 out of 5.0 by SW37 First class hotel
First time at this hotel, stayed with my son and daughter. Excellent location for getting around London. Staff friendly and helpful. Rooms well kept and very comfortable, had 2 lovely nights sleep. Breakfast great. Thanks for a lovely stay.
July 30, 2013
Rated 4.0 out of 5.0 very happy
I think the Crowne Plaza London - The City is a excelente hotel because it is a very nice, confortable and very good located hotel and it has good prices for the customers an very good service. My wife, my children and I are very happy with it.
July 29, 2013
Rated 5.0 out of 5.0 by Jack10 Excellent hotel
Quiet and extremely comfortable clean rooms. Calm and friendly hotel, doesn't feel like the usual busy London hotels. Would definitely return.
July 29, 2013
Rated 5.0 out of 5.0 by Suzy60 Excellent location with luxurious accommodation
Opposite Blackfriars stations and a minute or so from the Embankment, this hotel was perfectly located for the family gathering we travelled by train to attend. We were impressed with the high standard of our club room and the range of facilities provided. Also the fact that check out was not until midday. We had a quiet and comfortable stay. We have no hesitation in highly recommending the Crowne Plaza Hotel.
July 26, 2013
Rated 5.0 out of 5.0 by Cnucric Perfect stay for our first visit to London
Our stay at the Crowne Plaza Hotel London was a complete joy, one of our best hotel stays ever. The room was very clean and fresh, big and luxery bathroom. Beds were incredible comfortable.
The breakfast buffet was amazing, worth every penny!
And the staff was incredible helpful and friendly. I could totally recommend this hotel to everyone I know and I would definitely come back for our next trip to London
July 25, 2013
Rated 5.0 out of 5.0 by MarcMVJ Wonderful stay
To be honest I must confess this hotel was not my first choice.
But as we booked very late most hotels in central London were full.
Furthermore we were looking for an hotel with a more central location.
My travel agent recommended me this hotel.
Well first of all this hotel is not that far from central London and is really accessible through either tube or bus, Blackriars station is just on the other side of the street.
We also enjoyed walking along river Thames to reach Covent Garden or Westminster Bridge.
In fact we never used public transportation so few.
The hotel now : we arrived on Friday evening and were warmly welcomed by staff.
The room was a very good surprise as it is really big compared to London hotels standards.
Big comfortable bed, spacious room and noise free (from inside and outside).
After our first night we enjoyed a delicious breakfast with a large choice of meals.
Staff is really polite and devoted to customers at all times.
We definitely will go back there for our next stay in London.
July 24, 2013
Rated 4.0 out of 5.0 by saniya beds and rooms were very comfortable
location is very central and well connected with underground railway network to move around . staff was very helpful and courteous . rooms were very good and comfortable even for a family and spaceous .Overall a good place to stay and see London .
July 19, 2013
Rated 5.0 out of 5.0 by Captain64 Fabulous stay
I booked this in April for a function on The Wellington on the Embankment on 12th July. I got an excellent quote for 2 rooms but on arrival, could not get the 2 rooms together. However the management gave us an upgrade to parallel rooms which I thought was very professional of them. The hotel was within walking distance of our function. I most certainly would stay again next year for same function.
July 18, 2013
Rated 5.0 out of 5.0 by runningskippy08 Excellent Service
I stayed in the CPLtC as a part of a tour group and I enjoyed my experience.
The rooms were well kept, the staff was professional and timely, and I was able to get the most for my money.
The only downside was the location, while it is located right next to Blackfriars' station, it was a bit far from the most popular attractions in London. But no more than a 20-30 min walk.
July 17, 2013
Rated 5.0 out of 5.0 by Elizabeth85 Great location and clean
We recently spent 7 days at this property. The room was spacious, clean and very comfortable. The Black Friar tube station is just across the street. I would highly recommend this property for your stay in London.
July 15, 2013
Rated 4.0 out of 5.0 by ukbem03 Lovely room and nice staff
All good. Just would've liked that extra bit of customer service which the Convivium Club claims to offer
July 14, 2013
Rated 5.0 out of 5.0 by Anniversary41 A Crowne Jewel among London Hotels
We had a delightful time at Crowne Plaza,London, the City. Our room was comfortable, quiet and Impeccably clean. The daily breakfast buffets provided a wide range of delicious choices. Patricia, at the front desk, was a delight. Her gracious manner and ability to provide us with any help we needed made us feel welcome and at home. Lee, the concierge gave us wonderful suggestions for sight-seeing and was amazing in his knowledge of the best ways to get around the city. We were treated as valued guests by all members of the hotel staff. This is definitely a hotel we will use again on our next trip.
July 13, 2013
Rated 2.0 out of 5.0 by Devon39 Comfortable bed but service was not up to expected standard.
Overall this is a comfortable hotel in a fantastic location in the centre of London. Unfortunately the service provided was not of the standard expected. When entering the room it was only prepared for 2 guests when it had been booked for 4 and this took several phone calls to rectify. The breakfast service on the Sunday was poor with no one taking charge and ensuring tables were cleared of plates. Also there were no plates made available for pastries and cereals even after being prompted a number of times. In the room, the complementary water was not replaced and the room was extremely warm even with the air conditioning on its coldest setting. Overall this lack of attention in service did not stop my family and I from enjoying a fantastic weekend in London.
July 12, 2013
Rated 3.0 out of 5.0 by NativeDubuquer Convenient hotel, wouldn't recommend if staying on Holiday Inn points
This hotel was very convenient to the tube system, as it's right across the street from Blackfriars tube station, and the roads are easy to cross. We also had a small dessert waiting in the room, to celebrate my husband's birthday. I had mentioned when we booked the hotel that he was turning 65 years old. Unfortunately the message was written :"Happy 68th birthday". We stayed using Holiday Inn points, and as a platinum member, I expected a bit more consideration. When asked if I would be upgraded, we were told there are no rooms with two double beds, on the executive floor. We were asked if we wanted a daily paper, however it didn't get delivered until we requested it again. I would have thought that platinum priority members might get free internet, but that was not the case either. We stayed for 5 nights, and 1 drink coupon was the only recognition we received. I had bragged to my family about how well I am treated at Holiday Inns, in the United States, but unfortunately, they were not able to experience the same amenities. Might change my points to get airline miles after our experience.
July 5, 2013
Rated 5.0 out of 5.0 by KayI Relaxing comfortable stay
This is the second time we have stayed at this hotel and it always manages to meet our expectations and more.
Beds so comfortable with two decent bouncy pillows each, lovely snuggley duvets we all had a great night's sleep. Not disturbed or heard any noises from other guests or adjacent rooms. Spacious room with two double beds, also provided with the essentials plus more. Breakfast plentiful and enjoyable. Staff very accomodating and pleasant.
July 5, 2013
Rated 5.0 out of 5.0 by Mussell123 Great Service
Overall this location is consistent with what one would expect from a Crowne Plaza location, nice site, great rooms, location etc. What separates this location from it peer group is the astronomical level of service and appreciation the staff have for their customer. I have never had an onsite manager come and make a personal greeting and acknowledgement of my priority club status I was not only surprised when Gintare went out of her way to do so but grateful, kudos to you and all your staff. Special thanks to your concierge team Frank and Daniel as well who made things possible that added to the enjoyment of our stay, well done. We have stayed at this location is the past and will certainly stay again (longer next time) there is no reason to go anywhere else. Thank you all so much,your efforts truly emphasize what makes for great business.
Sincerely and appreciatively,
June 30, 2013
Rated 5.0 out of 5.0 by BettyBoop1 Very spacious room
Lovely hotel and very spacious room.
Staff were all very friendly and helpful and provided a very high standard of service.
June 28, 2013
Rated 5.0 out of 5.0 by fant Great hotel
We got a familyroom with lots of space and free access to the very nice lounge.
June 28, 2013
Rated 4.0 out of 5.0 by 1horse Excellent location and pleasant and helpful staff
The hotel is located quite close to professional offices so was convenient. The staff is pleasant and helpful. However, there were a few blips: my request for a changed wake-up call time was not carried out, some of the furniture in the room was old and scarred, and there was a noise from the fan during the night.
June 27, 2013
Rated 4.0 out of 5.0 by Londonguy123 Excellent location and room
Excellent location, opposite Blackfriars station. The hotel is clean, fresh and has a modern feel. My room (Deluxe) was spotless. The bathroom looked brand new, with nice toiletries and a good shower and bath. Slippers and huge bathrobes included. Highly recommended hotel
June 25, 2013
Rated 5.0 out of 5.0 by rrk01 Great rooms and Great Service
Stayed with my family at this hotel. Rooms were spacious and beds were very comfortable. Very good staff. Would like to mention the travel congiere who helped us find the routes of the London tube. Buffet breakfast was good but wish there were more options for vegetarians. The hotel has a great location, bang opposite Blackfriars station and within walking distance from the London eye. Overall a great experience and would definitely come back here. I would surely recommend this hotel to others.
June 25, 2013
Rated 1.0 out of 5.0 by Waiting Not a good experience
Not a good experience. The manager in charge promised to get back to me within 1 week of our stay.
Still waiting for a response.
June 25, 2013
Rated 5.0 out of 5.0 by hurdiss01 London weekend break
Very good reception who were very helpful, room very clean, very handy for tram, comfortable bed, in all very happy.
June 21, 2013
Rated 5.0 out of 5.0 by Raymondqu Great
Great experience in this good location hotel. The staff is nice and the room service is good also.
June 18, 2013
Rated 4.0 out of 5.0 by cris1618 excelente evething
I fill really go, and the staff was really kind for surelly i will reconmended the hotel and of course on my next visit i will be there
June 14, 2013
Rated 3.0 out of 5.0 by jetles 2013 june London
The hotel is nice, the suite have the good view but strong smoke smell in the suite. We have requested non smoking, but they not prepare it before we stay in. We have informed the front desk & they saying that will refresh the room by putting a machine & ask us to out the room for hours but when we back to suite is just a air freshener & the smoke smell still there.
As we are non smoking, so we not enjoy the stay.
The bathroom is small & the club lounge is nice but not the best.
The bed is huge but the pillow seem not that good.
The suite have a nice size & the TV in the living room putting to high position.
June 13, 2013