Rated 4.4 out of 5 by 237
Rated 5.0 out of 5.0 by davidm95 Great hotel. Perfect location for city
Just a one night flying visit. Wished I could have stayed longer, the pillows were just possibly the comfiest I've ever had anywhere.
Ideal for access to the city, Just a couple of minutes walk to the St' Paul's/Cannon Street main line statiions.
Staff were clearly very busy but most friendly and helpful at checkin/checkout and swiftly sent up a little shaving kit when I realised I'd come away without a razor.
December 16, 2013
Rated 5.0 out of 5.0 by PPretty EXCELLENT LOCATION & STAFF
We have stayed here 4 times now, and the standard of the hotel is excellent. There have been a few changes, most of them good. However, the Executive Lounge could use some updating and additional staff. The new coffee machine is okay, but not brilliant. A free standing kettle should be available for tea making, as it is difficult when several people want to use the coffee machine to get to the tiny hot water dispenser. The machine also requires a lot of attention and servicing, placing extra demands on the hostess of the lounge. The food in the lounge needs to be reviewed as well, as items are not covered, therfore meats and cheeses get dried out, and fried foods get tough.
December 14, 2013
Rated 4.0 out of 5.0 by StamfordStreet Is there breakfast included or not
I recently attended a dinner in the city and had an important client over from Europe.
Booking a long way in advance I had prepaid the rooms.
On check in I was reminded that breakfast was included which was a nice surprise.
On arriving at the restaurant I was told that breakfast was not in fact included. I asked the waitress to check and reception confirmed that breakfast was not included.
On check out I asked again and was told that yes breakfast was included. I pointed out what has just happened and the receptionists response was
It wasn't me.
So now leaving to catch a flight I had to pay for breakfast out of my own pocket
Not great and moreover somewhat embarrassing
December 12, 2013