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Rated 4.2 out of 5 by 136 reviewers.
Rated 4.0 out of 5.0 by Location, location I love this hotel and always book for trips to London. Brilliantly situated for the underground and quick passage in to the city. Rooms are clean and the beds are always very comfortable. This stay we were in a first floor room at the front of the hotel and the traffic sound early morning did wake me. I am am disappointed to still see a hefty charge is being made for Internet service. As a leisure customer, complimentary internet access would be a real positive and is regularly offered in other hotels. I know this will change in a few months time but it did not help us during our stay. However, the reception staff are friendly and helpful and check in and out is always efficient . March 4, 2014
Rated 4.0 out of 5.0 by Clean,location is very accessible to Central London,nice staff and very helpful First time in Crowne Plaza.Lots of choices at breakfast buffett.Very helpful staff February 26, 2014
Rated 4.0 out of 5.0 by Improved experience After a few stays where my Platinum status didn't get me anywhere , I am very pleased to say that my last two visits I have been upgraded .It also seems that procedures have been tightened up also .I use this hotel for work as its only 10 minutes away . The only downside is that I know the room service menu backwards and it is quite limited and quite expensive ,I have to be quite careful otherwise I go over my expense limit.It would be nice to see a few more staples on the menu like Pizzas in various flavours instead of the more fancy items which are currently on there and cut out the chunky chips which seem to come with every meal , Wireless also seems to vary widely February 25, 2014
Rated 4.0 out of 5.0 by Repeat Stays Have stayed at this hotel a few times over the last few weeks and would just like to say how friendly and helpful all the staff have been.Just used the hotel as husband had to work nearby and there is not alot around but as always with a Crowne Plaza the most comfortable beds and having booked a Club Room the advantage of using the Club Lounge with wine and beer from 6pm right up until 10pm which is always very welcome after a long day!. Just want to thank the staff and recommend this hotel if you ever need to be in this area. February 18, 2014
Rated 4.0 out of 5.0 by Nice Hotel very variable on benefits I stay at this hotel as its the closest to my work .The hotel is good generally , what I find not satisfactory is the upgrade policy .As a platinum member I am used to being upgraded but the message I got back from the check in clerk last time was "Sorry sir we cannot upgrade you as you are staying too many nights" I looked at him in disbelief as I was paying more money for more nights but turned down as too many nights .I have also been accepted for a upgrade ie club room and then turned down for the club lounge , the message I got back then was "sorry sir you have to pay for a club room to qualify for club lounge" .On another occasion I was upgraded and when asked about club lounge was told "Of course sir if you have a club room you are entitled to club lounge .It seems to be whatever check in clerk is on has his or hers little rules.The last one and most annoying one is when some of my colleagues have checked in previous night got a club room and club lounge and I cannot join then as have been turned down .Staying in London a lot in next 6 months will see what happens January 31, 2014
Rated 4.0 out of 5.0 by nice over night stay a little bit far from the center of London. however, good public transportation connection. good breakfast. January 16, 2014
Rated 2.0 out of 5.0 by Should not be part of IHG I read the reviews of this hotel before I booked, and I wanted to give them the benefit of the doubt. Arriving at the hotel, I loved it and I wanted to stay there. The receptionist that was helping me was really nice and courteous. However, her colleague seemed irritated when she asked her questions. As the checkin process continued, that same colleague seemed really disinterested in helping me. She was not willing to upgrade me to the club level room, even tho I'm a Platinum member. In addition, she informed me that I was going to pay for internet, when their policy states that it is free to Platinum members. Leter that day, I wanted to access the club lounge, and the person working on the front desk told me that I'm not allowed. I told him that I'm staying in the club level, but he stated that even tho I'm staying in the club level, I still dont have access to that. I was shocked as I was told earlier at the check in that I did. To me, it seemed like these employees did not receive a proper training of knowing their hotel and IHG rules, regulations, and policies. Therefore, if you don't know the policies of IHG and of the hotel, you should not work there or the hotel should not be part of the IHG as it ruins the good reputation of IHG. No one was on message and they seemed to contradict one another. Although, the hotel appearance was great, I still would not recommend this hotel to my fellow IHG reward members, especially those that have higher levels (Gold and Platinum). January 7, 2014
Rated 5.0 out of 5.0 by Great Hotel and good location Crown Plaza Ealing is a very convenient hotel for leisure travelers, with the subway station direct downtown within 2 min walk. Staff was proficient and helpful. January 5, 2014
Rated 5.0 out of 5.0 by Loved it. Been before - will come again. We managed to book the same room as we'd had before. The double bed is huge - real luxury and comfort. Also the location of this hotel makes it so easy to drive to. The parking works well and there is a tube station just outside! The breakfast is first class with plenty of choices and plenty of time to enjoy it. Thank you. January 1, 2014
Rated 5.0 out of 5.0 by Christmas break i stayed here during christmas . it was a short and pleasant stay. i always like staying here. i really like the place. but the management should do something about the furniture's upkeep. and the a/c . over all the hotel is a very pleasant and warm place. just needs a bit of 'TLC' . December 31, 2013
Rated 4.0 out of 5.0 by Great Hotel if you want to stay outside of the city Was in town for business and needed to stay 1 night in the Ealing area. 1st and foremost...... I am not a real fan of expensive taxis so if you are arriving from Heathrow the train right from the airport was not only cost effective (9 pounds for an all day pass) but it was also fun to see different parts of the city. The hotel is located only a 1 minute walk from the Hanger Lane Station. 1) From Heathrow Terminal 4 take the PICCADILLY LINE 2) Change train at Heathrow Terminals 1-3 to the PICCADILLY LINE 3) Change train at Acton Town to the DISTRICT LINE 4) Change train at Ealing Broadway to the CENTRAL LINE 5) Change train at North Acton to the CENTRAL LINE 6) Leave the train at Hanger Lane Hotel room was very nice an clean. The upgrade to Club room is recommended so you have use of the nice club lounge at the lobby level. The lounge had great coffee and tea all day, a light breakfast in the morning and some snack, beer and wine from 7PM to 10PM. Also internet computer in the lounge as well. This was my first trip ti the UK and was surprised that the hotel charged for internet........ it was also an odd system because you had to actually call the front desk for a code as you are trying to log in. A few small local convenience stores right around the corner but only the Hotel restaurant and a Lebanese place next door available for food. You have to take the train to get to anything else. Having the train near by was great. Hopped on and went all over the place to see the sites. Staff was friendly and helpful. Ate at the restaurant for dinner and it was a little over priced and not really that good. Steaks were very thin compared to USA. December 26, 2013
Rated 4.0 out of 5.0 by Another good weekend stay Stayed here 10 times in last 2 years and once again my Platinum status secured me an upgrade. Now running at 70% success rate for upgrades at this hotel. Large room on 4th floor, facing the quiet rear side of the hotel. Access to lounge with free alcohol in evenings, nice bonus! December 25, 2013
Rated 4.0 out of 5.0 by i have never slept so well in a hotel The Crown Plazza is on quite a busy road but the double glazing cut practically all the road noise out. All the staff were very kind, friendly and helpful and nothing seemed too much trouble. I wouldn't hesitate in recommending this hotel to anyone. Thankyou all for an enjoyable and relaxing stay. December 12, 2013
Rated 3.0 out of 5.0 by Don't upgrade On checking in an enthusiastic receptionist convinced us to upgrade to a club room for an extra fee. This would give us breakfast, access to the club room, free internet and complimentary drinks in the evening. We were not told of any restrictions. We couldn't access the internet and staff could not find the passwords. The complimentary drinks were taken away at 10pm so coming back from a meal out and a show meant we missed it both nights. Breakfast was cleared or finished by 9am. We took no benefit from the upgrade, which was removed from my bill, but only after delays in waiting for management approval. Delays because management were dealing with other complaints from other customers on checking out. It didn't give me confidence in the hotel so I will look to stay elsewhere in future. December 7, 2013
Rated 4.0 out of 5.0 by Pros & Cons Pros Hotel is well sited to west London Bed was very good. Hotel was very clean. Staff were helpful and pleasant. Cons My club room was small. The safe in the room did not work. There was only one dressing gown for 2 people. Entry card key worked intermittent. December 7, 2013
Rated 5.0 out of 5.0 by Great Location Going to london for a visit, this is a brilliant place to stay. Opposite Hangar Lane Tube Station, it is 25 mins tube ride into London. There is parking and it is easy to get too. Rooms are comfortable, and the restaurant and bar are realy nice. Can't fault the place, more cost effective than stopping in City Centre. December 4, 2013
Rated 5.0 out of 5.0 by Comfy sleep Great hotel only let down by the TV that made everyone look like smurfs! The room was nice and clean, the beds were extremely comfortable and all the staff that we came across were pleasant and helpful. We paid in advance for breakfast and have no complaints about the food, it was tasty, plenty of choice available and some foods (fried eggs for me!) we're cooked to order. Would definitely stay here again. December 3, 2013
Rated 5.0 out of 5.0 Friendly Lovely, clean and comfortable room with everything you need. Lovely evening meal and a fantastic breakfast. Friendly and helpful staff. Would recommend to anyone. November 21, 2013
Rated 4.0 out of 5.0 by Another great stay Stayed here again last weekend. Recognised as Platinum and given upgraded room, thank you. Mattress seemed slightly firmer than last time and as I was on the Gyratory side I was disturbed by sirens a couple of times. Ask for the back of hotel if a light sleeper. Overall very good and will be returning next weekend, November 21, 2013
Rated 1.0 out of 5.0 by Sleep disturbed each morning room was situated at the back of the hotel. Day 1 I was disturbed by a delivery before 6am and Day 2 I was disturbed by the refuse collection again before 6am. If the time of this cant be changed then invest some money and sound proof the windows. Also, no club room access for elite members - extemly poor. October 27, 2013
Rated 4.0 out of 5.0 by nice hotel I have stayed at Crowne Plaza Ealing several times during last four years and I can recommend this hote.I like this hotel even wheniit is 20 minutes by train from Central London.. Comfortable rooms, very near to underground and first of all -much beter than in other hotels fitness club. The check-in fast end efficient,staff friendly. The only downside was breakfast-not big choice and everything very average,generally not a good value. October 18, 2013
Rated 5.0 out of 5.0 by 4th time this year, as good as usual nice room, nice staff been here 4th time this year, enjoyed them all will definitely come back again October 18, 2013
Rated 4.0 out of 5.0 by Crown plaza Ealing Staff were friendly, easy check in, no queues, room was comfortable, Just a very nice hotel but finding it was horrendous there really needs to be more signs off the roundabout and Before the turning for the hotel. It was a bit too far out for us so won't be staying at this hotel again But definitely any crown plaza hotel October 17, 2013
Rated 4.0 out of 5.0 by Over night stay This was a very nice Hotel. Was very clean, very comfortable bed and even though there was a very busy gyratory outside, we could not here any traffic noise as our window looked out onto this. I loved that it had a little fridge and even supplied two little bottles of water in there. Nice little touches in the bathroom aswell. The only down side was, i booked our smoking double room on-line three weeks in advance and upon arrival was told that all the smoking rooms were gone! I was offered a club room, but would have had to pay a further £30 pounds. I feel that this was very misleading to have had a smoking room booked and then be told on arrival i hadn't. Also, paying £12.50 for each car a day was very exspensive. Myself and my partner had two cars, so had to pay £25 for the nights parking! Apart from that, a very nice Hotel and would recomend. October 17, 2013
Rated 1.0 out of 5.0 This Hotel should not be a Grown Plaza Hotel Far below what one expects from a Crown Plaza hotel. Staff not very helpful except those in the bistro. Very shocking that this hotel still still believe in charging for use of the internet in year 2013 and a Crown Plaza for that matter??? October 3, 2013
Rated 4.0 out of 5.0 by Good Hotel Well decorated and helpful staff. Could do with more parking spaces but staff were helpful making space. September 23, 2013
Rated 3.0 out of 5.0 by Too expensive and the reception did not answer The price paid was for a great hotel and it was barely acceptable. I wanted to ask about the internet at night, and called the reception and there was no answer. The room was ok. September 22, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Very nice hotel, ideal location for Hanger Lane Tube and on the bus route to/from Wembley. Found the Hotel to be very quiet didn't even hear people closing doors or walking about above you. The bed was so comfortable with a lovely cosy quilt. The only thing I would say is we were in a double room but there was only one dressing gown and were only given one complimentary chocolate. The breakfast isn't great with little choice of hot food, the black pudding was cut so thin it feel apart when you lifted it and the scrambled egg was very wet. A lot of items had run out and not replenished, you had to ask staff for things to be filled up. Fried, poached or boiled eggs were available on request but omelettes had an additional charge. At £17.50 per person we felt that was a bit expensive for the standard. On our second morning we had to ask a second time for tea and toast and then there was then a mix up and we were brought coffee and the wrong toast. We ordered boiled eggs but then had to ask for spoons to eat them with. A waiter then tried to give us fried eggs which we hadn't ordered. The staff don't seem to know what is going on in the dining room in the morning although they are all pleasant enough but I hate having to ask for things constantly. Overall I enjoyed my two night stay but a few things did let it down. September 18, 2013
Rated 4.0 out of 5.0 by Reception service excellent but maid service vey lacking and great location but pricy Stayed for long w/e in Sept. Room very nice but not serviced when we returned to hotel at 4 pm Guys on front desk very helpfukll and willing with advisce on travel ect.k September 12, 2013
Rated 4.0 out of 5.0 by Very nice room, comfortable bed and very nice people service. We can recommend Crowne Plaza in Ealing for very nice people service, clean a very good featured room, quick and kind desk service and good club lounge. Building is near the Underground and in spite of high traffic next to the mail door the hotel is very clean and quiet inside. September 11, 2013
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