Rated 2.0 out of 5.0 by upset22 BEWARE
I only have one complaint about my stay and that was when checking in. I was asked if I would like breakfast when checking in, I hesitated but then said I would. Within seconds of saying yes I asked how much it was and was told £13 something. As I would only have 15 minutes for breakfast because I had to leave at 6.20am to collect someone from the airport I decided to change my mind and said no to breakfast. The person checking me in said she had already charged this to my account and was NON-REFUNDABLE, I argued with her but she was adement that it would not be refunded to my account whether I showed up for breakfast or not.
I do not think this is acceptable service to your guest especially as this happened within a matter of minutes.
It is for this reason that I will not stay at the Crown Plaza Heathrow again.
June 15, 2013
Rated 5.0 out of 5.0 by Oldsalt For short or long stay
Great location, excellent restaurants and club lounge access. Very helpful staff, at reception and concierge and porters. Highly recommendable to join Priority Club
June 14, 2013
Rated 4.0 out of 5.0 by Pricey47 Overnight Stay
Only stayed the one night before an early long flight. Very helpful and friendly staff. Comfortable and clean room and an excellent breakfast again the staff couldn't have been more helpful. Stayed with Crowne Plaza twice now and will do in the future
June 13, 2013
Rated 5.0 out of 5.0 by Pete846 TOP SERVICE
Staff were very friendly and accommodating in meeting my request for a walk-in shower room. It was a very restful stay prior to a long flight.
Standard of cleanliness and service were up to the standards I've come to expect from Crowne Plaza properties and was warmly welcomed as a Priority Privilege member.
Attention to detail is what makes for a great stay no matter the length of it.
I enjoyed the delicious meal served in the Indian Restaurant.
June 8, 2013
Rated 5.0 out of 5.0 by RonCari25 Hotel staff is very friendly
Hotel staff is very friendly.
We were welcomed to the Hotel by their concierge staff. When checking in the concierges unloaded our bags from the taxi! The room was very clean, staff very friendly. I had a very important letter that needed to be mailed; Ann one of the concierge was very helpful making sure it got out, she also help us in getting a day pass for the Public Transportation and booked a taxi for us for our departure day.
Downside: It takes about a good hour and a half using public bus / underground to get to central London from this hotel.
June 4, 2013
Rated 5.0 out of 5.0 by Mayank very comfortable.
well maintain property.coming to this Hotel for more than 15 years,always good stay.
June 2, 2013
Rated 3.0 out of 5.0 by MrNapoli be aware of taxi scam..
Made arangment with the front desk for a taxi at 6am to airport was told it would cost aprox 15 pounds, However a private car service showed up at 6am , not time to call a regular taxi, driver charged me 25 pounds! Hotel should not allow front desk to book private cars of friends or family !!!
May 30, 2013
Rated 5.0 out of 5.0 by kaisersoze69 great service and friendly staff
booked the room for one night, with car park whilst away on holiday,
when we arrived we were greeted by a very friendly young lady behind the counter. she asked if i was a priority club member, she offered me a room upgrade that included the private lounge, bigger bed and room. it was well worth the money we paid. our only gripe was we didnt book a room when we got back, because the drive back for us was a killer. good gym, pool and sauna, a very good hotel.
May 29, 2013