Rated 4.3 out of 5 by 375
Rated 4.0 out of 5.0 by Dutchlady Above average but could be better
Stopped over for one night pre flight. Reception service on check in and check out very good with name recognition and platinum status. Rooms service very good but room below average. Heating not working and very cold. Maintenance were aware of problem as they had installed a small electric radiator which proved insufficient to warm room during twelve hour stay. In my opinion room should not have been in use.
Experience has not put me off hotel as it is excellent for airport although getting expensive.
March 19, 2013
Rated 5.0 out of 5.0 by BMBM AMazing
amazing stay throughput !! thank you Crowne Plaza :)
March 13, 2013
Rated 4.0 out of 5.0 by GWorldTraveller Good all along
It is not the first time I stayed in this hotel and never been disappointed. Staff are friendly, the food is good, the room are spacious and comfortable. All good and I will come back anytime.
March 13, 2013
Rated 5.0 out of 5.0 by LesA15 Great Staff and service
I've stayed at this hotel on a number of occasions and always found the staff friendly and very helpful. Food excellent. Bed very comfortable. Only drawbacks were the safe was not working but this was put right immediately and the lighting in the bathroom was not really acceptable.
March 7, 2013
Rated 5.0 out of 5.0 by nmjen The Staff are the Stars of the Show
I attended a special event weekend there and my stay was more than comfortable. From check-in to check-out and beyond, the staff performed above and beyond the call of duty. A power outage stung the hotel and the surrounding area one morning, and the staff made certain everyone was well-informed of the status of the situation.
The rooms are comfortable and well-appointed. Nothing looked worn, the were super clean.
Each encounter with a staff member was positive. The banquet manager worked morning and night to ensure our dining experience was great. I will be back.
March 4, 2013
Rated 4.0 out of 5.0 by kim999 Osmania
I stayed here as part of a large group. All our needs were catered for. Great stay, enjoyable time, great food. Friendly staff.
Will definitely come again.
March 2, 2013
Rated 4.0 out of 5.0 by DSBDSB Very nice and friendly service
The service in the lounge was great special thanks to Sandra and Atila who gave great service with a smile and a good feeling to be served by them !!!
Hotel very well maintanced.
Had a good and very pleasant stay'will recommend and come again.
February 28, 2013
Rated 4.0 out of 5.0 by X17ken Stays before and after flights to USA
Very good experience both pre and post long flights to USA. Staff very helpful and the facilities were good and clean. Parking OK. Shuttle bus to airport V good and cheap. Upgrade on my PC platinum provided without request. Definitely stay again and have already booked for next trip to USA.
February 27, 2013
Rated 5.0 out of 5.0 by Garry222 Park stay and go
Fantastic value and will be back again and again. Great room and service
February 25, 2013
Rated 5.0 out of 5.0 by ramy comfortable room
I have enjoyed so much in my staying in the hotel . it was imazing ,and I will come again to same hotel at my next visit to London.
February 25, 2013
Rated 4.0 out of 5.0 by Kasnig Great location & parking - 3 star room
Selected this hotel for its parking facilities, location to Terminal 3 and cost and was therefore extremely satisfied. Service at check-in was very quick and efficient as indeed was the case when checking out very early the following morning. Dined in the bar area and found the food very well presented,tasty and of an acceptable price. Our only disappointment was with the bathroom in our room. given that this is rated 4 star, we were surprised to find the bottom (approx. 12cm's) of our door to be extremely water damaged and where repairs had been made to the door surround the moulded wood used was skirting board and did not match the rest of the frame. While we have no complaints on cleanliness the impression given was one of 'tired & shabby' not what you would expect of this quality of hotel.
February 24, 2013
Rated 5.0 out of 5.0 by Chase OVERNIGHT STAY
Arrived late evening before a long haul flight the following morning and was warmly greeted by Remi at reception who allocated us a quiet room at the rear of the hotel.
The room was clean,large and the bed was comfortable.
We would make this our number one choice of Heathrow airport stopover hotels.
February 24, 2013
Rated 5.0 out of 5.0 by MrAlex Absolutely amazing
I had an amazing stay and the food was great. They had a steak week which had great prices and offered excellent service and prices. Simply great! Staff were amazing everywhere I went! Absolutely Amazing!
February 16, 2013
Rated 5.0 out of 5.0 by Tassy Comfortable, Relaxing and great value for money
Third stay in this hotel. My first choice every time. Convenience, comfort, value for money and service. Im ready to book again!!!
February 15, 2013
Rated 5.0 out of 5.0 by Supermoishe I'm a convert
I travel abroad frequently for work and because we live in the west country that often means an overnight stay at a hotel that is convenient for Heathrow. Last weekend I travelled with my wife and we decided to try the Crowne Plaza instead of the hotel I usually use. I'm a convert. The room was pleasant and the service was excellent - particularly from Ann on the guest relations desk who was helpful and charming. We really enjoyed our meal in the Indian restaurant and I found time to swim in the pool.
The only downside was that the bed, although comfortable, was very hot ( I assume because of synthetic bedding )and we would have preferred it to be a bit larger - although when I travel alone I don't think that this will be such an issue. I will definitely stay again.
February 10, 2013
Rated 4.0 out of 5.0 Excellent bed and pillows
I enjoyed being there for a night for a business diner in a place nearby
February 9, 2013
Rated 5.0 out of 5.0 by Rossy2101 Great accommodation and Service
I have always enjoyed my stay in this hotel. The rooms are very comfortable and the staff are very friendly.
February 8, 2013
Rated 5.0 out of 5.0 by MrAlex Great Stay
Simply great hotel, great staff. Certainly recommend this hotel.
February 7, 2013
Rated 1.0 out of 5.0 by india320 Dont expect what your reservation says
Travel Agent made reservation which included breakfest for two days on the Priority Club web site. When I arrive they don't honor there own corporate reservations, i even showed them the reservation room type and amenities included. All they want is money, subpar service, over priced drinks and meals. Unless your a high Priority club member they don't even want to hear it. This is a transient hotel, most people don't stay more than a day and most usually leave their cars for trips abroad.
February 4, 2013
Rated 5.0 out of 5.0 by AandN Perfect
from the early check-in to excellent staff we thoroughly enjoyed our night away, far better than central London hotels and easy to get into the west end by public transport .
The health club was excellent , we didn't use the restaurant as we felt they were overpriced but we would definitely stay again
February 2, 2013
Rated 5.0 out of 5.0 by pwyoung1 Great place to stay
i would like to say that if you would like a great place to stay then this is the hotel for you. Only metres from Jct 4 M4 10minutes from Heathrow Airport and is in Zone 5 for the Transport for London travelcard id the best for getting around and is only 15minutes away from London by train from Hayes & Harlington Station. Also a great place for familes, the full hotel team are so outstanding so kind and welcomming.
February 1, 2013
Rated 5.0 out of 5.0 by pwyoung1 Best Hotel within the M25
This hotel has got to be the best hotel within the M25 super value for money and the staff are just super could'nt help any more even if they tried, they are so helpful and always make you feel so welcome. Would recomend the hotel to everyone.
January 31, 2013
Rated 5.0 out of 5.0 by Neil24 Nice room, comfortable bed, good gym and swimming pool.
I find this is the best hotel to use in the Heathrow area with very helpful friendly staff, plenty of car parking space, clean comfortable rooms and a choice of restaurants.
January 31, 2013
Rated 2.0 out of 5.0 by Travelertwothousand13 Poor to fair - not recommended
First room was noisy, second room not cleaned on time. Poor quality of (expensive) food in the restaurant as well as in the bar. Varying levels of service, from very friendly and professional to clumsy. Would not recommend this hotel to business travelers.
January 28, 2013
Rated 4.0 out of 5.0 by meme123456 great sevice and staff
Beds and Quilts are not comfortable. Could not get to sleep
January 27, 2013
Rated 5.0 out of 5.0 by Yantow We had a great 3 nights at this hotel
Staff in the club lounge excellent . Reception great , spa looked after us very well , and most of all the room cleaners were fantastic .
I really thank you all for a great weekend , Evem though they were full due to snow .
Again thank you
January 26, 2013
Rated 1.0 out of 5.0 by DhanC Not a great experience staying at this hotel.
We stayed for 4 nights on the end of 2012 promotion. Unfortunately, we had such a poor experience such as:
1. room was very cold at night . Bed cover supplied was only a summer duvet and very uncomfortable. Disturbed sleep all week.
2. room was very close to street and was very noisy at times, especially with the Heathrow connect bus
3. bathroom had no heater. Really uncomfortable
4.Food and drink price exhorbitant. Food wasn`t of great quality. In fact, even the pints of Guinness we ordered with blackcurrant top had almost 25% syrup in them. Awful.
5.Parking full at times and had to go round to find one
6. Gym was small and packed with locals. Very hard to do a full work-out. Steam room did not seem hygienic.
January 20, 2013
Rated 5.0 out of 5.0 by lulbabe comfortable service
guest relations was good and very helpful with regards to a problem i had which was resolved
January 19, 2013
Rated 5.0 out of 5.0 by academic Excellent hotel though room needs improvements
Hotel seemed relatively new but the room could use some improvements.
- The bathroom sink lighting is very dim -- insufficient for shaving. My wife would not have had enough lighting for applying makeup.
- The long dressing mirror is set 6 inches too low. I could not see my head and could not use it to brush my hair without stooping. I am only 5'11" !
- Room safe is too small to fit a 13" laptop. iPad did fit.
Indian restaurant in lobby is EXCELLENT!
January 19, 2013
Rated 4.0 out of 5.0 by sm58 UK airport hotel with guest laundry
Crowne Plaza Heathrow is a comfortable full service airport hotel. The unusual plus in a UK hotel, essential for a regular traveller, is that is has a guest laundry. It also provided platinum members with a better than average upgrade
January 18, 2013