Rated 5.0 out of 5.0 by Garry222 Park stay and go
Fantastic value and will be back again and again. Great room and service
February 25, 2013
Rated 5.0 out of 5.0 by ramy comfortable room
I have enjoyed so much in my staying in the hotel . it was imazing ,and I will come again to same hotel at my next visit to London.
February 25, 2013
Rated 4.0 out of 5.0 by Kasnig Great location & parking - 3 star room
Selected this hotel for its parking facilities, location to Terminal 3 and cost and was therefore extremely satisfied. Service at check-in was very quick and efficient as indeed was the case when checking out very early the following morning. Dined in the bar area and found the food very well presented,tasty and of an acceptable price. Our only disappointment was with the bathroom in our room. given that this is rated 4 star, we were surprised to find the bottom (approx. 12cm's) of our door to be extremely water damaged and where repairs had been made to the door surround the moulded wood used was skirting board and did not match the rest of the frame. While we have no complaints on cleanliness the impression given was one of 'tired & shabby' not what you would expect of this quality of hotel.
February 24, 2013
Rated 5.0 out of 5.0 by Chase OVERNIGHT STAY
Arrived late evening before a long haul flight the following morning and was warmly greeted by Remi at reception who allocated us a quiet room at the rear of the hotel.
The room was clean,large and the bed was comfortable.
We would make this our number one choice of Heathrow airport stopover hotels.
February 24, 2013
Rated 5.0 out of 5.0 by MrAlex Absolutely amazing
I had an amazing stay and the food was great. They had a steak week which had great prices and offered excellent service and prices. Simply great! Staff were amazing everywhere I went! Absolutely Amazing!
February 16, 2013
Rated 5.0 out of 5.0 by Tassy Comfortable, Relaxing and great value for money
Third stay in this hotel. My first choice every time. Convenience, comfort, value for money and service. Im ready to book again!!!
February 15, 2013
Rated 5.0 out of 5.0 by Supermoishe I'm a convert
I travel abroad frequently for work and because we live in the west country that often means an overnight stay at a hotel that is convenient for Heathrow. Last weekend I travelled with my wife and we decided to try the Crowne Plaza instead of the hotel I usually use. I'm a convert. The room was pleasant and the service was excellent - particularly from Ann on the guest relations desk who was helpful and charming. We really enjoyed our meal in the Indian restaurant and I found time to swim in the pool.
The only downside was that the bed, although comfortable, was very hot ( I assume because of synthetic bedding )and we would have preferred it to be a bit larger - although when I travel alone I don't think that this will be such an issue. I will definitely stay again.
February 10, 2013
Rated 4.0 out of 5.0 Excellent bed and pillows
I enjoyed being there for a night for a business diner in a place nearby
February 9, 2013
Rated 5.0 out of 5.0 by Rossy2101 Great accommodation and Service
I have always enjoyed my stay in this hotel. The rooms are very comfortable and the staff are very friendly.
February 8, 2013
Rated 5.0 out of 5.0 by MrAlex Great Stay
Simply great hotel, great staff. Certainly recommend this hotel.
February 7, 2013
Rated 1.0 out of 5.0 by india320 Dont expect what your reservation says
Travel Agent made reservation which included breakfest for two days on the Priority Club web site. When I arrive they don't honor there own corporate reservations, i even showed them the reservation room type and amenities included. All they want is money, subpar service, over priced drinks and meals. Unless your a high Priority club member they don't even want to hear it. This is a transient hotel, most people don't stay more than a day and most usually leave their cars for trips abroad.
February 4, 2013
Rated 5.0 out of 5.0 by AandN Perfect
from the early check-in to excellent staff we thoroughly enjoyed our night away, far better than central London hotels and easy to get into the west end by public transport .
The health club was excellent , we didn't use the restaurant as we felt they were overpriced but we would definitely stay again
February 2, 2013
Rated 5.0 out of 5.0 by pwyoung1 Great place to stay
i would like to say that if you would like a great place to stay then this is the hotel for you. Only metres from Jct 4 M4 10minutes from Heathrow Airport and is in Zone 5 for the Transport for London travelcard id the best for getting around and is only 15minutes away from London by train from Hayes & Harlington Station. Also a great place for familes, the full hotel team are so outstanding so kind and welcomming.
February 1, 2013
Rated 5.0 out of 5.0 by pwyoung1 Best Hotel within the M25
This hotel has got to be the best hotel within the M25 super value for money and the staff are just super could'nt help any more even if they tried, they are so helpful and always make you feel so welcome. Would recomend the hotel to everyone.
January 31, 2013
Rated 5.0 out of 5.0 by Neil24 Nice room, comfortable bed, good gym and swimming pool.
I find this is the best hotel to use in the Heathrow area with very helpful friendly staff, plenty of car parking space, clean comfortable rooms and a choice of restaurants.
January 31, 2013
Rated 2.0 out of 5.0 by Travelertwothousand13 Poor to fair - not recommended
First room was noisy, second room not cleaned on time. Poor quality of (expensive) food in the restaurant as well as in the bar. Varying levels of service, from very friendly and professional to clumsy. Would not recommend this hotel to business travelers.
January 28, 2013
Rated 4.0 out of 5.0 by meme123456 great sevice and staff
Beds and Quilts are not comfortable. Could not get to sleep
January 27, 2013
Rated 5.0 out of 5.0
by Yantow We had a great 3 nights at this hotel
Staff in the club lounge excellent . Reception great , spa looked after us very well , and most of all the room cleaners were fantastic .
I really thank you all for a great weekend , Evem though they were full due to snow .
Again thank you
January 26, 2013
Rated 1.0 out of 5.0 by DhanC Not a great experience staying at this hotel.
We stayed for 4 nights on the end of 2012 promotion. Unfortunately, we had such a poor experience such as:
1. room was very cold at night . Bed cover supplied was only a summer duvet and very uncomfortable. Disturbed sleep all week.
2. room was very close to street and was very noisy at times, especially with the Heathrow connect bus
3. bathroom had no heater. Really uncomfortable
4.Food and drink price exhorbitant. Food wasn`t of great quality. In fact, even the pints of Guinness we ordered with blackcurrant top had almost 25% syrup in them. Awful.
5.Parking full at times and had to go round to find one
6. Gym was small and packed with locals. Very hard to do a full work-out. Steam room did not seem hygienic.
January 20, 2013
Rated 5.0 out of 5.0 by lulbabe comfortable service
guest relations was good and very helpful with regards to a problem i had which was resolved
January 19, 2013
Rated 5.0 out of 5.0 by academic Excellent hotel though room needs improvements
Hotel seemed relatively new but the room could use some improvements.
- The bathroom sink lighting is very dim -- insufficient for shaving. My wife would not have had enough lighting for applying makeup.
- The long dressing mirror is set 6 inches too low. I could not see my head and could not use it to brush my hair without stooping. I am only 5'11" !
- Room safe is too small to fit a 13" laptop. iPad did fit.
Indian restaurant in lobby is EXCELLENT!
January 19, 2013
Rated 4.0 out of 5.0 by sm58 UK airport hotel with guest laundry
Crowne Plaza Heathrow is a comfortable full service airport hotel. The unusual plus in a UK hotel, essential for a regular traveller, is that is has a guest laundry. It also provided platinum members with a better than average upgrade
January 18, 2013
Rated 4.0 out of 5.0 by jersey555 Hotel staff was courteous
Some hotel staff always knock on the door even when the "do not distrub" sign is on your door handle. This hotel did not knock or even call to ask about room cleaning. They left a note under the door for me to call them if I wanted it done. I really appreciated this as many times in other hotels you never get any chance to catch up on sleep from traveling.
January 17, 2013
Rated 2.0 out of 5.0 by mk77 Not impressed by this Crowne Plaza
Stayed here for the 1st time and most likely also last time (unless business needs bring me specifically there again).
Although I was greeted as a valued member (with free drink voucher), I was not impressed overall.
My room was rather smelly (not sure if someone was smoking there before) and it has not been cleaned at all after the 1st night! This happened to me for the first time in the ICHOTELS chain. Even Express by Holiday Inn would clean your room in the morning.
The heating control was not responsive - I had to sleep in 24C temperature.
The food in the pub is not great, the indian restaurant was not bad, but it is a bit pricey.
Ordered taxi via reception a night before and it never arrived in the morning - after 15 min wait I was offered to take someone else's taxi.
Reception staff was OK, breakfast not bad.
Would I stay again? Most likely not. I am sorry Crowne Plaza LHR.
January 17, 2013
Rated 5.0 out of 5.0 by Brenda16 EXCELLENT service, comfortable bed
I have stayed at many different hotels over the past few years for work and my stay at the CROWNE PLAZA, Heathrow was BY FAR the best experience I have every had.
Thank you so much for the great service.
January 15, 2013
Rated 4.0 out of 5.0 by mattsday It's OK
I usually stay at this hotel when I'm camped near our office for an early morning meeting (often following a late start) and so I have a good handle on the place.
Of the various hotels in the Heathrow area, I inevitably find myself returning to the Crowne Plaza.
The rooms are very comfortable with air conditioning enabled all year round (far too few hotels do this in my opinion) and a good-sized car park where I never struggle to find a space.
I usually get club lounge access for being a platinum member and the check-in staff are helpful and friendly. I get upgraded about 10% of the time, but my bookings are usually last minute and I turn up late in the day.
I almost always have a good night's sleep too.
However, it feels a bit sterile and nothing is especially charming about the place. Maybe it's the nature of airport hotels and being stuck in the middle of no where, I don't know.
January 11, 2013
Rated 3.0 out of 5.0 by RogerFrost Roger Frost
OK but breakfasst restauarnt service on 02/01/2013 was terrible and no coffe available/ 03/01/2013 was better. 1 star for 02//1/2013 so overpirced IMO
January 9, 2013
Rated 4.0 out of 5.0 by CARLW72 very good but a bit let down about the club room
i have stay at this hotel many times during the years coz i use to live there so i have still got a lot of mates and family that i see..
I always go on my own but this time 05-01-2013 i took my dad who is in a wheelchair
i book a clubroom which was very nice and you get the use of the clubroom
but my dad could not get into the bathroom so we ask to be move to a wheelchair room which they did right away for us
like to say thank you for the staff for doing that for us
the staff all over the hotel are outstanding the food is very nice and the breakfast is very very nice
the only down point about the stay was the club room they had no whiskey all the other times i have use the room they had and the clubroom shuts at 10pm on Saturday night which it ok not great but ok so just gone 9pm i said to my dad do you fancy a drink he said yes we went up got a drink then was told they are stop servicing drinks at 9:30 which did not go down to well with many people in the room
he said they have to get readying for the mornings (i did not think the clubroom was open sunday morning) and i`m sorry but you have paid for the clubroom till it shuts but dead on 9:30 the food and drink was gone. why do they have to get the clubroom ready on our time they should do it after 10pm
It was a shame because its the best crowne plaza i have stay in
January 8, 2013
Rated 4.0 out of 5.0 by mercyless Great Service
Very comfortable and relaxing, and definitely luxurious. Value foe money and worth while.
January 7, 2013
Rated 5.0 out of 5.0 by Timonbusiness Great Customer Service
I had left my UK electrical adaptor at the prevous hotel I stayed in and the staff at the Crowne Plaza went out of their way to locate an adaptor for me. It was after 11:00 PM when I checked in and the hotel did not have any adaptors at reception or with the bellmen. The staff told me they would locate one and bring it to my room. About 15 minutes later a bellmen brought a brand new adaptor, still in the packaging to my room for my use. I am convinced they opened the gift shop after hours or they sent someone out to a store to get the adaptor for me--that is above and beyond customer service! I am a platinum member of Priority Club and perhaps that had something to do with the service I received, but still, I was impressed by the staff's effort.
January 7, 2013