Rated 4.3 out of 5 by 302
Rated 4.0 out of 5.0 by Steve1956 Large Impersonal airport hotel
Very large impersonal airport hotel.Some staff are excellent, friendly and very helpful. Some are not.
Overall though very good Crowne Plaza Quality - shame though that one has to pay for an executive room to guarantee comfy chairs in the room. - bur I suspect the towels are new for every guest in club rooms.
Nice exec lounge - one of the very few still in existence, most hotels have got rid of them, but very busy and not quite big enough for everyone who wanted to use it.
Pool is pretty good for swimming but not full size.
Food very good -but it was an incredibly hot day, and despite aircon the room was hot..The minibar was one of those minibars where you cannot move anything without getting billed for it regardless of whether you use it or not, and end up with an argument whilst trying to rush to a meeting..
I felt it was really mean that the accessible mineral water in the room was not in the minibar as it was such a hot day, and the minibar was so full that there was no space for the water. The window opens about 2 inches - no more. Iit is a sliding door - presumably blocked to stop kids throwing themselves out. But it meant that on a horribly hot sticky day, you really couldn't get the room some refreshing air.There should be some way for adults to bypass the window control and open it further.
Very comfy bed,good bedding, excellent bathroom towels, - but only one bathrobe.
July 9, 2013
Rated 4.0 out of 5.0 by MHH1 Check in improvement
My check in was somewhat a lot better than my last occasion staying at this hotel in April this year and all the better for being recognised as a valued member. Comfy room and ticked all the right boxes on this occasion.
July 9, 2013
Rated 4.0 out of 5.0 by Uganda Nice Hotel
We stayed here following a transportation lay over in London. This hotel was very clean and comfortable and the staff was professional and polite. Shuttle service back to Heathrow Intl. I would use this hotel again.
July 6, 2013
Rated 3.0 out of 5.0 by mo148107 Little things that count.
I love this property and been wstaying many times,they always delivered and i want them to keep it that way,i was a bit dissapointed my last stay the 21st june, i booked crowne plaza room,although the hotel couldnt give any upgrade as they always do,i was puzzled to hear the receptionist saying by 1st jully internet will be free!!!!!while holiday inn express and holiday inn in the area have been already offering free internet in advance of IHG reward launch and extra 500 points voucher,the crowne plaza preffered to wait !!!!when i returned the 5th jully it was great to see the hotel offering freebie at the reception and i got a free movie and was advised complimentary free internet,again i was dissapointed to see sister properties in the area offering unrestricted internet access,the Crowne Plaza preffered the slow limited internet version!!!!
this is merely constructive feedback ,i love this property,great staff and management,they always delivered,
July 6, 2013
Rated 4.0 out of 5.0 by Reliability People make this place great
Heathrow location is fantastic and the friendly staff made me very relaxed and allowed me to be productive.
The Lounge was clean and comfortable and had helpful staff as well.
July 2, 2013
Rated 4.0 out of 5.0 by Patrick1972 Great added value
The best experience was that you have wall sockets that match the European connector for my laptop. Great extra service.
Rest was good.
June 24, 2013
Rated 5.0 out of 5.0 by David9999999 BRillant stay
The hotel was really clean and the staff are fantastic . We really loved the food in the restaurant and the pub was good as well. I loved the breakfast .
June 22, 2013
Rated 2.0 out of 5.0 by upset22 BEWARE
I only have one complaint about my stay and that was when checking in. I was asked if I would like breakfast when checking in, I hesitated but then said I would. Within seconds of saying yes I asked how much it was and was told £13 something. As I would only have 15 minutes for breakfast because I had to leave at 6.20am to collect someone from the airport I decided to change my mind and said no to breakfast. The person checking me in said she had already charged this to my account and was NON-REFUNDABLE, I argued with her but she was adement that it would not be refunded to my account whether I showed up for breakfast or not.
I do not think this is acceptable service to your guest especially as this happened within a matter of minutes.
It is for this reason that I will not stay at the Crown Plaza Heathrow again.
June 15, 2013
Rated 5.0 out of 5.0 by Oldsalt For short or long stay
Great location, excellent restaurants and club lounge access. Very helpful staff, at reception and concierge and porters. Highly recommendable to join Priority Club
June 14, 2013
Rated 4.0 out of 5.0 by Pricey47 Overnight Stay
Only stayed the one night before an early long flight. Very helpful and friendly staff. Comfortable and clean room and an excellent breakfast again the staff couldn't have been more helpful. Stayed with Crowne Plaza twice now and will do in the future
June 13, 2013
Rated 5.0 out of 5.0 by Pete846 TOP SERVICE
Staff were very friendly and accommodating in meeting my request for a walk-in shower room. It was a very restful stay prior to a long flight.
Standard of cleanliness and service were up to the standards I've come to expect from Crowne Plaza properties and was warmly welcomed as a Priority Privilege member.
Attention to detail is what makes for a great stay no matter the length of it.
I enjoyed the delicious meal served in the Indian Restaurant.
June 8, 2013
Rated 5.0 out of 5.0 by RonCari25 Hotel staff is very friendly
Hotel staff is very friendly.
We were welcomed to the Hotel by their concierge staff. When checking in the concierges unloaded our bags from the taxi! The room was very clean, staff very friendly. I had a very important letter that needed to be mailed; Ann one of the concierge was very helpful making sure it got out, she also help us in getting a day pass for the Public Transportation and booked a taxi for us for our departure day.
Downside: It takes about a good hour and a half using public bus / underground to get to central London from this hotel.
June 4, 2013
Rated 5.0 out of 5.0 by Mayank very comfortable.
well maintain property.coming to this Hotel for more than 15 years,always good stay.
June 2, 2013
Rated 3.0 out of 5.0 by MrNapoli be aware of taxi scam..
Made arangment with the front desk for a taxi at 6am to airport was told it would cost aprox 15 pounds, However a private car service showed up at 6am , not time to call a regular taxi, driver charged me 25 pounds! Hotel should not allow front desk to book private cars of friends or family !!!
May 30, 2013
Rated 5.0 out of 5.0 by kaisersoze69 great service and friendly staff
booked the room for one night, with car park whilst away on holiday,
when we arrived we were greeted by a very friendly young lady behind the counter. she asked if i was a priority club member, she offered me a room upgrade that included the private lounge, bigger bed and room. it was well worth the money we paid. our only gripe was we didnt book a room when we got back, because the drive back for us was a killer. good gym, pool and sauna, a very good hotel.
May 29, 2013
Rated 4.0 out of 5.0 by Peterfitzyp Good hotel
The hotel was really comfortable despite being really busy. The pool and sauna etc were clean and well managed. The Restraunt was really well priced for an airport hotel. Would definitely use again
May 27, 2013
Rated 4.0 out of 5.0 by carol10 1 Night Stay
The rooms are great, swimming pool is nice and clean, only thing i could moan about was the restaurant service for evening meal which was slow and a long wait for food to be cooked for breakfast
May 27, 2013
Rated 2.0 out of 5.0 by thma shuttle service to stockley park
Above service is to be improved.
Capacity of shuttle is not in line with number of passengers.
There is a need to register number of guest per shuttle departure time from Crowne Plazza.
You can wait up to 30 minutes waiting for the next one, as it is not well organised.
May 21, 2013
Rated 5.0 out of 5.0 by Chris89 Great hotel and convenient
Appreciated the unexpected upgrade and the room, as always, was clean and comfortable. Front desk were efficient and friendly and really enjoyed the pub with great food and pleasant service.
May 21, 2013
Rated 3.0 out of 5.0 by Lottie21 lego land
We booked here because it was close to Lego Land. We are a family of five and so always have problems when it comes to booking accommodation at a reasonable rate. It is a hotel that is busy, that has to be expected with its proximity to the airport. Staff were great. We thoroughly enjoyed our short stay and the breakfast buffet is fabulous. Would recommend, definitely..
May 17, 2013
Rated 4.0 out of 5.0 by JohnKl Crowne Plaza Heathrow
Stayed there as we had an early flight the next morning, I was impressed by the size of the two queen bed room, it was well laid out and comfortable.
Liked the Irish bar had a feel of a country pub.
Staff were helpfull and friendly. I would stay there again.
May 15, 2013
Rated 5.0 out of 5.0 by Redone1 Great Service
Used this Hotel while preparing to Leave the UK for Australia found the whole stay very comfortable.
May 15, 2013
Rated 3.0 out of 5.0 by widget031104 Restaurant Service very Poor
The hotel bedroom was lovely and very comfortable. The swimming pool, although a bit cold was fun for the family and the pool area was good - although no swimming costume spinner/dryer or bag for your costume in the changing room!
We had dinner one night out of two and the waiter service was terrible. We had no attention, had to wait to get our meals and then when we asked about a dessert and to see the menu, the waiter went away and forgot about it (or didn't understand# and we had to get his attention #eventually# 10 minutes later to get the dessert menu we had asked for.
We also had one breakfast out of two nights - even though they tried to charge us for two on the bill #and it had a charge reference, so I wonder who's breakfast we were being charged for??#. However it was taken off the bill immediately. The issue was that when we went down at 08:30 on Sunday there was a queue out the door and we had to wait 20 mins to get into the restaurant. For a hotel of this size and quality, that was totally unacceptable. Then once in, we found there were plenty tables available, although many had dirty plates not cleared away on them. Breakfast was ok, but not as big a choice as other 4 star hotels and we had to queue at all stations #not long, but queue nonetheless and after the wait to get in, this was not ideal#. The clearing away of the tables were done very badly #even the reception staff were helping, but they simply moved the mess from one table to another rather than taking them to the kitchen). The breakfast service was chaotic.
Hotel nice. Facilities nice. Food not bad. Service terrible.
May 10, 2013
Rated 4.0 out of 5.0 by Paul6 Ideal overnight before morning flight.
Very comfortable 4* hotel located relatively close to Heathrow, with good transport connections. Rooms are good size and very comfortable with all modern fascilities. Excellent large car park.
At check in mid afternoon, advised no dinner reservations available until 9pm at the earliest - no problem for us as we had made prior arrangements at a local public house to avoid the extortionate prices charged within the hotel. Perhaps a good idea to advise guests to book dinner in advance, if required, in the welcome e-mail sent a few days before.
May 6, 2013
Rated 5.0 out of 5.0 by Caycay Comfortable bed and great service
We needed a comfortable hotel for the night before a trip and the night afterwards. This hotel was perfect, very convenient to the Heathrow and a lovely place to stay.
May 5, 2013
Rated 2.0 out of 5.0 by datchan leftovers
Until now we have always had pleasent stays at your hotels.
This time we were disappointed with our room.
We detected a funny smell during the night.
On further investigation we discovered the cabinet under the television to contain left over food which once cabinet door had been opened spread its smell through out the room.
Due to the late hour and our tiredness after a long flight,we were too tired to complain at that time,but it completely spoiled the enjoiment of our stay.
The following morning we complained to the manager who was very apologetic which made us feel slightly better.
May 2, 2013
Rated 5.0 out of 5.0 by 1AnnieG One night stay.
Lovely hotel. Rooms are very comfortable and plenty of space. We had to be up for an early flight so didn't have breakfast so can't comment on that but we did eat in the bar in the evening and the food was delicious. This is the second time we have stayed and the food has been to a very high standard. We did park and stay which works out better value than leaving the car at the airport or getting a cab from home. Much more relaxing for Heathrow than travelling around the M25 just before your flight or getting stuck in traffic.
May 2, 2013
Rated 4.0 out of 5.0 by Anne7 Enjoyable Stay
Efficient staff at front desk
Comfortable bed in clean quiet room
Would certainly book again
April 29, 2013
Rated 4.0 out of 5.0 Business Travel
Great hotel for business travel close to Heathrow and surrounding businesses. It is a very comfortable hotel with all the amenities you could wish for, staff are very willing to help.
In-room dinning menu is a little bland but restaurants are good, the aromatherapy sleeping packs are a great idea and very novel.
All in all good hotel and I will be back.
April 28, 2013
Rated 5.0 out of 5.0 by grandma10 Great start to a special trip
My husband booked this hotel as part of a birthday surprise holiday package for my birthday. When we arrived the reception desk was very busy but they had quite a few staff on duty and they were efficient and friendly. Having been asked if we had stayed at the hotel before (we hadn't), we were then given directions to our room as well as other relevant pieces of information. Our hotel room was spacious and clean with a king size bed (very comfortable). In the evening we had an excellent meal in the hotel restaurant where the staff were very attentive and efficient. We would most certainly stay there again next time we fly out of Heathrow.
April 27, 2013