Rated 4.3 out of 5 by 306
Rated 4.0 out of 5.0 by CUGWA Treats Platinum level IHG club members right !
What I really appreciated about this hotel was that as a Platinum Priority Club member the hotel actually gave me a room upgrade to include club lounge access.
It has been my experience that many IHG club member hotels in the UK and Europe will absolutely not give complimentary room upgrades to their executive lounges / clubs unless the room is booked on the executive floor.
Being given an complimentary upgrade and lounge access is a big deal to me - after all that is why I maintain Platinum level status. So thanks to this hotel and its management for providing the upgrades.
The rooms in general are exactly what is expected of a high occupancy "Airport" hotel. They were clean, but its obvious they get a lot of use and turn over. Little things such as small stains, wall patches, and worn furniture were evident. Not a show stopper for me, and all in all not something that would prevent me from staying here again.
So the bottom line is that I was happy with my stay here and I would recommend this hotel to others.
December 5, 2013
Rated 5.0 out of 5.0 by nemo5692 Overnight stay following flight
Booked this hotel as we could park our car on the premises and stay the night of our return from holiday.
Room was great, very quiet despite there being several Christmas parties being held. The hotel itself was clean and modern. The staff we dealt with were exceptional in their attitude and service. We caught the Hoppa bus which stopped right outside the door and took us to the airport. We would definitely use this hotel again if flying from Heathrow.
Only thing we would say was that breakfast - although great with loads of choice, was pricey at £17.00 each! But London prices I suppose and you could always eat elsewhere. We had an evening snack the night we returned though and that was very reasonably priced.
December 5, 2013
Rated 5.0 out of 5.0 A fabulous hotel
Service was 1st class. Food was excellent. Room was superb. The building itself and the public areas were all inviting. Plenty of car parking space.What more can I say. Only stayed over for one night - next time it will be for longer.
December 4, 2013