Crowne Plaza London - Kensington

Hotel Front Desk: 44-871-9429022

Hotel Fax: 44-20-73412592

Hotel Email: lonke.reservations@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
London Heathrow (LHR)

- Distance from hotel: 14.91 MI/ 24 KM West l

- Take M4 East A4 becomes Cromwell Road. We are opposite Waitrose. Car parking can be sought at the Holiday Inn Kensington Forum which is a 2 minute walk from the hotel.

London Gatwick (LGW)

- Distance from hotel: 21.75 MI/ 35 KM South l

- Take M23 and connect to M4 East towards Central London and join onto A4 towards Central London. A4 becomes Cromwell Road. We are across the road from Waitrose. Car parking can be sought at the Holiday Inn London Kensington Forum. A 2 minute walk.

Train
Victoria Station
Subway

Gloucester Road

- Distance from hotel: 0.06 MI/ 0.1 KM

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 632 reviews
94%
Recommend This Property
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Ratings Breakdown

632reviews

  • 5 Stars
    419
  • 4 Stars
    163
  • 3 Stars
    27
  • 2 Stars
    16
  • 1 Stars
    7

Overall an excellent short stay.

By

December 19, 2014

A nice hotel with convenient location. Very friendly staff and efficient room service. Acknowledgment of Ambassador membership a plus. Excellent bed and good size room. Only negative was that some of the room furniture was very dusty. Not acceptable in such a hotel.

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PLEASE TRAIN YOUR STAFF

By

December 18, 2014

platinumelite

I was first served by a lovely lady who arranged my friend and me into a one double bed room which is not I required. Then, I went to reception to ask them to change another room. Now, they had a one-category upper room that available for upgrade and required me fully pay for the price difference. As a Platinum membership, I did think we have the benefits with free upgrade which there is room available and 30% discount on the price differences.

Posted byCustomerCare
December 28, 2014
Dear marvins3, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. We sincerely apologize for the experience you had with us during your stay. Your comments are being shared with the hotel management and appropriate action will be taken. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your feedback as this is our best resource for improving guest services. Sincerely, Karen G. Case Manager IHGCare
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Excellent Hotel

By

December 18, 2014

platinumelite

Would recommend this hotel for the quality of service and accommodation. Highly professional in all areas.

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Overrated?

By

December 18, 2014

club

When checking in early in the morning (3 AM), no staff present in the reception. Had to wait for aprx 10 min before anyone showed up.
The room was not cleaned after the first night, and there were a lot of noise (from staff?) in the hallway in the morning outside the roomdoor.
My expectations was not achieved to this 4,6/5 rated hotel.

Posted byCustomerCare
December 28, 2014
Dear Miktor, Thank you for taking the time to leave us feedback about your stay and being an IHG Rewards Club Member. We regret to see that this visit was not 100% satisfactory due to the issues experienced upon check-in and noise levels experienced. The points you have raised are noted and will definitely be rectified to ensure complete guest satisfaction is achieved. Again, we thank you for your review and our apologies for the shortcomings. Sincerely, Pam G Case Manager IHGCare
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