Crowne Plaza London - Kensington

Hotel Front Desk: 44-871-9429022

Hotel Fax: 44-20-73412592

Hotel Email: lonke.reservations@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
London Heathrow (LHR)

- Distance from hotel: 14.91 MI/ 24 KM West l

- Take M4 East A4 becomes Cromwell Road. We are opposite Waitrose. Car parking can be sought at the Holiday Inn Kensington Forum which is a 2 minute walk from the hotel.

London Gatwick (LGW)

- Distance from hotel: 21.75 MI/ 35 KM South l

- Take M23 and connect to M4 East towards Central London and join onto A4 towards Central London. A4 becomes Cromwell Road. We are across the road from Waitrose. Car parking can be sought at the Holiday Inn London Kensington Forum. A 2 minute walk.

Train
Victoria Station
Subway

Gloucester Road

- Distance from hotel: 0.06 MI/ 0.1 KM

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 739 reviews
94%
Recommend This Property
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Ratings Breakdown

739reviews

  • 5 Stars
    492
  • 4 Stars
    189
  • 3 Stars
    32
  • 2 Stars
    18
  • 1 Stars
    8

Much worse than other Crowne Plaza I stayed in

By

May 02, 2015

club

Great location - however not up to Crowne Plaza 4-star / IHG standards I expected:

1. I booked thru IHG official website with my usual IHG no. and corporate code, received usual welcome email, but the check-in staff said she couldn't find any IHG no. or corp code in my booking (?)

2. Layout of room 530 was just ridiculous - I was simply expecting a very standard 3-4 star room but 530 disappointed me a lot. Asked for a room change and got it arranged (thx), got a much more sensible standard room on 6th floor, but why would you put me in 530 when there were other vacant rooms? Even your staff agreed that room layout was... a flaw.

3. Went for dinner at Unami at like 9pm - asked to wait for 2 mins to arrange a table but turned out we sat there for 15 mins when more than half of the tables were empty. Turned out the staff actually forgot about us waiting there.

4. Would you consider putting the toilet flush button at a more sensible spot?

Posted by HotelStaff
May 04, 2015
Dear Guest, Thank you very much for choosing Crowne Plaza London Kensington. I'm really sorry for the inconvienience during your stay. Please contact me directly on joanna.witkowska@ihg.com to discuss the issue further. Kind Regards Joanna Witkowska-Isker Front Office Manager
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Another grea stay

By

April 29, 2015

club

We always try to use this hotel, it is very comfortable, has easy access from the underground, within walking distance of the museums and Albert Hall and the staff are very friendly.

Posted by HotelStaff
April 30, 2015
Dear Edward Elgar, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. We are glad that your stay was excellent and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager
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Nice hotel - just turn the heating down!

By

April 24, 2015

platinumelite

OK - Crowne Plaza is my favourite brand within the IHG group as I tend to stay in them more than anything else.

This hotel fits well within what you would expect.

I really was impressed by the staff - extra attentive. For London I was shocked.

Room service and quality of food was great, my only gripe is that my suite had two stories, the top floor being the sleeping area and bathroom. However as it is open plan all the heat from the room collects in the sleeping area and makes it so so hot. I did not sleep at all.
A design fault not the hotel staffs fault. Now I did try and leave the aircon on upstairs but it was very noisy at night as it was in full cooling mode, not to mention it dried out the atmosphere and thus kept you awake with dry mouth!

Apart from this I would certainly go back.

They need to offer valet parking by using their sister hotel over the road!

Posted by HotelStaff
April 30, 2015
Dear BigBluerr, Thank you very much for your feedback after your stay at Crowne Plaza London Kensington. I'm really sorry for the inconvienience regarding temperature in your room, I will address this issue to maintenance department. I'm very glad that our staffs were brilliant. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker
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Great hotel in ideal location

By

April 21, 2015

club

This very comfortable hotel is ideal for exploring London. It is just finishing some refurbishment (April 2015) and so the decor etc are all looking good.
The staff are very friendly and efficient.
We will stay there again I'm sure!

Posted by HotelStaff
April 30, 2015
Dear mjderrick, Thank you for choosing Crowne Plaza London Kensington as your London destination. We are glad that your stay was excellent and we are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker
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