Rated 4.5 out of 5 by 268
Rated 5.0 out of 5.0 by liry Great hotel in a great location
This is an excellent hotel. We stayed for 5 nights in a 2dbl beds room. Good size room with comfortable beds and a nice bathroom. Very clean. We got excellent service in the reception and by the concierge. They all do their best to assist you and make you feel wellcome. I would stay here again, and recommend to my friends.
September 25, 2013
Rated 5.0 out of 5.0 by LuvHI Will stay here again
Location is the best. Close to the tube, the hop-on-hop-off stop, restaurants, bank, post office, Harrods, museums, grocery. The front desk staff was so friendly and we felt welcome in this hotel . The bedsheets were soft and comfy; rooms were clean. Breakfast was good. Highly recommend!
September 21, 2013
Rated 5.0 out of 5.0 by coolio115 Super Convenient for sightseeing
We really enjoyed our stay at this hotel. My family of four was very comfortable - soft beds, room large enough to not step on each other and large, modern bathroom. We arrived early in the morning after an overnight flight and were able to just drop our bags with the concierge and go explore the city. The best part of this hotel, though, is its location. It's located on a main road in/out of the city (remarkably, very little street noise in the room) and is across the street from the Gloucester Road tube stop. Something I had not considered before we arrived, is how nice it is to be near a station with three lines as they closed one for maintenance for two days. There is also a Waitrose grocery, Tesco Express, Boots (drug store), Starbucks and several other places to grab a bite all within a two minute walk. The Big Bus hop on/off also drops you right by the tube station. The neighborhood seems very safe - even late at night. We did not interact much with the staff, but those we did were friendly and helpful.
I would highly recommend this hotel for a London sightseer!
September 20, 2013
Rated 5.0 out of 5.0 by Archie52 Top hotel with wonderful friendly staff
My wife and I stayed for 4 nights in one of your disabled person adapted rooms, which had everything that we could wish for. The room was perfect for us – bedroom area very spacious, walk in shower (plus the absolutely brilliant wall shower spray, was much appreciated, as I am disabled) and not forgetting the fridge and the air con, which was needed and worked well.
We are pleased that we chose the Crowne Plaza Kensington for our first hotel stay in London, for a long time. It was my wife’s 60th birthday during our stay. We especially liked the spacious garden at the back which was a lovely retreat from a busy part of London.
The hotel offered fantastic value for my money. Loved the location--a 45-minute Tube ride from Heathrow (no transfers necessary), across the street from the Gloucester Road Tube station, near restaurants and pubs, shops, a grocery store, museums, Kensington Palace and Hyde Park.
We had access to the Club Lounge and there we complimentary drinks including bottle water, Pepsi, various mixers, tea and coffee which could be accessed all the time. Between 6pm and 8pm there was a drinks reception with many wines, Peroni and various spirits which were served by a very friendly and helpful staff. There was also a small selection of hot and cold canapés. You were never rushed and drinks were free flowing with no restrictions that we could see. Breakfast in the Lounge was also lovely, fruit, pastries, cold and hot choices and sometimes freshly made smoothies. It also had some games, books and DVDs - we had very relaxing evenings in the Club Lounge, enjoying the peace and quiet (and of course the complementary drinks!)
All the staff was very attentive and friendly.
Loved the service--the staff took great care of us and followed up on all our requests, the concierge staff was extremely helpful in recommending quality nearby restaurants
Would are planning to return to the this hotel soon and will certainly recommend this hotel to all our family and friends.
September 17, 2013
Rated 5.0 out of 5.0 by JANE1886 Nice hotel in great location
The price for the hotel we usually stay at for our weekends to London was through the roof on this occasion and as we want only one room for 2 adults and a 16 year old we went for this hotel as it offered 2 double beds at a very reasonable price.
Room - overlooking the garden, so very quiet. Well apointed room, small but well equipped bathroom, comfortable beds and quality bed linen and pillows.
Location - opposite Gloucester Road tube station. Chelsea, Hyde Park, Albert Hall, museums all easily walkable. Waitrose, Boots,coffee shops and restaurants on doorstep.
Staff - check-in staff a bit frosty, concierge really friendly and knowledgable.
Garden - lovely, large garden but unfortunately there was a childrens' party taking place so we didn't get to sit and enjoy its obvious peace and tranquilty.
September 12, 2013
Rated 4.0 out of 5.0 by DavidandSandra Excellent room, restaurant good APART FROM BREAKFAST.
Having had a great experience at Crowne Plaza Liverpool recently, we naturally chose this hotel when staying in London. It proved to be of a comparable standard with excellent service and amenities. The whole package was marred by what can only be described as a barely average breakfast facility. The British like tea and toast as part of a breakfast meal; these were definitely below acceptable standards. Toasters did not work efficiently and the tea served was extremely weak. However, the transformation of the restaurant for formal evening dining was excellent, with first class food and service. Surely such a minor fault could be readily addressed?
September 9, 2013
Rated 5.0 out of 5.0 by Anniev Beautiful Hotel, Excellent Location
The Crowne Plaza Kensington offered the most for my money. Loved the location--a 45-minute Tube ride from Heathrow (no transfers necessary), across the street from the Gloucester Road Tube station, near restaurants and pubs, shops, a grocery store, museums, and Kensington Palace.
Loved the room--2 full beds, spacious, modern and clean, the in-room safe came in handy, as did the in-room temperature control, lovely view of the garden
Loved the service--the staff took great care of us, was attentive and followed up on requests, the concierge staff was extremely helpful in obtaining tickets and plotting out routes
Loved the free wifi! I highly recommend the Crowne Plaza. Not one complaint!
September 5, 2013
Rated 4.0 out of 5.0 by Bingy12 Quality hotel in good location
We are pleased that we chose Crowne Plaza Kensington for our first hotel stay as a family. The room was very clean and functional with good soundproofing from a busy road. We especially liked the spacious garden at the back which was a lovely retreat from a busy part of London; our children loved running and exploring while we enjoyed a drink from the bar! The location is excellent with lots of restaurants nearby and a tube stop only 2 minutes walk away. Only criticisms are that there was a lack of useful information in the hotel room, for example breakfast times and Wi-Fi access. When I asked about this at reception I was handed an A4 piece of paper with this information on - perhaps this would be more convenient if located in the room. Breakfast seemed a little hectic; we had to ask for plates, bowls etc and were not responded to politely when we made this request. On the whole we were impressed and will be returning in the future.
September 2, 2013
Rated 3.0 out of 5.0 by jvpuk A good night was had by all
London being what it is (congested and expensive) the Crown Plaza was fine. We did not choose to have breakfast there but the room was comfortable, clean but a little worn as to furniture, carpets and window dressings.
The receptionist seemed a bit confused upon arrival but the supervisor was able to explain the details of our reservation.
August 30, 2013
Rated 4.0 out of 5.0 by hhhailo Comfortable Club room
The Club room is nice and better than in London Heathrow.
August 29, 2013
Rated 3.0 out of 5.0 by Seta Slipped standards
This was a disappointing stay in a hotel we have stayed in, and liked, before. No room ready when we arrived (5.15pm); hand towels and slippers missing from the bathroom, wine in the room with an accompanying letter addressed to another guest, no toilet paper in the holder - the hotel had run out of toilet paper to fit so a roll was left on a shelf behind the cistern, room not cleaned properly. We are returning in two weeks and hope to find the hotel back to its usual high standard.
August 29, 2013
Rated 4.0 out of 5.0 by EPEP58 London vacation
Excellent location, close to sights and the Tube, and many convenient cafes. Felt very safe and suited our mixed age family group very well. Would definitely come back again.
August 25, 2013
Rated 5.0 out of 5.0 by Sportsman33 A very happy customer
You have lovely friendly staff Serkan your bar man is a credit to your hotel.Our beds were very comfy We had a family room I was expecting it to be larger .we all enjoyed our breakfasts plenty of choice We've all enjoyed our stay,we hope to see you soon
August 24, 2013
Rated 5.0 out of 5.0 by hjhill I have nothing but praise - a wonderful stay.
We stayed for 3 nights in a duplex suite which had a large two double bedded room and bathroom on the first floor and smaller living room area beneath. The room was perfect for the three of us - very spacious and had air con on both levels which was needed and worked well.
We had access to the Club Lounge and there we complimentary drinks including J2O, water, Pepsi, various mixers, tea and coffee which could be accessed all the time. Between 6pm and 8pm there was a drinks reception with many wines, Peroni and various spirits which were served by a very friendly and helpful guy. There was also a small selection of hot and cold canapés. You were never rushed and drinks were free flowing with no restrictions that we could see. Breakfast in the Lounge was also lovely, fruit, pastries, cold and hot choices and sometimes freshly made smoothies. It also had some games, books and DVDs - we had a great evening playing monopoly with the complementary drinks!
A variety of new magazines and newspapers were dotted around, in the room, lounge and lobby which was a nice touch, as was the welcome bottles of water and towels near the entrance door.
Staff were all very attentive and friendly.
We went to the adjoining restaurant one night and had a fantastic Asian meal - Thai green curry, Singapore noodles etc - very tasty. Also the room service menu looked great for both adults and kids at a reasonable price.
The hotel is located about a 1 minutes walk from the tube and is fantastically located within an area full of cafes and restaurants and within a 5 or 10 minute walk of some of the museums.
Would certainly recommend this hotel.
August 23, 2013
Rated 5.0 out of 5.0 by 1944 Another excellent stay
3 night stay first week in August. Staff, food and room all first class. This is a seriously well-run hotel. Excellent platinum upgrade. A pleasure to stay in it and I will be back on next business visit.
August 20, 2013
Rated 4.0 out of 5.0 by raz19 quiet room for a busy area
hotel usual Crowne Plaza quality, a bit annoyed that we were offered breakfast on arrival at £14.95 each and then when we had decided an hour later to book it was told it would be £17.95 as we hadn't said yes at check in, didn't bother and ate else where to the hotel's loss. very busy road but luckily got a room at the back which was quiet.
August 20, 2013
Rated 5.0 out of 5.0 by DerbyRob Enjoyable stay
Thoroughly enjoyed our stay. The staff were always friendly,helpful and nothing was too much trouble. The breakfast were excellent always fresh,hot and constantly being re stocked. Everywhere was clean. Great location for the underground and other areas.
The room was great very comfy beds and also very quiet at night.
Also it was nice to have a garden to have a drink in.
Hoping to return again
Many thanks to all the staff for making our stay so enjoyable
August 19, 2013
Rated 5.0 out of 5.0 by wayfarer Another wonderful experience
This is our hotel of choice when we stay in London. The standard of service, comfort and cleanliness is outstanding. We accompanied this stay with dining in the restaurant which was outstanding. thank you agin for making our time in London memorable
August 18, 2013
Rated 5.0 out of 5.0 by Fairy12 Very comfortable accommodation and great location.
Thank you to all your excellent staff especially Gonzalo at the front desk.
I will recommend the hotel to everyone!
August 17, 2013
Rated 2.0 out of 5.0 by Ticker Overall
The suite was furnished to a low standard with furniture that was passed its sell by date. Lights in mirrors in the bathroom did not function. The carpets were stained and dirty and you would certainly not work on them in bare feet. Overall a very disappointing stay and certainly not value for money.
August 17, 2013
Rated 5.0 out of 5.0 by jeanher Comfortable room
Great comfortable experience and excellent service. Hotel was decorated very nicely. The club room was very nice and the staff was professional and helpful.
August 14, 2013
Rated 4.0 out of 5.0 by marc1964 Good overall
Stayed there for business multiple times. The staff was always great, except this time (no welcome, no recognition of my status, ..).
The food is excellent, but the menu has not changed in 6 months...
August 14, 2013
Rated 5.0 out of 5.0 by Buttercup Great stay
We have stayed at this hotel a number of times and have always been more than happy.
The staff are very helpful and know their roles.
Breakfast has improved but still no dates, figs, prunes or apricots.
The bar personnel are excellent as is the bar menu.
The hotel has a welcoming feeling to it.
BUT something must be done regarding the useless shaving mirror in the bathroom. It is in such a position as to be of no use at all.
Please get rid of it and put a sensibley placed mirror in a different position. The magnification of the present mirror is such as to induce vertigo and motion sickness.
August 13, 2013
Rated 5.0 out of 5.0 by Stu123 London Weekend
Planned a weekend in London and it was great staying at C.Plaza. Received free upgrade, paid on my points - brilliant!
Staff were great, room excellent. Hotel very convenient for tube and access to central london.
August 13, 2013
Rated 4.0 out of 5.0 by JanieG Lovely Hotel, with a super garden to relax with a drink.
A really good hotel well placed in London for all the sights.
The bedrooms much larger than average London Hotels, with really comfortable extra large beds.
The garden is an added bonus and very unusual in London.
Lunch and snacks in the garden excellent, and great for children to run around whilst the adults sit and have a drink.
Will stay there again.
August 9, 2013
Rated 4.0 out of 5.0 by 0scar Excellent Room/No self-service Laundry
We enjoyed our stay here as the rooms were air conditioned and the beds were divinely comfortable.
Upon request, the staff kindly provided us with extra water by the time we returned to our rooms in the evening (we're big on water consumption). The breakfast was ideal. But the scrambled eggs were consistently watery and virtually flavorless, obligating us to use ketchup or salt for flavor (tiny issue, but makes a big difference for many).
Here's where I was inconvenienced. The original website where I saw the listing for Crowne Plaza showed that this hotel had a self-service laundry facility. So our group of 7 took limited clothing with the mindset of washing clothes during our stay here. The front desk tells us that the laundry is actually down the street. So, instead, we ended up washing our clothes by hand every day, making the bathroom look like a slum with all the wet clothing laid out.
The Crowne Plaza website simply shows the following, leaving it to interpretation:
Housekeeping and Laundry Services
Dry Cleaning Pickup/Laundry
I would ask that Crowne Plaza ensures that other websites advertise the facilities accurately as we all felt deceived by the listing. We would have packed more clothing if we knew it wasn't true. Then, subsequently would have rated Crowne Plaza an all-around 5-star instead.
August 9, 2013
Rated 5.0 out of 5.0 by Davidoz wonderful short stay
Great hotel, extremely friendly staff, excellent location, perfect for museums and getting around London. Clean, modern and quiet rooms. Highly recommend. Child friendly.
August 8, 2013
Rated 5.0 out of 5.0 by JanetUSA55 Traveling London on my own
I was sightseeing in London by myself, but thanks to the friendly staff I felt welcome and was given helpful advice.
August 6, 2013
Rated 5.0 out of 5.0 by jesuso63 A comfortable experience
We spend a week on London and your service make feel us like sleeping at home, thank you
August 4, 2013
Rated 5.0 out of 5.0 by PaPaChuck Great Experience
Superb quiet location next to the Gloucester Road tube station. Transit to and from Heathrow was a breeze. Comfortable, modern rooms--the garden view through the double doors is exceptional. All staff personnel from housekeeping to the front desk to the bar and wait staff were first-class. All requests and special needs were quickly met. We stayed a full week with the children and grandchildren and could not have been more pleased. Highly recommended.
August 3, 2013