Rated 5.0 out of 5.0 by Philippe1969 Thumbs up
Nothing to say but keep it like it is.
Everything was just pefect: helpful and kind staff, excellent accomodation, good food.
And on top of that very convenient for a family.
January 15, 2013
Rated 4.0 out of 5.0 by SDVICTOR Location is perfect
Overall experience is good, and sometimes excellent, however, there are small bits and pcs which sometimes upset, but in general I have stayed in this hotel 5 years and I do recomend it. Maybe because of frequent stays I expect more and more from the hotel, this is why sometimes there are disappointments. I like this hotel and Crowne Plaza in general, just details have to be fine tuned.
January 10, 2013
Rated 4.0 out of 5.0 by Timothy69 Very convenient
Close to the tube. Very convenient. Can get back to the hotel to take a break.
The breakfast is good.
January 10, 2013
Rated 4.0 out of 5.0 by Louka My last stay - new year
I love the hotel. Yet this time (3rd stay in a year) the hotel ran out of complimentary water 2 days after our checkin (for 5 days). The breakfast was really boring and didn't really think highly of the house keeping (cleanliness) which was the first time we ( me and my husband) experience this.
Great staff, support and location.
January 9, 2013
Rated 5.0 out of 5.0 by Magali Fantastic location, helpful staff, no fault!
We stayed with our 2 young children at this hotel and I cannot recommend it enough. The staff was professional, helpful and nothing seemed to be a problem to them. The room was quiet, very well appointed and just what we needed. We will definitely stay at this hotel again.
January 9, 2013
Rated 5.0 out of 5.0 by journeyer superior class and location
Highly recommend, but note that rates will reflect quality, location, etc. This review applies to the 2-story suites only. At least in our suite, the lighting control was illogical and a nuisance: turning on the lights (main wall switch) on either floor turned on the lights on BOTH floors. Hotel could not figure out a solution. This meant that if my wife wanted to sleep upstairs but I wanted to read or work downstairs, either she slept with the lights on or I worked pretty much in darkness (there's only one table lamp that is not connected to the main circuit). Other than this annoying feature, hotel is VERY good: location, tube station across the street, customer assistance (well... except for above), breakfast (not impressed with hotel restaurant for other meals), quietness (remarkably quiet street-facing rooms!). A courtyard/garden in the back of the property will be charming in warm, dry days.
January 6, 2013
Rated 5.0 out of 5.0 by Nuria Comfortable beds and good situation of hotel
We've been twice in the hotel. Rooms are very comfortable and the situation of the hotel is excellent (a few steps from the tube , supermarkets and excellent restaurants).
Will come back again
January 6, 2013
Rated 4.0 out of 5.0 by Fido72 Nice hotel and great location
Nice interior, friendly staff and very clean. Short walk to museums and very short walk to Gloucester Road tube. Was not offered upgrade or any other perks apart from a discount on hotel food which is normally standard for platinum members but otherwise good experience.
January 5, 2013
Rated 5.0 out of 5.0 by londoneyeopener Location close to underground tubes
Very friendly staff.
January 3, 2013
Rated 5.0 out of 5.0 by Peanutmuffin09 Super!
Staff really helpful. Very personal service. Would definitely recommend.
January 3, 2013
Rated 5.0 out of 5.0 by gordonh Almost perfect.
Two niggles to get out of the way - first was slow service for lunch - hoped to take a quick Pizza in Club lounge, slow to order, slow to arrive and slow to bring bill when requested - had to chase. Second was stale bread for late sandwich on room service. Niggles aside the rest was excellent - people particularly friendly and helpful - real service attitude. Club Lounge was worth the extra cost . Breakfast had good choice and was kept replenished well. Nice room recently re-furbished I think. Good site for tube and bus to most London venues. I got a good on-line deal which made it excellent value. Too pricey at full rack rate but if I can get same rate would definitely use again for any London visits. It's just a Hotel but unusual to get such nice friendly staff. (Hope my niggles help as overall they deserve to get 5 stars all round but no point not giving constructive criticism)
January 3, 2013
Rated 5.0 out of 5.0 by jf22Rr great conciege, Karim.
loved our stay. Handy to everything. Very helpful staff with your conciege, Karim, being an amazing stand out. Thank you, Karim, for your calm, thoughtful and thorough help with my bag mistake from Heathrow. Would love to come back and I believe our friends are there now.
January 3, 2013
Rated 4.0 out of 5.0 by khangest Great Service!
London was the last stop of our 2 weeks Europe tour for my family with 2 teenage daughters. By the time we arrived at the hotel, we were already very tired. However, the great service we received from the hotel staff quickly lifted our spirits; from the doorman to the receptionist, concierge, the service staff during breakfast and even the 2 housekeepers who brought our extra bed. Most staff were friendly and readily provided useful info to help us get around town. Thank you for making our short stay a pleasant experience.
January 3, 2013
Rated 4.0 out of 5.0 by Bob1958 Excellent Comfortable room.
Generally the hotel is very good to excellent, and ideally located for getting out and about in central London.
We were on a Dinner Bed and Breakfast package which in the end turned out to be a good deal. I say in the end because when we arrived we were told that we could only access a very small fixed menu with only 3 main course dishes. We were also told that this would be the menu for the 3 night stay.
After a copmplaint was lodged with the duty manager this issue was resolved. In the end the food and service was excellent.
The only real observation I do have is that for a fairly large hotel the dining facuilities are very lacking. Main issue is breakfast with people having to queue and wait for plates, glasses and on some occaisions even food.
All in all a good stay and would recommend the hotel to my friends.
January 2, 2013
Rated 5.0 out of 5.0 by Dunkals Excellent location
We took the tube from Heathrow and came out literally steps from the door of the hotel and immediatley checked in and enjoyed delicious indian food at Memories Of India restaurant(highly recommend). Our one week vacation was better than expected. We were located close to everything, shopping for the wife, and sights and attractions that were a 5 to 10 minute tube ride away.
December 26, 2012
Rated 5.0 out of 5.0 by martinj883 Another Palace in London
Stayed over for my daughters twenty first and what a surprise.
This hotel is top of my list for service and luxury.
The restaurant is worth another visit!
Really felt like a Platnum Elite member.
The staff and facilities mirrored how important this time was with our daughter and her partner.
Thank You Crowne Plaza, Kensington
December 24, 2012
Rated 5.0 out of 5.0 by Tram Coming again
We have stayed at this hotel 3 or 4 times over several years. We like the closeness to transportation and sights. What gets us to return again and again is the staff. They are superior from the front desk to cleaning, maintenance and we find the breakfast servers as exceptional. Since we were there for 9 nights we became almost family.
We had asked for early check in as we had a long overnight flight. The front desk greeted us and our room was ready . The breakfasts are also a real attraction.
We were so pleased we decided to come again next month but this time bring our adult daughter. She is in remission from leukemia and we feel this hotel is a perfect place to revitalize her. See you next month.
We plan to bring our son and his wife in the near future.
December 23, 2012
Rated 5.0 out of 5.0 by Gaurab Great location with good service
I stayed for 4 nights in December. The staff were friendly and accommodating. The location is literally 1 minute walk to the tube which is great. Some great cafes and restaurants nearby as well as a supermarket right opposite.
The rooms were slightly small however and lacked a view. Overall experience was very good.
December 19, 2012
Rated 5.0 out of 5.0 by LeeLate Awesome...really awesome!
I spoke to the Manager on my departure to inform him that I have stayed at a many hotels worldwide, including other Crowne Plaza hotels and Hilton hotels and I have never, yes NEVER had such great service from the staff in any hotel I have ever visited which is such a pleasant surprise in London where service normally falls way short of decent! The hotel is well positioned, tube station right across the road, plus loads of coffee shops and restaurants, they have an awesome gym which is important to me when travelling, the premiere lounge offers hot breakfast and the room was very spacious and very comfortable unlike most hotel rooms in London. So well done to the staff of this hotel for being either well trained or well chosen! Definitely my preferred hotel in London and cheers to Hilton hotels whose service leaves a lot to be desired.
December 18, 2012
Rated 4.0 out of 5.0 by Helen38 Shame about the tea
Really liked the hotel, very good location and the room was very comfortable and excellent if travelling, as we were,with children. The only criticism I have is that the tea at breakfast was served from a hot flask and was completely stewed. I would have expected in a nice hotel to have tea served fresh in a teapot.
December 16, 2012
Rated 5.0 out of 5.0 by SteveDT Great Weekend
We stayed at the hotel for a family birthday / anniversary celebration and were able to upgrade to use the club lounge. Hotel staff helped make a great weekend and really enjoyed the meal in the partner Asian restaurant.
Hotel is very comfortable, pretty good value for money and in a great location for easy access to london by walking or tube.
December 14, 2012
Rated 4.0 out of 5.0 by Bill5959 Comfortable bed and great service
Great stay, comfortable bed, clean rooms and great service. Room service food quality was not up to usual crowne plaza standards.
December 12, 2012
Rated 5.0 out of 5.0 by Linda18 Weekend away
After staying in The Holiday Inn across the road many times we where very dissapointed after our last visit we wanted to stay in the area and decided to give the Crown Plaza a try no competition the Hotel was really nice and welcoming . Great staff very polite and helpful especially the concierge went out of his way to look for a taxi on a cold and busy Saturday night
bed was very comfy and the room was immaculately clean The only problem we had was that the room was very HOT even with the air conditioning on it felt very stuffy But we will definitely go back ;-)
December 11, 2012
Rated 4.0 out of 5.0 by Stua08115 Nearly perfect but not quite
My wife an dI were visting London for our 1 year wedding anniversary. As a platinum priority member, I chose to stay at Crowne Plaza Kensington due to its location and ease of access to Central London.
Check in was an excellent experience, providing lots of information and support to identofy hotel amenities.
The room was very comfortable and everything we expected from a Crowne Plaza.
The disappoint came on the final day of our 3 day break. after leaving the hotel at 9.30am to tour London, we returned for a rest at 3.30pm to take a rest before heaidng out into the City for a meal and show. However, when we returned to the room it had not been tended to by Housekeeping. A housekeeper eventually appeared at 3.55pm to tell us she was finishing at 4pm. Reception advised us to inform them when we were leaving and they would attend to the room.
We returned at 11pm with the room in the original condition that we had left it at 9.30am
On check out the following morning, we were not asked how our stay had been, and were given no oppportunity to discuss the events of the previous day.
Quite a disappointing end to what could have been a fabulous break.
December 10, 2012
Rated 5.0 out of 5.0 by rd28 Another excellent stay
My husband and I stayed again at this hotel last weekend: we have stayed here on a number of occasions and it is our preferred choice. The welcome was warm and all staff were friendly and helpful. Our room was superb - as Priority Club members we were given an upgrade.
We always enjoy staying here and will continue to do so.
December 10, 2012
Rated 5.0 out of 5.0
by Rupert34 What can I say?
Spent three nights here and I can honestly say that the hotel is one of the best I've stayed in. I was immediately recognised as a PCR member and received a room upgrade plus free wifi. Staff were all very pleasant and efficient and were always eager to help.
Room was at the front which I thought would be noisy, but the window had double glazing and secondary glazing so there was actually almost no noise from the traffic outside. The bed was huge and the room and bathroom were clean and in excellent condition.
Breakfast was extensive with a good choice of cold and cooked food and staff again very efficient. We never actually ate in the restaurant but had a meal on two occasions in the lounge area which proved to be excellent with a good menu choice and very helpful staff.
As far as the location of the hotel goes, it's only two minutes from Gloucester Road tube and the Natural History Museum, V&A and Harrods about a further ten minutes. It has a large garden area at the back which for central London, is unusual and I would imagine in the summer it will be a very pleasant place to have a drink and a meal.
All in all, a very pleasant stay, but it's the staff that really makes a place enjoyable to stay in and I give top marks to them all.
December 9, 2012
Rated 2.0 out of 5.0 by Garcwills Average but very poor Breakfast
Room Average Quite noisy Air con Shaving light not working in Bathroom and shower drain partially blocked
Breakfast was a shambles everything that could have gone wrong DID the staff were completely out of control dirty plates not cleared and a long delay to get a table with no organized queuing
A meeting with the duty manager was quite helpful and the cost of the breakfast refunded but the overall experience was very stressful and took away what should have been a pleasant experience
December 9, 2012
Rated 5.0 out of 5.0 by hegSDCA Great London Hotel for a business trip
Place was extremely convient for me, tube stop just across the street. The service was great, loved the club room, breakfast and drinks made it pretty relaxing before and after a day of business. Internet service in the hotel and room were great. I would stay here again.
December 7, 2012
Rated 5.0 out of 5.0 by mammyjack Enjoyable time
Had a lovley stay with my kids (19 &23). Good value as i per booked and breakfast had plenty of choice
December 6, 2012
Rated 5.0 out of 5.0 by Marg66 Great Service
We were upgraded to a Club room which was excellent the breakfast was good although a little slow replenishing cooked items, the bar staff were very good especially our man on the evenings of the 23rd and 24th November (sorry not too good on names) Will definately stay there again.
December 5, 2012