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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 808 reviews
95%
Recommend This Property

Ratings Breakdown

808reviews

  • 5 Stars
    536
  • 4 Stars
    211
  • 3 Stars
    34
  • 2 Stars
    19
  • 1 Stars
    8

Excellent hotel in great location

By

August 09, 2015

This is a wonderful choice for anyone traveling to London, whether for business or pleasure. The location is a perfect base for seeing all the sights, shopping in the best locations, and visiting numerous museums. It is right across the road from a tube station, has plenty of local cafes, restaurants and take away places in a few blocks and grocery stores all around. Moreover the hotel itself is lovely, and so very well staffed that every need is taken care of. Almost before you can think of it! The rooms are huge, spotless and very comfortable. The back garden is such a treat in the middle of London! This was our second stay, and we will return again.

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Great location

By

August 06, 2015

Great location and good service. The garden was excellent and the staff very friendly.

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Best location

By

August 05, 2015

platinumelite

One of the best locations in London
Not crowded, not remote, in front of the underground and bus station

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Family Vacation

By

August 03, 2015

club

clean, accommodating hotel and staff. comfortable beds and convenient to the underground

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Great Staff and Service

By

August 03, 2015

Staff was excellent, overall experience outstanding.

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Great stay for the start of our 4 weeks trip

By

August 02, 2015

club

Arrived early, came back at check in time - room still not ready. Were given room upgrade 5 mins later.

Stay from there onwards was perfect
Although somewhat pricey for Australian travellers.

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Staff

By

August 02, 2015

club

All staff members we had the pleasure to meet were courtious ,friendly and helpful. Check-in, Concerge and Bar staff especialy. Others were equally as friendly however as they we generally active when we were sight seeing our interaction was obviously brief. Our stay contributed to our delightful stay in london. We hope to make another return visit - -to the Crowne Plaza- - one day.

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Wonderful staff and room in an excellent location.

By

July 31, 2015

This hotel is very centrally located (Glouster station just a couple of minutes away). From the moment we checked in, we found the staff to be extremely professional and friendly. The room itself was very clean and comfortable.The lobby and other common areas are nicely designed and well maintained.

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Comfortable bed and great service

By

July 31, 2015

platinumelite

Nothing else to say all is said within the questionnaire

Posted byHotelStaff
August 01, 2015
Dear sguenaelle, Thank you very much for choosing our hotel and sharing your feedback with us. We are glad that your stay was excellent and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker
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リーズナブルなホテル

By

July 31, 2015

club

落ち着いた雰囲気で、静かなホテルです。
ロンドン中心部からは地下鉄で15分程度とアクセス快適。地下鉄駅徒歩1分であって、パブ、コンビニ、スーパーが駅前にあり、便利なロケーション。食事は美味しく、スタッフもフレンドリー。部屋は少し狭いと感じるかもしれないが、これがイギリスサイズと思えば不自由はない大きさ。
朝食も値段に適した品数と美味しさ。
これまでロンドンで10ホテル程度宿泊しましたが、ここは次回も利用したいと思った唯一のホテルです。

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Excellent Service

By

July 29, 2015

club

Crowne Plaza Kensington was there to help me on short notice and provided a great room with excellent customer service.

Posted byHotelStaff
August 01, 2015
Dear davidbr, Thank you very for choosing our hotel and sharing your opinion with us. We are glad that your stay was good and our staff members made your stay excellent. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager
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Comfortable bed and great service

By

July 29, 2015

Great hotel. Convenient location near to tube station. Great staff.

Posted byHotelStaff
August 01, 2015
Dear none100, Thak you very much for choosing our hotel and sharing your opinion with us. We are glad that your stay was good and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager
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