Crowne Plaza London - Kensington

Hotel Front Desk: 44-871-9429022

Hotel Fax: 44-20-73412592

Hotel Email: lonke.reservations@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
London Heathrow (LHR)

- Distance from hotel: 14.91 MI/ 24 KM West l

- Take M4 East A4 becomes Cromwell Road. We are opposite Waitrose. Car parking can be sought at the Holiday Inn Kensington Forum which is a 2 minute walk from the hotel.

London Gatwick (LGW)

- Distance from hotel: 21.75 MI/ 35 KM South l

- Take M23 and connect to M4 East towards Central London and join onto A4 towards Central London. A4 becomes Cromwell Road. We are across the road from Waitrose. Car parking can be sought at the Holiday Inn London Kensington Forum. A 2 minute walk.

Train
Victoria Station
Subway

Gloucester Road

- Distance from hotel: 0.06 MI/ 0.1 KM

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Hotel Highlights

Upgrade to a Club room or lavish Suite at Crowne Plaza London-Kensington and enjoy exclusive entry to our Club Lounge. You can meet colleagues informally here, or invite up to 120 people to banquets or events in our 5 sleek meeting rooms, flanked by comfortable breakout spaces.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 750 reviews
94%
Recommend This Property
Read All Reviews

Ratings Breakdown

750reviews

  • 5 Stars
    499
  • 4 Stars
    192
  • 3 Stars
    33
  • 2 Stars
    18
  • 1 Stars
    8

Excellent Location but services can be improved

By

20 May 2015

The location of the hotel is just perfect which is close to museums and the best parks in London.

I'm happy, though, with the friendly and accommodating staff.
We stayed at the hotel for 3 days, arrived on 16th May at around 17:30, but we had to wait for the room for almost an hour because the room wasn't ready.

Finally we got the room. Missing 1 bathrobe in the room but it was delivered to us after asking for it.

Room no 407 is an adjoining room and the door to the connecting room is so thin that you could hear the noise from the guest at the other side. Unfortunately, the neighbor coughed frequently which kept me awake all night long. There had also been loud noise that penetrated into our room from other rooms in the level, which sounded like people having a party until the middle of the night. Without the noise the room could have been perfect. I asked to be transferred to a more quiet alternative and we were offered a loft, probably, the only one available at the time. We checked out from room 407 and moved to a 2 story room 105, Yes, it's quiet but there are other problem with it, too. The sleeping area in this room is squeezed to maximum to accommodate a small bathroom, the and a writing desk. My husband and I kept on bumping on each other when we move around. It's also inconveniently hot, airconditioning in the lower level is noisy. I am allergic to dust so we were not able to use the airconditioner in the sleeping area because of the dust coming out from the unit.
We ordered a package deal that included the dinner for 3 nights, but the deal did not include any drink, not even water... where do you get a dinner deal without a standard drink. However, I'm satisfied to be served with hot green tea every morning. I don't drink beverage at breakfast other than green tea.

Posted by HotelStaff
21 May 2015
Dear Lady N, Thank you very much for choosing our hotel as your London destination. Please accept my sincerely apology regarding many issues during your stay. I will share this comments with managements team. We are looking forward to welcome you back in the future. Please contact me directly in the future so I will make sure you room allocation and other errors that happened on this occasion will not repeat. My direct email is Joanna.witkowska@ihg.com Kind Regards Joanna Witkowska-Isker
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excellent

By

16 May 2015

club

It is a pleasure to recommend this hotel to all my friends and colleagues who are likely to be visiting London.

Posted by HotelStaff
18 May 2015
Dear nancyhaggis, Thank you very much for choosing our hotel as your London destination. We are glad that your stay was excellent and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker
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Great Hote

By

15 May 2015

Really enjoyed our stay at the Crowne Plaza in Kensington. Staff were super friendly and helpful, hotel was clean and smart. Location was great, price was fair, food and drink were good. Hotels rooms were a little warm for our baby, but that is our only issue as everything else was great.

Posted by HotelStaff
15 May 2015
Dear TomBristol, Thank you very much for choosing out hotel and great review with score 5 of 5. We are glad that your stay was great and our staff made your stay even more enjoyable. We are looking forward to welcome you back Kind Regards Joanna Witkowska-Isker
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Lovely Location and very good concierge

By

14 May 2015

club

On our recent vacation in May/15 we stayed at Kensington/London , we received a quiet room overlooking the garden. There was a full breakfast available as part of a promotion, and a grocery store across the street. There is a bank machine around the corner and plenty of pubs, family restaurants etc nearby. The concierge desk was very helpful with everything from booking taxis, to giving us maps and tourist information. Letting us know how much a taxi would cost, and where to find local places. The subway/tube is right near the hotel.

Posted by HotelStaff
15 May 2015
Dear 22london, Thank you very much for choosing Crowne Plaza London Kensington and great review on our website. We are glad that your stay was good and our concierge team was very helpful and looking after you very well. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker
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