Crowne Plaza London - Kensington

Hotel Front Desk: 44-871-9429022

Hotel Fax: 44-20-73412592

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London Heathrow (LHR)

- Distance from hotel: 14.91 MI/ 24 KM West l

- Take M4 East A4 becomes Cromwell Road. We are opposite Waitrose. Car parking can be sought at the Holiday Inn Kensington Forum which is a 2 minute walk from the hotel.

London Gatwick (LGW)

- Distance from hotel: 21.75 MI/ 35 KM South l

- Take M23 and connect to M4 East towards Central London and join onto A4 towards Central London. A4 becomes Cromwell Road. We are across the road from Waitrose. Car parking can be sought at the Holiday Inn London Kensington Forum. A 2 minute walk.

Victoria Station

Gloucester Road

- Distance from hotel: 0.06 MI/ 0.1 KM

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Hotel Highlights

Upgrade to a Club room or lavish Suite at Crowne Plaza London-Kensington and enjoy exclusive entry to our Club Lounge. You can meet colleagues informally here, or invite up to 120 people to banquets or events in our 5 sleek meeting rooms, flanked by comfortable breakout spaces.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 661 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great Hotel and location


January 23, 2015

The customer service was wonderful and Cristina who checked us in was really friendly and helpful. The hotel is ideal for Gloucester Rd tube station and the convenience of being able to easily travel around central London was perfect!
We took advantage of a meal in the adjoining restaurant, Umami, where once again the customer service was first class and the food enjoyable and the Lychee Martinis highly recommended!
I did lose my scarf in the hotel one evening but the concierge was really helpful and located it luckily in the lost property department. This all added to our first class customer service experience. Thank you.
We will definitely return to this Hotel in the future!

Posted byHotelStaff
January 25, 2015
Dear Maddie193, Thank you for choosing The Crowne Plaza London Kensington Hotel and for your tine to leave us your review. We are glad to hear that you had a wonderful time with us and our staff was at your service. We look forward welcoming you back in our hotel in near future. Kind regards, Hristina Choudhury Guest Relations Manager
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Central Kensington


January 22, 2015


Loved the modern touches in the hotel. The front desk service was sadly unfriendly and not very accommodating which was not what we needed after a long trip. The concierage who helped store our bags upon arrival was good but the early morning one upon check out ending up ordering us a taxi that charged us twice the going rate for a trip to St Pancreas which which didn't make my day. The bathroom looks good, although the spot lights are in the wrong place, none facing the mirror but when looking up when you have a shower sot hat it shines brightly in your eyes, making it very unpleasent. Otherwise, the internet was super easy to use and a great speed. One of the only ones from the hotels we stayed at which we appreciated.

Posted byHotelStaff
January 27, 2015
Dear NZNicole, Thank you for choosing to stay with The Crowne Plaza London Kensington Hotel and for leaving us your valuable review. Our staff try their best to serve our guests. I am sorry to hear that on this occasion you did not feel like that. We highly appreciate your comment, which will give us inside to where do we need to improve our services. We sincerely hope we are going to welcome you back in our hotel in near future, and you can see the improvements. Kind regards, Hristina Choudhury Guest Relations Manager
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Hotel lebt von super Lage


January 22, 2015


Ohne Zweifel wohnt man hier recht komfortabel und sehr verkehrsgünstig. Dazu zu einem angemessenen Preis.
Weniger überzeugend:
Servicequalität und Freundlichkeit des Personals,
Qualität und Service beim Frühstück,
leicht veraltetes Ambiente des Zimmers,
erst am dritten Tag erhielten wir einen Adapter für die Nutzung der englischen Steckdosen

Sehr gutes WLAN, ruhige Lage bei den Zimmern nach hinten, gute Betten

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Great hotel for families


January 22, 2015

We recently stayed for a long weekend with 3 children. We had a lovely large room with 2 double beds and another interconnecting room with 2 double beds. Rooms were lovely and clean with good matresses, modern bedding and super clean bathrooms. Staff were really accommodating with the children in the bar and restaurant and couldn't do enough for them. Would definitely recommend this hotel.

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