Rated 4.0 out of 5.0 by Angelica18 Good customer service
We stayed at this hotel as a treat for my husbands 50th birthday. We booked a deluxe double bedroom for us including our 12 year old daughter. The day before our arrival I rang the hotel to inquire if they did any complementary gift's and was told that they could possibly do a upgrade for us. When we got to the hotel we were pleasantly surprised as we were upgraded to a suite. We felt thoroughly spoilt and could not fault the staff for the service we received. The hotel is in walking distance off Buckingham Palace. There was not much to do in terms of bars and restaurants in the evenings but that was fine for us as we were after a quiet week end. We would definitely stay at this hotel again,
May 10, 2013
Rated 4.0 out of 5.0 by SunshineonLeith Very nice hotel in a great central location
Enjoyed my stay at the Crowne Plaza, St James. Great for Westminster an all central attractions. My room was lovely, particularly the bathroom and shower. Had a great sleep, slight issue with vacuuming in room above (presume it was a conference room) at 4.30am but otherwise good.
My one gripe with Crowne Plaza in the UK is the charge for wireless internet. This really should change when budget chains can provide free wireless, surely 4 and 5 star hotels can do the same!
May 8, 2013
Rated 4.0 out of 5.0 by Kiki54 Best for your money
Nice overall hotel
May 7, 2013
Rated 4.0 out of 5.0 by bogorad Comfortable and exelent location.
everything is good or exelent.
Breakfast in bistro is overpriced and Wi-Five service should be much cheaper or, better, free.
April 25, 2013
Rated 4.0 out of 5.0 by bnoclub lovely hotel excellent service
very smart and up todate hotel, excellent facilities with very friendly staff.the dining and drinks area was very nice ,the rooms were clean and tidy with a comfortable bed .would recommend.
April 24, 2013
Rated 2.0 out of 5.0 by lordcave priority points
I stay at this hotel regularly and the last few stays i have not been credited my Priority Points.
Most of my stays are pre paid and in advance and still are eligible for points but many times i dont get them.
very frustrating as have to fill in online form to get them.
April 22, 2013
Rated 5.0 out of 5.0 by JPTV excellent refurbished rooms
having stopped in this hotel; many times we stopped in the recently refurbished rooms on the 4th floor. Excellent quality room and excellent value too. would not hesitate top recommend this hotel, all the staff are courteous and friendly
April 21, 2013
Rated 5.0 out of 5.0 by Adders Incredibly pleased
The staff provided us a great service. They upgraded us to an Executive room for no added cost, and then after a very...happy night out, Leo and his colleague, I believe Jack, helped me take my friend upstairs.
The rooms are incredibly clean and comfortable and one wouldn't think it would be so nice, considering how cheap it was.
Thank you!! I'll be back.
April 19, 2013
Rated 5.0 out of 5.0 by bostongal1973 Excellent location and accommodation
As I expanded on tripadvisor, this was a great trip with excellent accommodations!
April 17, 2013
Rated 5.0 out of 5.0 by bloomers WONDERFULL PEOPLE
Our stay was myself and my wifes first weekend away together alone since our first child was born 14 years ago, Our stay at this hotel made a special occasion even better with wonderfull attentive staff and a warm cosy feal which is unusual in a large hotel .
April 15, 2013
Rated 5.0 out of 5.0 by Janey8572 Wonderful hotel
I booked a surprise weekend stay at the Crowne Plaza for my husband's 40th birthday. The 1st room (202) we were given wasn't satisfactory as there was a rather loud humming from a vent/air conditioning unit outside. As this was such a special occasion it had to be perfect; I didn't want to be saying "the room was lovely BUT...". A quick visit to reception and we were relocated to the 3rd floor overlooking the courtyard and this one was perfect!
The hotel and the room were clean, well presented and all the staff were very friendly/helpful. We had a fantastic evening in the Hamptons bar (made our way through the cocktail menu listening to the pianist!) on Friday night. We ate there too on Saturday night before going to the theatre and the food was excellent too.
We will definitely stay again. Thank you Crowne Plaza, you didn't let me down!
April 15, 2013
Rated 5.0 out of 5.0 by PNJ1994 A memorable anniversary
We had stayed previously on a room only basis and this time booked for bed and breakfast and dinner at Quilon.
On arrival we were given an upgrade to a superior room which was very spacious and tastefully decorated with a super bathroom.
We enjoyed a relaxing drink in Hamptons bar and dined at Quilon.
We were looking forward to this as we enjoy Indian food, and this was easily the finest we had ever tasted. The scallops were delicious, as was the coconut chicken, and the fish dishes were so good it is easy to see why they are the speciality of the house.
We could not believe how reasonable the bill was for such a fine quality dining experience.
Breakfast was also good, but we were not advised it was a buffet on entering the restaurant, and from our table the buffet area was not visible, so it was a case of having to ask what the procedure was. Perhaps this could be improved upon.
The checkin and out was very efficient, and we thoroughly enjoyed our stay.
We fully intend to return and to sample the pleasures of Quilon again.
April 15, 2013
Rated 4.0 out of 5.0 by Henry31 Superb staff
Small interior room (typically European) but well above average lighting. Breakfast was excellent, Bistro 51 for dinner one night also. Greatest positive is the staff. 100% friendly, helpful, courteous, regardless of individual role.
April 14, 2013
Rated 4.0 out of 5.0 by Dcp01 Good location, well appointed reception, disappointing room
The price was very competitive but the room was small and in need of some TLC. Staff were excellent. Did not eat there.
April 11, 2013
Rated 5.0 out of 5.0 by Lela My stay at Crowne Plaza London
WE had a very nice weekend.
The hotel is really elegant and comfortable.
Nice location near the tube station and a few minutes walking to Westminster Cathedral and Parliament.
Storage for luggage the day of our departure.
Tea and coffee in the room.
We think is perfect for a weekend in london
April 11, 2013
Rated 5.0 out of 5.0 by luz2013 Excellent people, excellent hotel, felt like home away from home.
Thanks very much for everything for sure I will return to the hotel as soon as I can travel once again to London
April 8, 2013
Rated 4.0 out of 5.0 by BusyLizzie A Pleasant stay
Convenient location, excellent staff (very welcoming). Excellent food at breakfast in the Bistro. Beds and room very comfortable. Only drawback was the noise of water running during the night and at ten to five in the morning. The main compliant was when the concierge phoned our room for no reason at 12.10a.m and wakened us out of our night's sleep and we were unable to get back to sleep for several hours. When I answered the phone there was no-one there but the front desk were able to check and tell us that it had been the concierge but he hadn@even spoken when I answered the phone. When I brought this to the attention of the front desk they then put a do not disturb on the phone until we checked out. This incidient marred an otherwise enjoyable stay.
April 7, 2013
Rated 5.0 out of 5.0 amazing staying, comfortable bedrooms and excellent service
breakfast was excellent with wonderful food and drink.
staff very kind and helpful all time
April 7, 2013
Rated 5.0 out of 5.0 by MAGI GREAT LOCATION
Nice place, compfortable bed,
nice lobby, nigtht piano
April 7, 2013
Rated 5.0 out of 5.0 by Angel34 Special weekend .absolutely lovely
Beautiful residence,stayed in a 2 bedroom apartment which
had everything you could need for a weekend.very peaceful
And food was enjoyed by all especially breakfast,would
definitely recommend it for a special weekend.
April 6, 2013
Rated 3.0 out of 5.0 by Ailsa Easter Break
Chose this Hotel on location and it certainly delivered on that at reception arrival went well looking forward to seeing room. We were disappointed with the room what was the rumbling noise ?? Guess the lift shaft ran up and down our inside wall the external wall looked onto the noisy air conditioning hence the windows were frosted--no view. Whilst the room had everything you would expect and was basically clean the décor and carpets were tired and had the marks of a long history. The room was adequate for the rate paid and as long a we took turns to sit and walk around the bed it was manageable beware of room 155
April 5, 2013
Rated 5.0 out of 5.0 by cjomaz Great hotel and staff
We stayed in this hotel with my daughter over the easter weekend. Hotel lovely, clean and well presented. room was excellent and nice little touches like toiletries and a couple of complimentary chocolates. Staff were so helpful, friendly and smiley. Breakfast on the first morning was excellent, however on the 2nd morning we were ushered through to the conference rooms to deal with the overspill from the restaurant. This unfortuntely was not as pleasant as the main breakfast area and didn't offer the same choice of food. I'm surprised if this is the first time that the hotel has found itself in this situation. Also strange that the hotel boasts a number of restaurants but we were asked to eat in conference rooms. Anyway, I have already passed this feedback to the hotel and await their response. In the meantime, a great hotel, good value and a fab location. Will return.
April 5, 2013
Rated 5.0 out of 5.0 by JI2219 wonderful hotel
My husband and I arrived in London and checked into an American Express recommended fine hotel for 2 nights.We were upgraded to a Superior King room which to our surprise was totally disappointing. The room was dark, the layout odd, the rug tattered. The TV was so far from the bed we could just about see the screen. We were going to be in London for 4 additional nights and decided to look for another hotel. In our travels we came upon the Crowne Plaza St. James, remembered our travel agent mentioning it, so decided to stop in and check it out. The hotel exterior is under renovation but even so we liked the look and went in. The lobby is beautiful and inviting. The front desk staff professional and friendly. We booked a room, superior King which was at least half the cost than our previous hotel. When entering the room we were delighted! It was bright and clean and faced the courtyard which was beautiful. We loved the restaurants and the entire staff from housekeeping to the concierge. The bar area was so relaxing after a day of siteseeing for a glass of wine or cup of coffee or tea. The piano player was a bonus. Our needs or requests were immediately responded to. The location was perfect! Within walking distance to many attractions and shopping areas. We loved that we were able to walk and be at the palace within minutes and shopping and parks, the eye all with walks no longer than 45 minutes. We checked out at 4 am called to have our luggage picked up and had someone at our door within 5 minutes, checkout took no longer that 5 mins. Everything about this hotel was a pleasure and I let AE know that our stay at this hotel was far superior to their 5 star fine hotel recommendation. We will surely look for a Crowne Plaza or affiliate for our next vacation. Thank you to all the staff for a wonderful stay.
April 1, 2013
Rated 5.0 out of 5.0 by robin54 mr
everything first class. bed comfy.breakfast fantastic staff very helpful
March 31, 2013
Rated 4.0 out of 5.0 by Abby595 Excellent location
This hotel is very near several main tube stations as well as multiple attractions. Walking to most things was very easy, and the tube made the rest a breeze. We loved the heated towel bar in our room, the bathroom was very spacious and modern, and the room was comfortable and met our needs. Concierge was very helpful with information, making reservations for tea at Harrods, and calling a cab for the train station. Our room included breakfast, which offered many choices and we never had to wait for a table more than a few minutes for the two of us (the larger the group, likely a longer wait). Check out was simple as we had prepaid. We literally walked up to the counter, said our room number, they smiled and said "thank you" and we were off to Kings Cross! Lovely stay!
March 31, 2013
Rated 5.0 out of 5.0 by Gemt87 Amazing room bed super soft and comfy lovely bath
Room service was fantastic value two course for £31 room was lovely and welcoming bed very comfortable and bathroom lovely
March 31, 2013
Rated 3.0 out of 5.0 by TAFFY1 COULDN'T SLEEP
THE STAFF WERE LOVELY REALLY HELPFUL THE ROOM WAS FINE, BUT THE NOISE FROM WHAT I PRESUME WAS THE HEATING /AIR CONDITIONING ROOM WHICH I PRESUME OUR ROOM OVERLOOKED WAS QUITE LOUD ALL NIGHT ,BECAUSE IT WAS A SPECIAL PRICE AND IT WAS ONLY ONE NIGHT I COULDN'T BE BOTHERED TO COMPLAIN. THE HOTEL IS IN A VERY GOOD LOCATION AND IT WAS A BEAUTIFUL HOTEL WITH LOVELY STAFF AND I WOULD GLADLY STAY AGAIN IN A QUITE ROOM . WE WENT DOWN FOR BREAKFAST AT 7AM BUT THE COOKED BREAKFAST COULD HAVE BEEN HOTTER
March 31, 2013
Rated 4.0 out of 5.0 by beavis60 No recgnition as Platinum Elite Member
Nice property that I havs stayed at before but this time there was no one available for dedicated check in and absolutely no recognition of being a Platinum elite member. Tp boot, I have receievd none of my points due to a mishap on the hotel's part!
March 30, 2013
Rated 5.0 out of 5.0 by Annie01 Lovely stay
We had another lovely stay at this hotel. The room was spotless and the staff were helpful and extremely polite. The breakfast had everything on the menu that we could wish for and it was all cooked to perfection. It really made our special weekend something to remember, Thank you.
March 30, 2013
Rated 5.0 out of 5.0 by jessikacan2 Could not have picked a better hotel
I could not generate one mild complaint against this hotel if I tried. The booking was extremely easy, the staff was incredibly friendly and the location, location, location was perfect for my short layover. Thank you, Crowne Plaze. Thank you, London!
March 29, 2013