Rated 4.2 out of 5 by 344
Rated 3.0 out of 5.0 by Stuart91 Great Location but little things could make it much better
The location is amazing being two minutes walk from DLR / Air Line and with great views over the water. The hotel itself was generally good, but a few things let it down.
The initial impression of the hotel was really good with a nice outside bar / restaurant area and lobby. Due to the location of the health club, the ground floor did smell mostly of swimming pool though which was odd.
Check in was efficient, although without the usually slick Priority Club recognition.
We had a Junior Suite, which was a great size and of nice decor. However, the various stickers about window opening and shower operation were obviously for a different room type and didn't make sense here.
We stayed on a warm (but not roasting) late June weekend. The communal areas of the hotel were all uncomfortably hot and presumably not air conditioned at all. Our room did have air-conditioning, which was already turned town to 10 degrees when we arrived, but it was pretty much useless at cooling the room at all. We were also unable to open the balcony door as it was locked and required a key, which meant a very uncomfortable first nights sleep. We did report the air conditioning and locked balcony in the morning, but neither was fixed by our return late on the second night. The balcony door was however finely unlocked after contacting reception again which meant a much more comfortable second night. Perhaps the locked balcony was why the windows looked like they hadn't been cleaned for some time, which was a shame as it spoiled a great view of the Air Line and o2. The only other room niggle was that the bath taps were so slow that we gave up on having a bath after an hour of filling it and had a shower instead.
During our stay we had a full English / continental buffet breakfast which was great and used the gym and pool which were fine.
Overall, the hotel was good, but there were enough niggly problems that really shouldn't have been there for a reasonably new hotel and tainted the overall impression.
July 8, 2013
Rated 4.0 out of 5.0 by Bublefan21 Girls break!
Stayed here as we were attending a concert in the O2! It's a perfect location as you can just cross the road to get the Gondola cable cars! Hotel was lovely and service good. The only fault I had was the breakfast wasn't great! On the Monday morning the chef couldn't even fry eggs properly thats after we waited an age for him 2 come to hot plate & that's after being called by a waitress! Next morning was a different chef. Lots better but still could improve breakfast!
July 7, 2013
Rated 5.0 out of 5.0 by Cazz Great hotel - one bad point
Lovely hotel. Everything great apart from the pillows. They were rock hard and we had to fold towels to make a semblance of a pillow
July 7, 2013
Rated 4.0 out of 5.0 by Ali57 Concert Weekend
This is an ideal hotel if you are attending the O2 Area great Location and very close to public transport as well. Staff very helpful would certainly choose this Hotel again.
July 7, 2013
Rated 2.0 out of 5.0 by Mariag25 Weekend break
Reception staff efficient. Room lovely. Breakfast on Sunday very good. Dinner Sunday night ,poor service. Ordered special offer dinner. Told it should not have been advertised ten minutes later and not available at 6pm! Waited twenty minutes and two requests later for drinks. Breakfast on Monday awful. Everything dried up and inedible at 8.45. No choice of eggs as no chef on duty! .
July 6, 2013
Rated 1.0 out of 5.0 by JCK1234 Very disappointing stay
I had contacted the hotel to ask questions about the rooms available and after reading the web information decided to book 2 junior suites as the web said they had views over the docklands and as it was my birthday we decided to upgrade to these rooms. My sons room was lovely - great view over the river and I couldn't wait to be shown to my room - I soon found out why his curtains were open and mine closed. I had a lovely view of a block of apartments with people sat on their balcony looking straight into my room it was terrible. I was so disappointed and the manager seemed to think a bottle of wine would make it alright- I can assure you it didn't. They said they could move me the next day to a lower floor but I wanted to be by my family and had not booked last minute but had emailed the facts in good time. I found carpets in need of changing, the Internet wasn't free as suggested when we checked in, breakfast was ok but food in restaurant wasn't up to much - I think 32.00 is a lot to add for parking too when you pay so much to stay in the hotel - wont be back that's for sure
July 6, 2013
Rated 5.0 out of 5.0 by Mole Friendly helpful staff. Clean comfortable quiet room.
Everything met our expectations. Room was great, very clean and comfortable. Breakfast also lovely. Enjoyed using the health facilities which were also good. We had a river view room, and it was lovely watching the activity on the river.
July 6, 2013
Rated 3.0 out of 5.0 by Claire09 Paid too much for the room we had
I paid £50 extra for the executive suite but compared to our friends room who paid less than us they had the better room and better view.
July 5, 2013
Rated 2.0 out of 5.0 by Rzazzle Disappointing stay
1. Close to the convention centre
2. Very friendly staff
1. Issues with amenities
2. Limited free wifi (2 hours) and then exorbitant fees for extra. Many other hotels can provide fee wifi (we stayed at a number of hotels across the UK including one in central London and all the others provided this as a matter of course)
3. Strong chlorine smell in the lobby
Particular issues in our room:
1. Difficulties with the safe that took hours to sort out
2. Refrigerator did not work and eventually had to be replaced on day two
3. Air-conditioner did not work for the entire stay
July 2, 2013
Rated 5.0 out of 5.0 by ee1510 Crown Plaza Docklands
We were pleaseantly surprised how close to the O2 this hotel was, the front desk staff were helpful and knowledgeable. I am always amazed at how patient hotel staff are when guests complain, an experience at breakfast when another guests bacon was not cooked to his liking could have become a major incident but it was handled quickly and quietly by profressional staff. Overall a very pleasant stay.
June 28, 2013
Rated 5.0 out of 5.0 Excellent all round
We were staying one night having been to the theater and for a meal for our 39th wedding anniversary. We got there early and left the car in the car park to make our way to central London. Couldn't have been easier even with the Jubilee line part closed. Royal Victoria DLR so near. All of the staff made us very welcome the room and view of the river was lovely as was the tea and biscuits in the room. We were given a free drink in the bar where again staff made us very welcome and a special cocktail for my wife. When we returned to our room we were delighted to find a fresh fruit platter with caramelized sugar in the shape of a basket. A really nice touch. Next day we returned to central London, after the nice breakfast, for the Harrods sale again leaving the car. A really pleasant stay made even more special by the very kind and friendly staff. Thank you all at Crown Plaza we will definitely make this our hotel when visiting central London.
June 23, 2013
Rated 5.0 out of 5.0 by Carole58 Great service
My first visit to this property and it couldn't have been better. The staff were attentive and friendly and very helpful. The facilities were excellent and the location for the purpose of my visit perfect.
June 22, 2013
Rated 2.0 out of 5.0 They can do better here!
Have stayed at this hotel many times and generally service and rooms are excellent. This time check in was dire. We booked two rooms for three people. The receptionist chose to argue about this and suggested we had booked two rooms for three people in each room and asked to see the booking form. I did not have it with me so checked when I got home and she was wrong, three people staying in two sofa bed rooms as that was all that was available on the net when I booked. We were not offered the usual upgrade or priority platinum member upgrades. When we got to our rooms neither key worked. Generally the check in experience on this occasion was poor and had it not been for the fact that we were going out and in a hurry we would have complained.
They have won awards here in the past for good customer service and rightly so. Staff are usually friendly and helpful. This time they let themselves down badly.
June 22, 2013
Rated 1.0 out of 5.0 by jasec Very Disappointing Stay
Given the very high price of staying in this Crowne Plaza, the entire experience was distinctly unimpressive.
From the start nothing was quite as it should be. The front desk staff seemed to find the whole check in process a problem; the check in was very slow and confused.
The room was very standard for a Crowne Plaza - clean and tidy but given the price very unimpressive.
The food in the restaurant was adequate but not in any way exceptional; portions were small and overpriced.
Internet access in the hotel was very patchy (and overpriced); staff were not interested in trying to fix the problem all I was told was 'yes it's broken and we have no idea when it will be fixed'.
There was also no recognition whatever of the fact that I am a Platinum PC member.
There are much better hotels in London than this one.
June 16, 2013
Rated 1.0 out of 5.0 by Cliffyboy75 Expensive and poor quality
Very expensive poor room, drilling noises at 02; 00am and the staffs poor english made it very hard to communicate. I will not be staying here again
June 10, 2013
Rated 5.0 out of 5.0 by PatsyJazz Convenience for the O2
As it was a solo trip to London for the first time I wanted a hotel near to the O2. The hotel was in an excellent location for the Docklands Light Railway (3 minute walk)and as I had mobility issues it was perfect for travel from the centre of London. The venue can be easily accessed via the Emirates cable car just across the road. The area felt safe for a lone traveller.
The staff were exceptionally courteous and an added bonus was finding that I had a room upgrade due to membership of the Priority club which I had actually forgotten about.
The room was well appointed and spacious with the most gloriously comfortable bed. I have stayed in hotels where there is a handrail at the bath to enable getting into the shower and I would love to see that as standard in every hotel.(just a tiny gripe) The swimming pool was accessible and I was invited to use the disabled changing room as I couldn't use the stairs to the changing area.
Breakfast was very filling and is served with mugs of coffee which I enjoyed immensely.
The covered outside area with heating was a welcome addition.(one area for non smokers too) All in all a safe,comfortable stay in a much quieter area that the centre of the city. To be recommended.
June 8, 2013
Rated 3.0 out of 5.0 by Gill47 Good service but...
Great room and very friendly helpful staff but given wrong information by receptionist about visit to 02 to see Barbra Streisand. We went via cable car and it was our first visit to the 02 so really exciting. The receptionist told us we would not be allowed camera or even phone in arena. Advised to leave it at hotel as queues to retrieve phones after Performace would be immense. This was not true, although photography not permitted all cameras and phones allowed in. So no cable car or 02 photos for us!
June 7, 2013
Rated 2.0 out of 5.0 by kay180 Bed was comfortable but not oozing with special care
Bed was very comfortable, views from the corner Suite were fabulous but I was expecting a lot more 'extras' in terms of service from this hotel (given the reputation of the Crowne Plaza brand) but the service didn't really reach the dizzy heights that I expected. I stayed in an Executive Suite and the biggest let down was PLASTIC glasses in the bathroom - thought those were reserved for hotels at the lower end of the market.
However, I would still recommend.
June 3, 2013
Rated 4.0 out of 5.0 by jasskane Staff wonderful, Great Position.
First time staying in the Docklands, I am a Platinum Ambassador Member so I know a thing or two about the chain. In chronology.
Parking your car was easy , hotel has its own car park. Entering reception is a minus, it smells of Chlorine (minus) from the pool and health Spa ( bonus). Welcoming smile and greeting from check in staff, room ready, keys prepared, easy check in. Up to the room via lift, executive King room, glorified Holiday Express style, good view over River Thames. Room clean, bed comfortable, window opens slightly. Expected a better standard of room. No club lounge in Hotel. Had drinks at the bar and light snack. Staff lovely, helpful, fun
And gracious., If you like a cigar you can sit outside under heat lamps shielded by glass from the breeze under heat lamps.The hotel is in great position for 02 and all things in general. The hotel is small but has a nice ambience like a boutique style hotel. Good nights sleep. Breakfast was okay, no imagination here but was happy. In general would return if in docklands, would recommend.
It's not perfect but it is a happy hotel and they will make you feel welcome and want you to be comfortable. I like this Hotel.
May 27, 2013
Rated 1.0 out of 5.0 Disappointed
Extremely unorganised and unhelpful staff, we were told the reason the staff ignored us was because they were busy! Unlikely we would recommend this hotel. The only decent person was the duty manager who helped us as we left. I am surprised that with the amount of errors we have not heard from the general manager! Money back is all well and good but you can't get back what should have been a relaxing weekend!!!!
May 27, 2013
Rated 5.0 out of 5.0 by Chrijack Great experience
Comfortable bed and room.
Overall experience was fantastic.
May 26, 2013
Rated 2.0 out of 5.0 by clarabelle1 The service needs improvements
After checking in we received a room with no safe. This was odd being that I am an International traveler from the US and a priority club member. They proceeded to tell me that I could keep my cash and passport downstairs!? Maybe it's just me but, I have traveled all over the world and I have never been told to come downstairs and put my money and passport in some random safe!! The concierge gentlemen were the most accommodating more so than anyone else at this hotel. I was upgraded with the help of the concierge guy only because I had to call downstairs after being placed in a room that had work going next door very loud. Overall, I really don't see the need to be a priority club member. I see no additional benefits- the room prices are not much lower from regular prices and the room that you receive as a member is usually very basic.
May 20, 2013
Rated 3.0 out of 5.0 by GracePH Helpful staff
Checking and out a breeze. Staff helpful and accommodating. Room service average. £5 tray charge excessive.
May 19, 2013
Rated 4.0 out of 5.0 by Kryzys Good hotel
Liked this hotel - Staff very friendly, food - good, room - comfy.
Very slow Wi-fi (or you have to pay) is the biggest disadvantage
May 15, 2013
Rated 5.0 out of 5.0 by JulieDut High quality at a very reasonable price
Very good waterside room with top quality facilities and helpful, friendly staff. I cannot fault the hotel and would certainly stay again if returning to Docklands area.
May 10, 2013
Rated 3.0 out of 5.0 by lou1978 ok if you dont eat!
i stayed for a long weekend for my birthday weekend and my partner running the marathon.
the hotel wasnt busy, ad i used the leisure facitlities, which were as expected from a hotel.
the room key regularly stopped working, which resulted in several trips up and down in the lift to sort out, which isnt what you want when you have just come in from a long day out! (this happened each time we went out)
the resteraunt was so slow! the night before the marathon, and as such an important meal for my partner., we waited 3 hours for food from presenting to resteraunt staff. at no point were we told there would be such a long wait, if we were we would have ate elsewhere.
there were three tables occupied in the resteraunt so still dont understand why there wass such a delay. staff stried there best to placate us and chat while we were waiting, but still totally unacceptable and will not use for marathon next year
May 3, 2013
Rated 4.0 out of 5.0 by Sue2908 Helpful despite being busy
We stayed the weekend of the London Marathon with my teenage daughter. On arrival the check in was busy but the staff were pleasant and polite. The room was comfortable and clean. Breakfast was good and again the staff were polite and helpful. Car park on site and we were able to leave the car on site even though we had checked out. All in all a pleasant stay and would definitely stay again and recommend.
The leisure pool was a welcome relief after a day in the capital and despite the hotel being busy was almost empty
April 28, 2013
Rated 4.0 out of 5.0 by ladyG room nice and quiet
everything was nice and lovely, enjoyed the whole weekend and everything worked out prefect no problem.
April 26, 2013
Rated 5.0 out of 5.0 by Smart1 Friendly and helpful staff.
Great hotel in a super location. The service is outstanding and the staff friendly and helpful.
April 20, 2013
Rated 5.0 out of 5.0 by RogerL I like this place!
Stay here about once a fortnight as it is close to Canary Wharf - there is a Shuttle service both in the morning and evenings which cuts down on taxi fares.
Rooms are clean, bathrooms are good and breakfast has both a good choice and good quality on offer.
One thing to note is the staff are about the best hotel team I have come across - very friendly and very approachable - well done to the Management Team!
April 17, 2013