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Rated 4.2 out of 5 by 352 reviewers.
Rated 4.0 out of 5.0 by No Pool Nice hotel with friendly staff Booked because it had a swimming pool-we arrived Friday but had gone out of service theThursday-kept promising to fix the next day but was still down the Sunday we left. Don't think they rushed to get it fixed. Strangely enough one ot the reviews I checked before booking said they they were disappointed as the pool was out of action. Did not see it but could smell it so think it does exist. Was hottest weekend of the year as well! July 25, 2014
Rated 4.0 out of 5.0 by Fantastic breakfast staff The staff at breakfast were exceptional and made the stay for us. July 24, 2014
Rated 5.0 out of 5.0 by comfortable room Was a bit disappointed that the pool was closed while we were there but otherwise no complaints July 23, 2014
Rated 3.0 out of 5.0 by Good Location - Breakfast Poor The hotel is in a great location for O2, docklands and excel etc, but the breakfast was very poor. Breakfast room unclean, poor service. But still recommend because of the location. July 23, 2014
Rated 3.0 out of 5.0 by Handy for the dome We recently went to one of the Python shows at the O2 and stayed overnight at the Crown Plaza hotel. Location is good with only a short walk to the cable car and a DLR stop. On arrival, we were upgraded to a room with "river view" which was pleasant enough although the facilities were average. I would mark it down because the TV channels didn't include BBC3 and 4, and there wasn't a safe in the room. Overall, it was a nice enough place to stay but not outstanding. Sadly, the swimming pool wasn't working whilst we were there so could not comment on this facility. July 22, 2014
Rated 4.0 out of 5.0 by Gut gelegenbes Hotel für LDN Canary WHarf und guter Service Gute Lage, freundlicher Service, schnelle Anbindung nach Canary Wharf und LDN City via DLR in 200m Entfernung July 20, 2014
Rated 4.0 out of 5.0 by Hotel stay Lovely room and great view. The bar was a little on the expensive side but the Meantime beers were good.. July 18, 2014
Rated 3.0 out of 5.0 by No What we Expected The Hotel is basic and not 4 Star. Premier Inn with a Pool. Access to O2 is not good despite the proximity. July 17, 2014
Rated 5.0 out of 5.0 by surprise birthday cake in room, lovely added touch booked as a surprise for my partner the hotel reception upgraded our room and put a lovely fresh cream chocolate cake in the room on our arrival. we had booked a climb at the dome the following morning and ate a reasonably good breakfast before our climb. parking was easy at the hotel and we would definitely stay here again if going to the dome for any concerts. July 17, 2014
Rated 5.0 out of 5.0 by Great location A great location for a night at the O2. Great room on the 6th floor with views over London. Lovely bed and a great room. Breakfast was excellent and the lady who welcomed us and showed us to our table was so friendly and a real asset to the hotel. July 16, 2014
Rated 5.0 out of 5.0 by First time at this hotel This is the first time that we have stayed at the crowne plaza Docklands and having stayed at several hotels over the years for longer and short stays were really impressed with this hotel. Only difficulty we experienced was initially trying to find hotel but too be honest was quite straight forward. Plenty of parking at back of hotel in secure parking area. Front desk staff were extremely professional, polite and very helpful despite being very busy. Room was extremely comfortable and clean, very comfy bed. We were staying as attending concert at 02 and would definitely stay again. Have now found out that there is a crowne plaza in Birmingham and going to concert in Dec but have already booked with another hotel chain but really wish we had booked with crowne plaza group. Never mind next time round. July 16, 2014
Rated 2.0 out of 5.0 by Don't ever use the possible upgrade option I used Reward points for a 1 night stay recently as flying out of London City Airport. My wife checked in, they said they had an optional upgrade available (for 50 pounds) so we took it. But when she went up to the floor, construction people were emptying the 2nd floor rooms and sent her back downstairs as the whole floor was under construction. Talk about an upgrade!! When she went back to the front desk they gave her a disabled room on the 5th floor, which was a standard room - so no biggie as we were only staying for one night. However, when we went to check out the next day, they still wanted to charge us the 50 pounds!! I told them we weren't in a suite and the guy checking us out agreed but still asked another employee who said that a standard room was an upgrade?? I then had to find my email showing that they were wrong, so they reluctantly refunded my 50 pounds. Flash forward a week, I just checked my credit card statement and there was another charge on there. It was only for 6.50 but seeing as we hadn't had any extras its the principle of being charged for something we didn't have! I just called them and it's a mini bar charge. ..I could be wrong, but Im pretty sure there wasn't even a mini bar in the room!! I never saw one. For someone who travels a lot with work in many hotels this was not the best experience at all and I would advise people to avoid this hotel!! July 15, 2014
Rated 4.0 out of 5.0 by Front Desk Clerk, Conciege, Breakfast and Grill & Bar staffs Very Professional staffs and great service. Always willing to assist in every possible way. July 14, 2014
Rated 5.0 out of 5.0 by My stay Excellent stay with attentive staff and clean rooms. I will use again if in this area. July 14, 2014
Rated 4.0 out of 5.0 by Docklands Fair and priced well, but no shuttle. The meal deal was good and came quickly. Front desk were helpful but busy. July 13, 2014
Rated 4.0 out of 5.0 by Helpful staff, Clean rooms, lovely food, comfortable bed Enjoyed my one night stay only downfall was to far from the westend we do not know london very well so tubes a bit of a nightmare. I would stay there again but not if I was going to a show it was a westend package deal July 10, 2014
Rated 4.0 out of 5.0 by Nice stay, comfortable bed, little rough around the edges Was upgraded due to IHG membership to a junior suite. Glad I didn't pay the extra. Carpet badly fitted and a few cleanliness details in the bathroom which needed attention. Other than that, pleasant stay considering we were visiting the O2 which you can see from your room. Lovely view! July 10, 2014
Rated 5.0 out of 5.0 by Fntastic stay My wife really loved our stay at the Crown Plaza Hotel. The room was amazing, because the staff upgraded us, because of my wife's Birthday! Really tasty breakfast, plus my wife was presented a Birthday cake, card and balloon! In addition of all of that, the views from our room were superb. We want to return as soon as we can afford it. Thank you so much to all of the staff! Brilliant. July 9, 2014
Rated 4.0 out of 5.0 by Great service and excelent location If attending an event at the Excel or the Cristal, and using the City airport, this is a great option and I was very happy with the service. Their Guest Relations Manager Head Concierge and all their staff were very helpful at all times. I also found a good route for a 30-minute runs around the small lake near the hotel and they have an indoor small swimming pool. July 8, 2014
Rated 3.0 out of 5.0 by Good but no iron or hairdryer in the room A good room, bed ok sofa bed iron or hairdryer in the room and had to ring housekeeping, waited 15 minutes for them to bring it up.... room view was the carpark which was a shame as I booked a Queen suite! July 8, 2014
Rated 3.0 out of 5.0 by Poor Check In 1 Night Business trip, which I was expecting to earn my IHG Reward Points. Gave details at reception and was ensured they had been added to the account. 2 weeks later, still waiting. Poor. July 7, 2014
Rated 5.0 out of 5.0 by Luxurious room and great customer service Recently stayed here overnight before a conference at the Excel. It was such a pleasant and comfortable stay. The room and bathroom were in pristine condition and the bed was comfortable. The reception staff were very helpful with any queries my guests and I had, and they ensured our stay was comfortable. The housekeeping staff were great too and provided us with extra towels as there were 3 of us. Hotel is literally walking distance to the Excel centre, which was a bonus. Highly recommend. July 7, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel with amazing Customer Service I would just like to thank everyone at this hotel for making my mother feel so welcome and special. I booked the Crowne Plaza London, as a Birthday Surprise, as my mother was attending a special event locally at the O2 Arena.This was always one of her lifetime dreams, to actually see the Eagles in concert. From the moment that she arrived, she was treated as first class always. Upon arrival, she was given personal Birthday wishes at reception - then later when she got back to her room after the event, a special surprise gift of luxury gourmet cakes and sweets in her room. The Breakfast was described as fantastic, and well cooked with a huge selection of all types. All Staff were amazing for the entire stay. I would definitely recommend the Crowne Plaza for all who are considering. Totally outstanding service. Recommended July 5, 2014
Rated 4.0 out of 5.0 by Good nights sleep and friendly staff Stay was very pleasant although a short trip for business. Had a very good nights sleep. Didn't have time to use the Spa and other facilities which looked good and were at no additional charge. Would stay again if visiting locally for business. July 5, 2014
Rated 3.0 out of 5.0 by Poor experience on checking in Poor experience on checking in, room and bed clean and comfortable. I would not stay again. July 4, 2014
Rated 4.0 out of 5.0 by Great night sleep and Great Spa weekend Romantic Spa get away in the middle of the City. Bed was supremely comfortable best night sleep I have had in a while. Rooms are modern and spacious. I recommend trying the Spa and booking a treatment, would definately stay again. July 3, 2014
Rated 5.0 out of 5.0 by Great location and good value for money overall The hotel was easily accessible via the Docklands Light Railway and handy for my meetings in the city next day. The staff were friendly and helpful. My room had a great view across the Docklands area and the 02 Arena. The bed was very comfortable and I had a great night's sleep. I had dinner and breakfast in the hotel restaurant - good dinner menu choices and an excellent breakfast buffet selection. I hope to return for a leisure visit next time I am in London. July 3, 2014
Rated 5.0 out of 5.0 by Great spaceable room excellent comfortable bed Would defiantly stay at this hotel again when visiting London . Breakfast was really good plenty of choices ,the staff was really helpful and very pleasant . July 3, 2014
Rated 5.0 out of 5.0 by Outstanding service great stay in a fantastic hotel! I was at Crowne plaza Docklands with my family for 3 nights and we were upgraded to an executive suite OMG the room was so beautiful and so comfortable! I am so grateful! Many thanks to the reception team! The staff were very friendly especially Chucks,Nobet and Richard my main man . Breakfast was excellent. They made me feel very welcome! I will strongly recommend it to my friends!!I will definitely come back again . I was very happy and I think it is the best hotel in London . July 2, 2014
Rated 5.0 out of 5.0 by Great value for money 5 * hotel for a 3* price tag. Will definitely be making a return visit. July 2, 2014
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