Rated 4.0 out of 5 by 174
Rated 2.0 out of 5.0 by janiceham57 not a four star
most disappointed in the way we were dealt with after the break down in the hot water system, no notification, sent on a wild goose chase to the leisure club told they had hot water and when we asked if we could check out at one oclock as the water was supposed to be fixed by then we were told quite rudely NO. my wife and I had a very important meeting that day and were very embarrassed at having to attend without having a shower or at least hot water to wash in, I accept the fact that these things happen but the way we were treated was with the utmost arrogance, not acceptable, and very uncommon in any other crowne plazas we have had the pleasure of staying in
December 18, 2013
Rated 1.0 out of 5.0 by srd1 Bad experience
I stay in hotels around 100+ nights a year. This is one of the poorest in recent memory.
As a platinum member I was not acknowledged or provided any amenities during the stay.
The aircon in the room could not be turned off.
EVERYONE has access to broadband for free. As a result, it is poor to the point of being unusable. Very little point in offering it as a freebie.
Food choice - as a vegetarian - one of the poorest I have seen in the UK. Nice that the room menu also has turkey sandwich as vegetarian.
December 16, 2013
Rated 5.0 out of 5.0 by fsofficer2003 Incredibly friendly staff, no storage
This hotel exceeded our expectations. It was a super location for the Excel Center. The staff could not have been more friendly - which really made our trip. The pool wasn't working, but they did everything they could to make up for it. The only down side was the lack of drawers and storage space, and the "lipton" tea bags. We really thought in London we'd get better tea. But the location, staff, and hotel made us say we'd definitely come back again.
December 13, 2013