Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

- Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 403 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

water stained carpets


November 19, 2014


not the best of the bunch !! water stained carpet and other stains on the head board on the bed.. map of the Philippines ?? not the best have called to talk to manger as well of emailed goy yold he would call me back still waiting !! was asked why I didt say anything when I was there I really didt want to be explaining to the young lady on reception about the issues we had in front of people any way still waiting !! sp area filthy mould on the walls and the ceiling giant patches, run down !!!

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Excellent service


November 17, 2014


I very much enjoyed my stay here. Checking in and out was very easy and hassle free, and the staff were extremely attentive. The room was very comfortable and I had an excellent nights' sleep; it felt clean and luxurious. I would definitely recommend this hotel.

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Average Intercon


November 14, 2014

This hotel's team has a lot of attitude. Most of time you will hear a firm "no" for many things. When we checkin, we pre booked from previous night. First we were told rooms are not available as we didn't advise on our arrival times. After confronting the front desk team we were provided rooms. Duty manager was very defensive and kept on blaming us for not providing arrival details. Instead of suggesting what can be done, she just was adamant not to agree with us. Eventually when we asked for refund for the night we have paid, she had the audacity to say even that is not possible. Sometimes during their servicing, there can be inconsistency of missing amenities. Mattresses are too soft to sleep on. As a result gave me a back pain. Breakfast room is actually a faulty room. Tables don't have salt and pepper and you have to get from other table. Cutlery are never replaced. You can sit with dirty plates. There are so many servers and staff will pass by your table but never clear them or pay attention to. Gym has equipment with rust all over and some are hard to use. Treadmills have screws coming off. I asked for ironing of my suits and was told that there are no facilities available instead I must go to a neighbouring laundry who will happily do the same. In today's world any business hotel offers this service. TV channels are hard to access and have to go through layers of selection. This is definitely not an Intercon hotel which I am used to. Water pressure in shower is a dismal.

Positive - Hotel is ideally located next to EXCEL with 5 minutes.Rooms are spacious with all relevant amenities. It has a nice writing desk.

Posted byHotelStaff
November 17, 2014
Dear Guest, I would like to thank you for taking the time to write a review of your most recent stay at Crowne Plaza Docklands. I would like to further thank you for bringing to our attention your arrival experience which I understand was very frustrating for you. Kindly note that rooms are checked in when guests arrive unless notified that you would like us to check in a night before for a very early arrival the next day. I understand that this can be frustrating as when you arrived you had to wait to be roomed. I have taken all your comments on board and indeed will be handed over to the team as we always look to improving our service. I am glad on the other hand that you found the room facilities convenient and the room spacious. I wish that you will give us another opportunity to gain your trust in our property and brand. I look forward to welcoming you back very soon. Regards, Mari Irazusta Assistant Front Office Manager
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November 13, 2014


Great location for O2 and Central London

A hairdryer in the bathroom would be a distinct advantage to any female visitors to the hotel.

Not too sure what the strange smell was in reception on arrival.

Posted byHotelStaff
November 17, 2014
Dear Buck1955, I would like to first of all thank you for taking the time to review your stay at Crowne Plaza Docklands. I have noted your recommendation for the location of the hairdryer and this will be discussed with the senior management. In regards to the smell, I apologise if it was anything less than pleasant. I hope this will not deter you from coming back to Crowne Plaza Docklands in the near future to have the opportunity to look after you once more. Regards, Mari Irazusta Assistant Front Office Manager
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