Rated 4.0 out of 5 by 172
Rated 5.0 out of 5.0 by fsofficer2003 Incredibly friendly staff, no storage
This hotel exceeded our expectations. It was a super location for the Excel Center. The staff could not have been more friendly - which really made our trip. The pool wasn't working, but they did everything they could to make up for it. The only down side was the lack of drawers and storage space, and the "lipton" tea bags. We really thought in London we'd get better tea. But the location, staff, and hotel made us say we'd definitely come back again.
December 13, 2013
Rated 5.0 out of 5.0 by Bob64 very good
Located close to the DLR which got us to the places we needed to get to during the weekend in less than half an hour, but costing far less than the West End hotels, we thought this hotel offered excellent value for money. The staff were the most enthusiastic group we have encountered for a long time, if only other places offered such staff!!
Two slight downers, from the web site we did not realise that the health club included a pool, but it does, and I have had to apply for my IHG points, they have not been automatically credited.
The service in the restaurant was of a high standard and the food was excellent, even though on the Saturday night there were three separate groups, of varying sizes, competing for attention as well as a few visitors like us.
A comfortable place to go for a walk after dinner with clean air and, apart from the occasional aeroplane, little noise.
We will be back
December 12, 2013
Rated 3.0 out of 5.0 by Butsy Basic room and basic overall experience.
Room was only standard of 2-3 star hotel. Carpet dirty. Bathroom not cleaned properly-inches of dust on ledges. No hot water on Sun due to boiler breakdown. All rooms should have been informed by phone or note under door. No apology given when we were checking out. Drinks extremely expensive in bar.
December 11, 2013