Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

- Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 566 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great night of sleep


27 May 2015


Great hotel with lovely quiet rooms and plenty of great add ons. Breakfast could be of better quality.

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spotless bedroom


26 May 2015


first impression when i first walked in to my room was that i picked the right hotel.big beds,great tea and coffee station,big tv and big bathroom

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Wedding Anniversay Break


26 May 2015


Myself and my wife managed to arrange a night away without the children, for the first time in a long while and to celebrate our wedding anniversary.

I notified reception of this prior to check in, and they arrange for champagne, and canapés as a treat which started the day/night perfectly.

Being able to use the facilities without children was lovely, and staff was very attentive and willing to help on any point.

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Overpriced, Noisey and cold


22 May 2015

Very Expensive (I would say how much but I am not allowed to write that based on the 'rules' Crowne Plaza make when allowing anyone to write a review. )

Very noisy, based on the trains, planes, boats and nightlife.

Cold. The heating in the room did not work and the house-keeping staff insisted on airing the room. So upon my return from the exhibition centre down the road... the room was cold.

WiFi was a joke. I used a Broadband speed test website to report 0Mb download speed when using the free "high speed" internet in my room and 0.9Mb upload speed. (Have a screen capture should you which to have a laugh at it. )

Would I recommend this hotel. NO. For the amount I paid I should have taken a 10 day holiday in the Sun for the cost of the 2 night stay I had to pay for this miserable time in London.

Posted by HotelStaff
25 May 2015
Dear Nick-James, First of all, I would like to thank you for choosing to stay at the Crowne Plaza London Docklands. I greatly appreciate you taking the time to write a review about your recent stay. Our prime focus is to fully acknowledge every guest of ours and make sure they receive the high level of customer service they deserve. I can appreciate how disappointed you must have felt with the speed of the complementary internet, I can assure you that we are working to improve the connection. I can also assured you that this is not our usually customer services and whilst we always endeavor to provide efficient, safe and quality services to our guests, we are much disappointed to learn that our service fell short of your expectations on this occasion. Once again, our sincere apologies for any disappointment caused and I truly hope that this one off experience will not deter you from visiting us again in the future as I am sure you will find the service to be much improved. Kind regards, Michelle Ramirez Guest Services Manager
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