Rated 4.0 out of 5 by 168
Rated 2.0 out of 5.0 by ZoeD No facilities and room service shocking
We specifically booked this hotel for it's spa. We only found out that the spa and pool were out of commission when we turned up there in our robes.
It's a very expensive place to stay, and we would have stayed somewhere much cheaper if we didn't want to use such facilities. No attempt was made to contact me before our stay and we were not told upon check in. They claimed they did not have my email address, however I have been emailed about the booking both before and after my stay.
Room service took over an hour and was inedible.
I complained to the manager and we did receive our room service for free (which is only fair as we couldn't eat it) however this still does not recompense for a 2 night stay with 2 rooms that we basically could have done in a travel lodge and saved ourselves a small fortune as this hotel had about the same facilities at that time.
No offer of recompense was made for future stays.
December 10, 2013
Rated 5.0 out of 5.0 by lizb66 One night stay for the O2
Great welcome by reception and very helpful leaving 2nd key on the desk for my husband who was arriving later.
Reception caught on we were going to the O2 and gave advise regarding the cable car across and how to get back to the hotel later that evening which was much appreciated.
Following the concert we were back at the hotel in less than 20mintues - perfect with only a very short walk from the DLR to the hotel.
Breakfast was very good, lots of choice and staff very attentive and friendly.
Lovely hotel and when arrived in the dark didn't appreciate what was in the surrounding area but the next morning we had a walk around and saw a wide range of different cafes and restaurants nearby.
If at the O2 again and can afford it would definitely stay here again.
December 7, 2013
Rated 3.0 out of 5.0 by Q8Musty Great location but expect some noise.
We chose this hotel because we wanted something a bit more special than the usual Holiday Inn/Travel Lodge experience and were prepared to pay extra for it. We were going to the O2 so the location was great - really handy for the DLR and only 2 stops. The room was nice (fantastic view of the Thames, Emirates Air Line and 02) although the in-room safe didn't work and the breakfast was great (really good selection and helpful staff). The only problem was the noise. I think we were unlucky with our room allocation because it was directly above the function room. The noise from the disco was ridiculously high - there was no way anyone could sleep through it. We rang reception and were assured it would stop at mid-night. At 12.20 we rang again, to be told they had extended the party until 1am. They asked if we wanted to move to a different room but having been in bed since 10.30pm following a long-haul flight, this was not what we considered an acceptable solution. I'm sure if we had stayed in a room on a higher floor or at the opposite end of the hotel, our stay would have been much more enjoyable. Unfortunately, the noise spoiled what should have been a relaxing and comfortable stay.
December 5, 2013