Rated 4.5 out of 5 by 739
Rated 1.0 out of 5.0 by IHG Asian member Much worse than other Crowne Plaza I stayed in
Great location - however not up to Crowne Plaza 4-star / IHG standards I expected:
1. I booked thru IHG official website with my usual IHG no. and corporate code, received usual welcome email, but the check-in staff said she couldn't find any IHG no. or corp code in my booking (?)
2. Layout of room 530 was just ridiculous - I was simply expecting a very standard 3-4 star room but 530 disappointed me a lot. Asked for a room change and got it arranged (thx), got a much more sensible standard room on 6th floor, but why would you put me in 530 when there were other vacant rooms? Even your staff agreed that room layout was... a flaw.
3. Went for dinner at Unami at like 9pm - asked to wait for 2 mins to arrange a table but turned out we sat there for 15 mins when more than half of the tables were empty. Turned out the staff actually forgot about us waiting there.
4. Would you consider putting the toilet flush button at a more sensible spot?
May 1, 2015
Rated 5.0 out of 5.0 by Edward Elgar Another grea stay
We always try to use this hotel, it is very comfortable, has easy access from the underground, within walking distance of the museums and Albert Hall and the staff are very friendly.
April 29, 2015
Rated 4.0 out of 5.0 by BigBluerr Nice hotel - just turn the heating down!
OK - Crowne Plaza is my favourite brand within the IHG group as I tend to stay in them more than anything else.
This hotel fits well within what you would expect.
I really was impressed by the staff - extra attentive. For London I was shocked.
Room service and quality of food was great, my only gripe is that my suite had two stories, the top floor being the sleeping area and bathroom. However as it is open plan all the heat from the room collects in the sleeping area and makes it so so hot. I did not sleep at all.
A design fault not the hotel staffs fault. Now I did try and leave the aircon on upstairs but it was very noisy at night as it was in full cooling mode, not to mention it dried out the atmosphere and thus kept you awake with dry mouth!
Apart from this I would certainly go back.
They need to offer valet parking by using their sister hotel over the road!
April 24, 2015