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Rated 4.1 out of 5 by 457 reviewers.
Rated 5.0 out of 5.0 by Chose for convenience, will return for the comfort This hotel was chosen for the last night of a week long trip to the Los Angeles area. With an early flight the following morning, being close to the airport was the main reason for selection. A free hotel shuttle service picking up at the rental car return lot made it very easy to make a quick getaway in the morning. When I arrived, the planes overhead were very loud outside and I was worried whether the noise would be a problem for a good night's sleep. The check-in was fast and friendly. The room was very large, clean and quiet. The airplanes could be heard but not loud enough to be a problem. The bed was very confortable with a good selection of pillows to suit your preferences. The bill arrived under the door overnight. Check out was as simple as a phone call. And the free airport shuttle had me at the terminal 15 minutes later. My next trip to LA will incude more than just a last night stay at this Crowne Plaza! February 8, 2013
Rated 4.0 out of 5.0 by Missing hair dryer The hair dryer was missing from the room. Couldn't get anyone to answer the phone at housekeeping or main desk. Had to go down to the main desk to ask to get a hair dryer. Everything else was fine. February 6, 2013
Rated 5.0 out of 5.0 by Staff is Exquisite! Many people may consider hotels based on price, location, brand name, and amenities. Those are all valid and important. However, when you are in a hotel for several days (especially), one thing that truly stands out is the staff. Aside from the great location next to LAX, the free airport shuttle, and comfortable rooms, the staff are like family. They welcome you, smile at you, and do what they can to make your day a little happier. That means a lot! February 6, 2013
Rated 3.0 out of 5.0 by This is the 21st Century. Overall the experience was tolerable. The restaurant was OK. The bar was unacceptable -- When I showed up to cash in my complimentary drink ticket...there was no one there. Behind the bar counter. I hung around for a few minutes in the hope someone would show up to honor the drink ticket...no one did. But when it came to connecting to the Internet, that's when I got ticked off. A fifteen dollar charge for 24-hours of Internet use? During this trip I had already stayed at three other hotels -- none of which charged for Internet service. Regardless of customer status. So, as far as FREE Internet goes, Crowne Plaza is stuck in the last century. And I want to stay in a hotel that's in touch with reality. P.S. After being passed from one person to another, when I complained about this lack of FREE service, I finally got to speak with the manager who (reluctantly, as it seemed to me) decided to waive the Internet charge. February 3, 2013
Rated 5.0 out of 5.0 great room and bed good job on the remodeling. Love jazz night. You should expand and add a blues night. You are my hotel when I travel to LA February 1, 2013
Rated 5.0 out of 5.0 by Great Experience This was a great experience. This is the first time that I used any Rewards to obtain a room and was pleasantly surprised. It was everything I expected from Crowne Plaza and so much MORE!!. I would choose this hotel again if I am in the area. January 30, 2013
Rated 5.0 out of 5.0 by jet lag relief I just came into LA after a trip overseas and needed to get horizontal. The concierge room was mostly quiet and very comfortable ( a little jet noise in the background). I was able to get something to eat, a nice glass of wine, a little aroma therapy via spray and a lotion which was provided and I had a restful night before I had to return to the airport. My only negative is that I was craving a coke cola at 2 a.m., padded down to the machine in my pajamas only to discover it only took credit cards. January 29, 2013
Rated 5.0 out of 5.0 by Great all around My expectations were totally exceeded! I loved the spa ameninties in the room. especially the creams and spray left by the bed. I was exhausted from traveling, and this was a really nice touch! I would recommend this property to anyone. January 28, 2013
Rated 4.0 out of 5.0 by Priority Floor Club Lounge Why close this on weekends and give breeakfast vouchers? the purpose is so business people have a place to go that is quick and quiet. Makes no sense to charge for the club floor and then close the club. January 28, 2013
Rated 5.0 out of 5.0 by Great experience We were treated extremely well and totally enjoyed our short stay! January 27, 2013
Rated 5.0 out of 5.0 by Great location Excellent hotel My family and I enjoyed this hotel a great deal. The room was exceedingly comfortable and fully renovated. The food at the restaurant and room service was excellent. The service was also great, the hotel staff was super friendly. During our visit my son had to see a doctor and we found out that adjacent to the hotel, in an office building, is a 24Hr clinic. Best of all about this hotel was the panoramic view of two of LAX's runways from our hotel room window. I am a plane buff and had the time of my life watching planes land and take off. The noise was really not bad. January 26, 2013
Rated 5.0 out of 5.0 by Newly remodeled My sister and I really enjoyed our recent stay at Crowne Plaza/ LAX. The rooms are remodeled and very nice. We loved the new rest and relax lotion and spray they provide in the room. Inquire about the trolley that takes you to the ocean. We did and loved it. January 24, 2013
Rated 3.0 out of 5.0 by Missing Details I have been staying at this property regularly and it has been inconsistant. This is not related to the ongoing rennovation. On my last visit, the hallway of my floor had a lot room service leftovers for well over 16 hours. Gym had no cups (AGAIN!) for water and equipment was still broken and mirrors dirty. Check in continues to be an adventure as there are never more than two representatives. Only reason to stay there is Priority Club, but I will need to look at competitors. Empty coffee cup in elevator was there for my entire 2 night stay. January 22, 2013
Rated 5.0 out of 5.0 by great place Alex checked us in and he was everything you'd expect. Friendly helpful and courteous. He made some recommendations that really helped us out. Room was over and above expectations. Very nice bed, good sized TV, lots of connections for your computers etc. We were doing the fly and park deal, you can't beat it. January 19, 2013
Rated 1.0 out of 5.0 by Bad Experience I was waken by the construction noise at 9 AM. By calling the front desk, just got informed they couldn't stop. No sorry letter even till check out. January 17, 2013
Rated 5.0 out of 5.0 by Good location and value. This hotel is located very close to LAX. Right next to it is covered parking (a different company from the hotel). You can either take a shuttle from the hotel or the parking lot and get to the airport in minutes. The hotel room is very comfortable and was a great price. January 17, 2013
Rated 5.0 out of 5.0 by Great Place to Stay My wife and I usually stay here on a Saturday or Sunday night prior to flying back to Nashville the next day. We check in, go out to eat supper, and then return the rental car. It's an easy walk back to the hotel from Budget Car Rental. The rooms are comfortable and the beds are very comfortable. Next morning, it's a quick ride to the airport on the Hotel Shuttle. the staff is ver friendly and on weekends, the price is a bargain. January 15, 2013
Rated 5.0 out of 5.0 by Peaceful, comfortable, and first class service This was a wonderfully peaceful, comfortable, upper class place to stay before and after our recent flight to Europe. Initially my husband and I chose this hotel because of the convenience of parking our car for seven days without cost. But from now on, the Crown Plaza LAX will be our hotel of choice before a long flight. The beds were comfortable and rooms quiet. The service was superb, from check-in to check-out, from bell-hop and shuttle service drivers, to restaurant personnel. Also highly recommend the hot breakfast buffet. January 15, 2013
Rated 2.0 out of 5.0 by very noisy rooms, unprofessional customer sirvices very noisy rooms, unprofessional customer sirvices January 15, 2013
Rated 4.0 out of 5.0 by stayed over night to make it convenient to leave lax in the morning stayed here overnight to make it convenient to leave from LAX airport in the morning. the location was not noisy, on the level we were staying, 13th floor. they have a 'quiet level' sign when you enter the floor. was not affected by any construction noise, and the lobby was said to be recently completed on their renovation. free shuttles to LAX, but overnight parking is charged... kind of a give and take. January 14, 2013
Rated 2.0 out of 5.0 by Our Stay While the room was comfy enough the rest of the stay was bad. They did not have any movie channels. They room service menu was horrible. they food was always cols and tasteless. The only restaurant in the hotel was also bad. The food was never cooked properly. The baked potato's were always cold. The menu lacked much. I would never stay there again January 7, 2013
Rated 5.0 out of 5.0 by Very comfortable and super quiet space I wouldn't hesitate to recommend this hotel. I was there for a seminar but anyone needing hotel space close to the airport for a night or two won't be disappointed. I would consider it as my choice actually, over downtown! The food in the restaurant was good, and the service was even better! Hotel having some construction when I was there which is reason for lower rating on ambience and atmosphere January 5, 2013
Rated 3.0 out of 5.0 by Chck in and room Check in a late as they could not find my reservation , but room was clean and staff were very nice and professional! January 5, 2013
Rated 4.0 out of 5.0 by Overall a good place the food options are very, very limited. Only one restaurant which serves the same menu as the room service as the jazz bar. In other words: one kitchen. the staff is super friendly and helpful. will do it again anytime. January 5, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The Crowne Plaza is the only hotel we will stay when flying into or out of LAX. The location is perfect, the shuttle is always on time and accommodating and the staff is very helpful. The ammenities at the hotel are second to none. It is a perfect place for us and I always recommend this hotel to our family and friends. January 2, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Great location, excellent staff, comfortable, delicious pizza and an overall very nice stay. January 2, 2013
Rated 5.0 out of 5.0 by Nice room & hallway decor and great ambiance with Jazz The hotel looks very refreshed, very comfortable beds and very clean. Great place to stay and I will stay herte again and again. January 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed, well-appointed room, very good service our stay was short, one night only, the meals were good - we were pleased January 2, 2013
Rated 5.0 out of 5.0 by Crown Plaza @ LAX Very sweet, professional accommodating staff. Original room was not comfortable with a pull out sofa bed, and I king size. I was staying with my dad, and had booked 2 separate beds. Not fully sure why we were given that particular room in the first place. Was handled right away, and got settled. Lovely updated new rooms. Definite A+ December 29, 2012
Rated 3.0 out of 5.0 by Renovation going on There is a major renovation going on at this Crowne Plaza the Club floor is closed until the middle of January and other floors are closed off as necessary, the lobby was a wreck and navigating it was a bit difficult.I listened to vibrations like a jack hammer as I was on the 15th floor and the renovation was on 16 and this was well after the cutoff time for work that was in the letter I was provided on check-in. I stay at this hotel often and for extended periods of time. The Club was closed but management could have temporarily located it in a conference room or other area as I have seen done at other hotels. I like this hotel and its convenience but until construction is complete I will probably make alternate arrangements December 19, 2012
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