Rated 5.0 out of 5.0 by BeachGirl12 Great property and excellent service
I was very tired when I arrived late on Monday night, having flown from Detroit to Denver for meetings and then from Denver to LA to check into the Crowne Plaza.
I was so grateful when one of the bellmen, Rigo, came right up to me and offered to help. My room turned out not to be ready so he called the front desk, got me another room, took me there and then went to the front desk and got new keys for me and delivered them. He continued to be very helpful for the rest of my stay whenever I had a question.
Trinidad, at Room Service, was also extremely nice, pleasant and helpful. I needed my order sooner than I thought so I called and he delivered it himself.
March 20, 2013
Rated 1.0 out of 5.0 by Kathy500 Horrible shuttle service to airport
The only reason we stayed at the Crowne Plaza was to take the airport shuttle in the morning. We waited over 30 minutes at 4:30 am for a shuttle and almost missed our flight.
Would not recommend this hotel for anyone who needs to get to the airport on time.
March 19, 2013
Rated 4.0 out of 5.0 by Magnum44 Stress Relief
It was my 1st time staying at the Crowne Plaza or any LAX airport. I always try and fight traffic from Orange County the morning or day of a flight and it is stressful, not just the drive but then the parking and transferring my luggage. I had always through of trying staying at an airport hotel so I called a few of the airport hotels and the Crowne Plaza had the best deal and the reservation people were very helpful. I asked 3 times, are you sure the price of the hotel includes the 5 days of parking and they assured me it did. Well, I arrived the night before my flight, the hotel staff was wonderful, the room was a good size, clean and comfortable. I was able to park my own car, which I like, in a parking structure right next to the hotel and leave it there for my 5 day trip. The next morning, I hopped on the shuttle and they dropped me off at the airport, only minutes away. It was really stress free and started off my trip in a relaxed manner. The only issue I had was when I returned, it seemed that all the other hotels or parking facilities had a lot more buses picking you up and we had to wait about 20 minutes for a bus to bring us back and when it did finally arrive after 2 phone calls, they also stopped at 2 hotels before dropping me off at the Crowne Plaza. But overall it as a great experience and well worth the price for the hotel and parking all included. Hopefully someone will really read this and fix the pick up situation.
March 19, 2013
Rated 4.0 out of 5.0 by Clevelander Room
The room was modern and comfortable, but the bathroom had only one towel bar and there were two of us. Everything else about the room was satisfactory.
March 18, 2013
Rated 5.0 out of 5.0 by WeddingLady Very Good place to stay.
Very close to LAX. We stayed for a retirement dinner. The service and food were excellent except the steak. Check in was very easy and faster than I am used to for this size hotel. All of the staff are very friendly and helpful. The bathroom had no fan, and the door was this sliding door for the closet with no lock. When entering the room the first site was the commode. The bed is very comfortable.
March 16, 2013
Rated 3.0 out of 5.0 by kcarftw Shady Business
I was flying out with my 3 kids early Friday morning so I wanted to stay close to LAX so this hotel seemed perfect. At check in they requested a credit card for expenses that the room might charge so I gave them my debit card. I understand the need for this so I had no problem giving it even though my room was paid in full with a credit card. What I have a problem with is 2 days after I returned home the money has yet to be refunded to my account. We slept in the room and left so no charges should be charged yet I can't get a refund. When I call I am told I need to call back during business hour and talk to accounting. I didn't talk to account in the first place so why can't who ever answers the phone look into my account and see about releasing my funds!
March 16, 2013
Rated 5.0 out of 5.0 by TerryI Favorite LA Hotel
We always try and stay at this property when we are in LA. When we first started staying here it was because we were flying in and out of LAX and it was so convenient with a free shuttle. But now even when we have meetings in LA we stay here as it is just amazing and still easy to get in and out of the city. The club level is a great relaxing area and Tony who has been working there for years always remembers us and welcomes us back. Everything thing about this hotel makes me happy.
Absolutely recommend it.
March 14, 2013
Rated 5.0 out of 5.0 by Curt3 Frequent guest, never disappointed
This Hotel provides excellent value. I have stayed here numerous times in the last 5 years. The location is very convenient for all my business activities near the airport. The rooms are excellent and very functional for the business traveler. The lounge and restaurant are as good or better than any other Hotel Chain. The Sushi Bar is an excellent plus. The Staff is very friendly and helpful. Parking fee's are competitive with any major Hotel chain close to LAX. Always my first choice when I travel to LA.
March 13, 2013
Rated 5.0 out of 5.0 by ltlrufo One of the Best in the LAX area
Great room and the staff is very attentive. Stayed there twice for one week at a time and I found the staff to be very consistant in their level of service. I definatly recomend this hotel for your next stay in the LAX area.
March 13, 2013
Rated 5.0 out of 5.0 by steffiB A nice stay ...
Professional and courteous staff ... and the recent renovation in the lobby and guest rooms is very nice too. Great property close to LAX!
March 13, 2013
Rated 2.0 out of 5.0 by TStarr Too Noisey
The room was very noisey ( all night) due to the airplanes taking off and landing. Double paned windows would have taken care of this.
Shuttle bus pick up time was 45 mins!! Maybe they were busy but 45 minuts is way too long to wait.
March 12, 2013
Rated 5.0 out of 5.0 by robyB Very comfortable room convenient to airport
The recently redecorated room was a pleasure to be in after a long haul flight
March 12, 2013
Rated 3.0 out of 5.0 by Dakota61 Disappointed with this visit
We have stayed at this Crowne Plaza many times and have always had an enjoyable time. However, this time, the thermostat in our room did not work, and the room became very warm. Also, the water in the shower did not get warmer than lukewarm. We stayed on the Park 'N Fly program, so we didn't really have time to deal with getting these things fixed. Overall, this stay was less enjoyable than in times past.
March 10, 2013
Rated 5.0 out of 5.0 by DLK1 Priority Club
Really appreciate Tony, he remembers you and is always very gracious
March 10, 2013
Rated 5.0 out of 5.0 by Midget Great service
We had a graet stay at your hotel and enjoyed the service
March 9, 2013
Rated 4.0 out of 5.0 by Prebkk Very Comfortable bed, a bit noisy
Bed is very comfortable, but very loud from airplane ups and down. Parking is too expensive.
March 8, 2013
Rated 4.0 out of 5.0 by woody550 Great Stay
The hotel was in a perfect location and the staff was always friendly and helpful. I would recommend this hotel to all my friend who were attending to business near the LAX. PS the beds were extra clean and comfortable.
March 7, 2013
Rated 5.0 out of 5.0 by TJ59 excellent service.
very nice people, ambiance, except for the noise.
March 6, 2013
Rated 5.0 out of 5.0 by RonKC Nicest Hotel I have stayed at by LAX
Friendly staff, very nice rooms, and a great breakfast room for the Priority Club Gold and Platinum Members.
March 6, 2013
Rated 5.0 out of 5.0 by Magictwo Good value
Check in was very very slow. Airport shuttle was very very slow
March 5, 2013
Rated 5.0 out of 5.0 by PTravel Absolute perfect !!!
Stayed for one night. This really is an excellent hotel. Few minutes from LAX. A short walk away from Budget and Avis. Well greeted upon arrival. Very bright and beautifully entrance. I first noticed the coffee bar with internet access. Even has half a dozen computers for web access + a printer. The food counter offers a variety of sandwiches and snacks for quick eat and go or a very beautiful dinning room with buffet breakfast or a la carte. Both excellent if your meeting someone for business. By the way, the coffee is really good.
The hallways, the elevators, the room, all exceptionally clean. Really, you would think this place just opened. The room and bathroom were super clean. The shower works great, lots of hot water, even the taps worked perfectly well. The bed was super comfortable. Free wifi and worked perfectly with my apple hardware, easy & fast.
The staff always courteous and helpful at every level.
Really, you might think I'm exaggerating about the above but you'll see for yourself. Anytime I go back to LA, this place will be the only hotel I'll go to by far.
March 4, 2013
Rated 4.0 out of 5.0 by OldRoadWarrior Good value.
Only had one night left, decided to stay here because I had early flight. Wish it were even less costly, a good value.
March 3, 2013
Rated 4.0 out of 5.0 by SGTT2013 Great Stay
My wife and I had a wonderful time at Crowne Plaza. The room was extremely comfortable and it was only a few minutes to LAX.
I was extremely surprised being as close as we were to the airport yet it did not prevent us from sleeping like babies.
Thank you for a great time.
March 1, 2013
Rated 3.0 out of 5.0 by frosty649 Beds were very comfortable, although the rooms were very noisy, as could here all the planes coming and going as are so close to the airport.
Had trouble with our reservation, as we were told by an operator from the hotel, when we booked, that we had paid for two weeks parking along with our room reservation. We asked to confirm with the operator several times to make sure we both understood what we had asked for and were agreeing to the same requests, which we were assured that it was.
When we got to the hotel we found out they were only going to cover our first week of our parking. Since the phone call was recorded we asked them to check the conversation, but when they got back to us about the request they said they were not allowed to listen to the conversation.
If they do record phone calls, which they state when you call them, then to me something seems not on the up and up.
Rooms were also very noisy, as the hotel is right beside the airport, so if you are a light sleeper do not expect to get a lot of sleep.
If you call to make a reservation on one of their promotions make sure you record the call also, because what we were quoted on the promotion, was not what we got nor for the price quoted.
March 1, 2013
Rated 5.0 out of 5.0 by PDenning Good location, nice room, enjoyable ammenities
The room was nice, quiet and the bed comfortable. Temperature in the room well controlled. Excellent service at check-in and check out. The hotel is very close to the airport with shuttle service every twenty minutes.
An excellent sushi and wine bar adjacent to the restaurant.
Some floors were undergoing a renovation, but I didn't notice it with any noise or other disturbance.
Benefits and ammenities for Priority Club members.
March 1, 2013
Rated 5.0 out of 5.0 by Ranchette Convenience and comfort
Clean, safe, super comfortable, friendly staff, excellent general location and easy access to LAX. Surprisingly quiet, too. Staff was helpful, professional, and friendly. Rooms are attractive and clean with nice amenities. Shuttles are frequent. Internet cafe is very nice to have available. Thanks for a nice stay!
March 1, 2013
Rated 4.0 out of 5.0 by ven1 Several problems
At check in, priority line, I waited 15 min to check in. Person ahead of me had some problem with a parking charge. It took so long I was thinking maybe I should pay her bill so I could check in.
In my room, the coffee machine had a missing cover to the water receptacle.
The parking was the worst I've ever experienced in 50 years of driving. Conference let out and there were 3 stories of cars in line to exit. The garage has 3 exits, only one was open. For a person like myself who works by the hour, 3/4 hour in parking line to leave a garage where my fee is already paid at check in....ridiculous.
February 28, 2013
Rated 5.0 out of 5.0 by Stevie123 Great stay as always
Always stay at the Crown Plaza LAX when flying from LA,Great service nice rooms and parking safe and secure...
February 26, 2013
Rated 4.0 out of 5.0 by Rich713 Nice place!
Stayed here for four days while attending a Doctor Who convention at another nearby hotel. Front desk staff was very friendly and efficient upon arrival. Renovated rooms are much improved. Comfortable bed and quiet atmosphere. Note that soda vending machines only accept credit cards. Breakfast buffet at Brasserie Restaurant was excellent. Pizza, salads, sandwiches, snacks, and Starbucks coffee at Java Cafe were excellent as well, but internet computers were somewhat pricey. Was charged the wrong room rate for part of my stay as stated in my reservation confirmation, but this was quickly corrected when brought to the front desk's staff attention. Regular hotel shuttle service to airport was very convenient. I plan on staying here again when I return for next year's Doctor Who convention and recommend this to other travelers interested in a comfortable room at a reasonable price!
February 23, 2013
Rated 4.0 out of 5.0 by Cate24 Great place
I stayed on 2-15-13 and the hotel was very clean, the beds were comfortable & the rooms were very nice. All of the staff were great, even the airport shuttle driver at 4:30am! We were staying there because we had an early flight the next morning, I would stay again in a heartbeat. The only downside was our room was right at the beginning/end of the runway so it got kind of loud when the international flights started taking off later that night.
February 22, 2013