Rated 4.2 out of 5 by 653
Rated 1.0 out of 5.0 by NotHappyTravler Poor Dinining
The service at the front desk was outstanding and they did a great job of checking us in and followed up with a phone call to the room. I was so impressed I joined the club that night.
Our experience at the restaurant in your hotel was the worst I EVER had and I am a frequent traveller.
We started with calamari and it was fried to a crisp. I mean fried solid. Pointed this out to the waiter who said, “yes. I see, sorry”. My wife ordered a salad and the forgot to dress the salad. I ordered a salad with chicken and I pointed out to our waiter small chicken bones that were not removed from the chicken. He said I see them let me talk with the chef, after talking with the chef our waiters reply was, our chef is having a bad night.
He brought me a beer and said this is free from me to make it up to you. I was drinking a mild beer and her brought me an IPA as you know is harsh. I pointed out that the beer he brought was different and he said, yes. The staff was not even able to get the beer right on my order. You have a great hotel with a poor restaurant, with no idea how to treat a dissatisfied customer, a bad combination for a successful business model. There are many other hotels in the area to choose from.
I have not responded earlier because I left from LA on the 11th and have been travelling overseas.
May 29, 2014
Rated 5.0 out of 5.0 by Zeus88 plaza experience
Stoped here for one night good place to stay if you don't mind the air planes taking off. Room was clean and service was great. The only thing I would say is needs bigger pool and a hot tub.
May 28, 2014
Rated 4.0 out of 5.0 by barumbia 2 nights stay
I liked everything except for noisy a/c in the room that needs an update. This unit looks straight from the 80's.
May 28, 2014
Rated 3.0 out of 5.0 by Debs0151 Avoid the restaurant if you fancy a steak for dinner
Couldn't fault the comfort and cleanliness of the room or the staff who cleaned the room, however our experience of the food and service in the restaurant was extremely poor.
My husband had to return his steak as it was salty tough and the worst steak he had ever tasted. The staff were not interested at all and left the plate of food just sitting on our table for at least 45 mins.
The Manager made no attempt to make contact with us and no apology for the poor food was made to us.
I mentioned our disappointing experience to the reception who did say they would pass my comments on.........
May 28, 2014
Rated 2.0 out of 5.0 by Ollielute Over all was fair
Too noisy and too busy...never recommend it to no one. Help desk was so uninformed and too busy for simple questions.
May 28, 2014
Rated 5.0 out of 5.0 by Chchgirl Another great stay
We overnighted here after flying in from Auckland with Air NZ.
An easy walk down the road (Air NZ uses terminal 2, about 10-15 mins walk) we arrived at the hotel. (There is a free shuttle, but we like to walk after 12 hours on a plane!).
As per our last visit (Oct last year), as Platinum members we received an upgrade to the top club floor. The club itself was shut as it was a Saturday, but we received drinks vouchers for the bar, and also vouchers for the full breakfast in the restaurant the next morning.
We paid a very good rate (booked through the ihg website) and were once again very happy customers. Good prompt shutle service back to the airport the next day too.
May 27, 2014
Rated 5.0 out of 5.0 by MJJ1000 Great Stay
The LAX Crowne Plaza is our favourite stopover airport hotel. We used to rush for connecting flights but find that a stay in the Crowne Plaza is much easier. Friendly staff and great accommodation. I thoroughly recommend the hotel.
May 27, 2014
Rated 4.0 out of 5.0 by ecww overall good
i would suggest to clean buffett glassed area where the food is when food is not present. also sweep when customers are not eating. dust is created when sweeping.
May 26, 2014
Rated 5.0 out of 5.0 by Mona lisa Excellent bedding and prompt service
Great rooms with excellent beds and linen. It feels like being at HOME but without doing any hard work to keep the rooms spotless
I will stay with you ALWAYS
May 25, 2014
Rated 5.0 out of 5.0 by TheMCT my choice for LAX airport hotels
I travel in and out of LAX every other month between London and Sydney or Auckland. I now make this my first choice in hotels while in LAX. The staff is helpful plus this hotel has a couple of perks other hotels don't: a quiet floor and self serve laundry. Granted I'm not traveling half way around the world to sleep and do laundry, but this option is helpful when you really need quiet or need to wash a few items and don't have dry cleaning. Being a platinum member often means breakfast in the executive lounge. Food is fresh, coffee still needs some work though. Thank goodness there is an excellent coffee bar in the hotel. I will be back soon.
May 25, 2014
Rated 5.0 out of 5.0 by Zoesbabe Great Service.
Over the past 2 years, my wife and I have spent 6 enjoyable nights at The Crowne Plaza LAX. During the time we stayed there, the staff were always willing to help. The hotel is disabled friendly and there are a variety of things to do around the complex. We would defineitely recommend your facilities - whether it be for business or pleasure, it is a great place to stay.
May 25, 2014
Rated 4.0 out of 5.0 by Peruviangoods Good location next to LAX and good room for business
My first opportunity to stay here. I live in Southern California and had to bring my guest to LAX the day before I flew,out so elected to stay the night. Nice property right next to LAX. Able to check in early which was nice. Room was nice but best part was the availability to plug in my many electronics. For dinner, got a pizza from downstairs and was surprised as to how well it tasted. Sleep quality for me was very good. I like nice soft beds. Yes, you can hear airplane noise, but,it should be expected as to how close,to LAX the property is. If had the opportunity I would stay here again. Regarding the value which I gave...my feeling is that everything is overpriced in Southern California and I should know for,I live here.
May 24, 2014
Rated 5.0 out of 5.0 by rhill6 Nice clean hotel, convenient location, good perks
This hotel is one of the nicer crowne plazas that I have stayed at. The staff was very friendly. The restaurants were good and the room as nice and clean.
May 24, 2014
Rated 2.0 out of 5.0 by prometheusAZ Very bad parking experiences during this stay
Upon arriving, the only parking available in the garage was on the 6th level. Apparently the elevators have serious issues and it was not working when I arrived. I had to lug my backpacks and suitcase down 6 flights of stairs to reach the bottom and then cross the street to get to the front of the hotel to check-in. I told the front desk clerk about the elevators not working but he was quick to pass blame to the parking garage company instead of reporting it to them. I had to tell him that it would be good to notify the company and that all guests park there, it's very inconvenient. When I went out later to get dinner, I didn't have my little piece of paper for the parking attendant so I had to run all the way back to my hotel room to get it. You would think the parking attendant and the hotel would have a system showing who is a guest and who is not.. Then, when checking out, the elevators were down "again" and I had to walk up through the garage, this time to the 4th floor, to get to my car. Needless to say, hot and out of breath before a big meeting I had. Due to the inconsistent reliability of the parking garage and the Crowne Plaza staff not taking any ownership of the only parking structure they use, I will not be staying here ever again. It was a bad experience.
May 24, 2014
Rated 5.0 out of 5.0 by pikesonbikes1 Convenient and close
We had a overnight and needed a hotel with Free Shuttle service and near the airport. Crowne Plaza Airport Delivered. It was just minutes to the Hotel. The checkin and out was quick.
Loved the menu and restaurants available for our evening arrival.
Wifi worked smooth and quickly as well.
We upgraded to the Concierge level and found it too offer a little extra then the regular restaurant and room size. Worth the cash if you budget allows it.
May 24, 2014
Rated 5.0 out of 5.0 by 1Overnighter Excellent quality, near LAX
Impressed with up-scale hotel near LAX............
May 23, 2014
Rated 5.0 out of 5.0 by Petie28 Very comfortable bed and close to airport
The beds were the highlight of our stay - very comfortable. A room was ready for us immediately on arrival. The only downside was a meal we had in the hotel restaurant. May have been bad choices on our part, but we didn't enjoy the meal at all. However, we had room service for dinner and the rotisserie chicken was delicious. The shuttle bus service was efficient and drivers were very helpful with our bags.
May 22, 2014
Rated 5.0 out of 5.0 by Catalyst Great staff
I like to stay here when I visit LA. I've been coming to this hotel for years for business and visits. They've recently updated the rooms and the lobby. The staff are always helpful, friendly and accommodating. They're a home away from home.
May 21, 2014
Rated 5.0 out of 5.0 by zulualpha1 Great LAX location, but "free" airport shuttle is "iffy"
My favorite place to stay when traveling out of LAX.
One note of caution. You get what you pay for; the "free" shuttle bus to the airport should not be counted on if you are time compressed. This service is shared by several properties, and "the Crowne" is not the first stop. Accodtingly, several full shuttles passed by the hotel. After 30 minute wait (6:50 - 7:20) on a Friday morning, I decided to walk the 1.2 miles to the terminal. There were a lot of people waiting outside when I left. It was a nice morning, and I am in good shape, so it wasn't a problem for me with the small roll-aboard suitcase I was traveling with.
May 20, 2014
Rated 5.0 out of 5.0 by Rogman808 Great hotel for short stay
comfortable stay, great fitness area, restfull sleep
May 20, 2014
Rated 5.0 out of 5.0 by dv33 Great Service
A wonderful value at LAX. The club level was worth the extra money for the drinks in the evening and the breakfast in the morning. A veritable oasis of calm in a desert of travel madness.
May 18, 2014
Rated 5.0 out of 5.0 by fun in Cabo Fun in Cabo
Hotel was great close to LAX. Shuttle service from hotel to LAX was fast and easy. Hotel rate was great which included my car parked there for 8 days. Next time we fly out of LAX we will stay at the Crowne Plaza
May 18, 2014
Rated 5.0 out of 5.0 by Kathie2014 Favorite Hotel at LAX
I've stayed at several hotels in the LAX area and I've discovered that the Crown Plaza is my favorite. I like how the hotel is centrally located near the airport, rental car drop off, and freeway access. The Market Cafe is very convenient for coffee and pastries, and the Landing Restaurant offers elegant, friendly dining for travelers on the go. Everyone is friendly and helpful. The rooms are always quiet and comfortable.
I travel to Los Angeles for work and to visit my daughter who is a student at a university located near downtown.
May 18, 2014
Rated 4.0 out of 5.0 by manupunaauia great experience
all the renovation jobs have been done so you can take profit of a brand new hotel with a very kind staff. we have stayed on the 6th floor (romm 615) on the airport side and we have heard any noise from the planes or from the street. the room was very clean and big enough for 3 people with 3 suitcases and 3 cabin ones. the staff is very pro and very nice. we will be happy to return in July. I have noticed that the 15th floor has a special mention for quitness... must be even better ;-) Wifi is free of charge in your room when you are a IHG member
May 17, 2014
Rated 1.0 out of 5.0 by Jonny Mac Hard bed, extremely loud airplane noise
Arrived at 10:30pm, waited in line to check in for 30'. Paid extra for top floor, bed was hard a rock, loud noise from air traffic. Didn't sleep at all.
May 16, 2014
Rated 4.0 out of 5.0 by Lise88 Nice hotel!
Overall I'm very pleased with this hotel, my friend and me actually spent ten nights here, but it's usually only people who have to have a place to spend the night to wait for their next flight.
We knew we where far from most of the places we wanted to see, but by staying at this hotel we were kind of in the middle of it all. We rented a car two separate days, the parking at the hotel were a little bit expensive, but there are a lot other opportunities that were cheaper nearby, even though the staff said there weren't any.
There is a bus that goes just outside the hotel that takes you directly to Manhattan Beach for 5$ roundtrip pr person, we went there one day, and the beach is lovely. The lax transit center is also a five minutes walk away, where you can take the big blue bus to either Venice Beach, or Santa Monica for only 1$, both beautiful places :)
So even though the hotel is far away, it's not difficult to get around without spending all your money.
The staff was really nice, and fixed our rental car, and someones to pick us ip in the morning. The restaurant was ok, the waiters always forgot little things like cutlery, and seemed new in their job, the food was ok, the best thing I ate was the BBQ chicken pizza, and their Banana Nut bread, do not order the steak sandwich.
The room was really nice, the beds were nice, and they cleaned every day. The only negative thing about the room was that they didn't have a refrigerator.
The placement of the pool and the sun beds have to be the most illogical placement I have ever seen. It's behind the hotel where the sun never comes, I laid there one day in the afternoon hoping the sun would show up, but when it finally came behind the building next to the hotel, it was so low that a tree blocked it, and there was only a 3 feet area of sunshine. I had to move to another sun bed every tenth minute to get a little sun. You can lay down at the grass outside too, but there is a lot of flies and beetles.
We also went to Disney land and Universal, but then we had to make our own arrangements to get there, the hotel offered some rides too, but they where more expensive than those you got from the airport, we had to pay around 100$ for two persons to each place (roundtrip) so that's kind of expensive, but then you are dropped of right outside of the parks and picked up at the same places.
+ They have a free shuttle that drives to and from the airport every 20 minutes :)
+ Free internet if you join their IHG club, that's really great, and the internet was really good :D
We heard the planes at night, but it didn't bother us, we were to tired from all the things we did in the daytime :)
We had a wonderful time in LA, I really recommend this hotel, but for longer stays as we did I recommend you get closer to the place you are planning to use the most of your time.
May 15, 2014
Rated 5.0 out of 5.0 by HLamb Perfect location has all your needs
The beds amazing, room facilities have all you need. Food available all the time, bar with great music & excellent breakfast. Used buses which stop right on the corner & very cheap. Pool area sun is only there after noon but gym has all the modern equipment, I will definitely stay here again. Thank you
May 14, 2014
Rated 5.0 out of 5.0 by Kent52 park and fly
We stayed the night before flying out of LAX for Cancun. Shuttle was perfect and easy to catch both ways. Car was fine in covered parking and whole experience was great.
May 13, 2014
Rated 4.0 out of 5.0 by Action60 Awesome View
I am a big kid and loved getting to see the planes on approach to LAX. My class that I was attended was right next door so hotel was super convenient.
The bed (pillows especially) was extremely comfortable and
I slept great. rooms are quiet with excellent heat/cool system.
Decor is stylish with a little wear and tear but not too much.
TV has an input panel with every kind of connection but sadly no DVD player provided or available for loan from front desk.
WiFi system worked well.
Parking is a little inconvenient (distance from room) and expensive considering we are guests of the hotel, but that comes with the airport territory.
Staff was nice/good but didn't make the 5-star category. No complaints though.
Great stay and will return.
May 13, 2014
Rated 5.0 out of 5.0 by Sara248 Great for business traveler
Really loved the location, since I had a 3-day business event in the vicinity. So close to LAX with free shuttle. Immediate neighborhood did not seem to offer much in terms of nice dining establishments, so I appreciated the hotel's restaurant options. Nice sized desk in the room for working with papers and my laptop. Ample space in the lobby to meet with colleagues. Friendly staff. I will return!
May 12, 2014