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Rated 4.1 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by A good quality hotel with excellent Service The hotel is kind of expensive for the property but based on the fact that the area is an expensive area it isn't bad. The hotel is an older property but it is kept up pretty well. The room was clean and the bed was comfortable. The rooms could for sure use a remodeling. The staff and service was great. One example of this is the room air conditioner unit. While it did work great in cooling the room it was pretty loud. When I first entered my room I immediately noticed that the first few feet of the carpet was very wet. I called the front desk. They did offer to switch my room but since I had checked in early they said the room wouldn't be available for a few hours. I wanted to get settled in the room so I can spend the rest of the day touring so since it appeared the wet carpet was just from water I said I'd just keep the room. They agreed to comp me for the parking because of this. I didn't need to even ask them for anything they simply provided me good customer service. Every staff member always had a smile and truly tried helping me in any way they could. As an IHG Platinum member the hotel gave proper recognition. While the lounge was unfortunately closed for remodeling while I was at the hotel they happily provided me free vouchers for breakfast in the hotel restaurant. July 7, 2014
Rated 3.0 out of 5.0 by Unfortunate changes I stayed at this property many times before. I am an IHG Gold or Platinum member every year. There were unfortunate changes in the policies of this hotel and upon my check-in I was not even greeted as the loyal memeber that I am. Before there was a small basket of fruits, cheese & crackers, sparkling water and either half a bottle of red wine or small shot-size spirits such as Grand Marnier, Remi Martin or similar. This time, 3 years later not even thank you for choosing us. I understand cost reduction over the years but this was a change from day to night. Not even a bottle of water (except for the ones at $6 each) My room preference was not observed and got 2 beds instead of the usual king size one (I was with my wife) and even though I paid the executive package that includes breakfast for 2, I was given the "Club Room breakfast" and not the full one at their Bistro as advertised. The following morning a rather nice Customer Service Manager (Dennis) gave me coupons for full breakfast (which I had paid for in my rate anyway) as an apology for what had happened with the room and not being welcomed as a member. Also, Californian bottles of wine and other rather cheap and average wines are completely overpriced at the lobby bar compared with the regular fine restaurants a couple of blocks away in Beverly Hills. Very unfortunate changes my friends....very unlikely to stay again at this property. July 2, 2014
Rated 5.0 out of 5.0 by Great stay We stayed at Crown Plaza Beverly Hills after a long flight from Australia. We received an early checkin and as a Gold member the added extras. This is a great location with friendly and helpful staff and we always had good nights sleep. June 30, 2014
Rated 5.0 out of 5.0 by Reservation Resolve Allen the Hotel manager made a way even when the online reservation people dropped the ball. If you stay here you are treated like VIPs no matter who you are. With out the expert staff our stay would have been a tragedy. Thanks Allen an the entire staff of the Beverly Crowne Plaza. June 29, 2014
Rated 5.0 out of 5.0 by Very good value We were in town for our daughter's wedding. She lives nearby so we usually stay here when we come to visit. This hotel is a very good value if you want/need to be in Beverly Hills but don't want to pay Beverly Hills prices. June 27, 2014
Rated 5.0 out of 5.0 by Bed and pillows were the best we had on our trip. The beds were amazing and the pillows were the best we had out of the six hotels we stayed in on our trip in the USA. The staff were very friendly and helpful June 26, 2014
Rated 5.0 out of 5.0 by THANK YOU 63229598 ~ I frequent your hotels all over the country. You all are wonderful! Jenae at the front desk tonight was charming and so welcoming. Kudos for your amazing staff and training. Ha, I was called away for a work trip so just my husband and boys could make the trip. They walked in to a sign with my name on it saying I had been chosen as goest of the day… Before Jenae shared that with me, I was thanking her for her sweet demeanor and for taking such good care of my wonderful husband and sweet boys. She then asked my husband if she could tell me about the sign. :) I was writing the note BEFORE I heard. Now I am tickled. You all are fabulous and again, I want to thank you so very much. We always come back and are always so happy to check in. June 23, 2014
Rated 4.0 out of 5.0 by Hollywood Area Hotel IHG member....nice hotel and conveniently located. Need a car to go sight seeing but some nice restaurants within walking distance. June 22, 2014
Rated 5.0 out of 5.0 by great service Room looked clean, towels smelled fresh and there were plenty of towels. I especially liked that the room was cleaned by mid-morning when we had returned from an outing. It would have been nice if there was an ice machine on our floor. June 22, 2014
Rated 2.0 out of 5.0 by Water Leak The hotel is old and in need of updating. I had a water leak in my room coming from the room above and I was made to feel like it was my fault. No repairs were done and I was not assigned a new room. June 18, 2014
Rated 4.0 out of 5.0 by Good value hotel in Beverly Hills A good place to stay for business and leisure activities June 18, 2014
Rated 5.0 out of 5.0 by Great service, great for SHABBAT keepers Our room had a key, which made SHABAT a nicer experience than most options. The room is OK the refrigerator is a little small, but still fine. The beds are not great but also not bad. Overall nice! June 16, 2014
Rated 4.0 out of 5.0 by Minor issues Many of the TV channels were unavailable or not clear enough to watch The heating and air was noisy so I turned it off during my stay. June 10, 2014
Rated 4.0 out of 5.0 by Convenient location The location in Beverly Hills was very convenient for our needs. Had an executive room on floor 12. The views were amazing. The room was very nice but the bathroom was very small. Did not like the sliding bathroom door. The breakfast and evening snack were excellent. Very nice pool area. On Sunday the elevator in the garage broke and when we left on Wednesday it was still broken. That is not appropriate for this class of hotel. Overall we like the hotel except for the above issues. June 9, 2014
Rated 5.0 out of 5.0 by location, views, comfort, and efficient check-in/valet at low cost The location is convenient with a choice of views, east or west with top views from the higher floors. Check-in is efficient with good valet service. Building has a moderate size for easy access to rooms, which are comfortable/sensibly updated, especially relative to the very reasonable prices for the area. June 9, 2014
Rated 5.0 out of 5.0 by great location The staf was very nice and helful with directions. They made out stay very comfortoble The room was clean we had a nice view of the downtown area. Great value for the money. June 8, 2014
Rated 5.0 out of 5.0 by Great Staff and Location My wife and I stayed at the Crowne Plaza Beverly Hills while attending the wedding of my niece. We found the staff to be very friendly and professional. And although the hotel was undergoing some renovation we were not inconvenienced at all. I look forward to returning when we can spend more time in and around Beverly Hills. June 5, 2014
Rated 5.0 out of 5.0 by LA EXPERIENCE Staff members were very attentive and with a customer service attitude. The concierge was really nice and gave us tips on what to do for our mini vacation. May 30, 2014
Rated 5.0 out of 5.0 by Staff Everyone from the front staff to the club room staff is awesome! Thanks for having a great team! May 29, 2014
Rated 5.0 out of 5.0 by Great front desk staff Very clean older hotel. Nice location. Restaurant had great coffee. I had the burrito for breakfast and it was delicious. Room was quiet and bed was very comfortable. May 29, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel and Staff! A must stay when in the area!! May 23, 2014
Rated 5.0 out of 5.0 by I had the Greatest Stay Ever I loved every minute of my stay, great location, great and super nice staff. Good view of the city and loved the bar. I cant remember when I had such a pleasant stay. THANK YOU TO EVERY STAFF MEMBER I CAME IN CONTACT WITH. FRONT DESK TO THE BAR TENDER, KEEP UP THE GREAT WORK. May 17, 2014
Rated 4.0 out of 5.0 by good local nice staff comforable beds Loved the local, very helpful staff, good view, comfortable beds. Nice to have the refrigerator in the room. Rooms a little small, and bathroom really small and in need of full remodel (for the area and price). May 5, 2014
Rated 5.0 out of 5.0 by Bed was fantastic. Front desk was excellent. Rooms could be a little better vacuumed. I would definitely recommend it and I will definitely stay there again! May 1, 2014
Rated 5.0 out of 5.0 by good convenient hotel This was our third and best stay at this hotel.We are members of of IHG rewards,and were given an upgrade to the top floor and access to the club lounge. The hotel staff are very friendly and helpful, particularly the doorman named Rome who greeted us with a smile every day,and help with directions for our daily ventures. April 30, 2014
Rated 5.0 out of 5.0 by Great place to stay! We had a great stay here we are still on our way home it was a good location clean comfortable with lovely helpful staff. April 26, 2014
Rated 5.0 out of 5.0 by Great Location We loved that the location was in a nice spot that allowed us to walk around Beverly Hills comfortably. The staff were great and the hotel is well kept April 20, 2014
Rated 4.0 out of 5.0 by Great Bed & Great service & great view as well I love to come back this Hotel soon . Nice service Thanks April 8, 2014
Rated 3.0 out of 5.0 by Slept well The bed was comfortable so I slept well. The service was good, nice friendly staff. Otherwise, the room was not very clean, toothpaste still splattered on the wall & mirror frame, I didn't want to touch the light switch because it was was blackened and dirty. The exercise room was good and the pool nice with the exception of the towels being the size of hand towels for drying off. Location was great for where we needed to be in LA, but I would not stay here again. April 8, 2014
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