Rated 4.0 out of 5 by 115
Rated 5.0 out of 5.0 by TEQ0610 I highly recommend the Crowne Plaza in Beverly Hills
Spent ten days (10), 9/25-10/5/13 at the Crowne Plaza and as usual we had a great time. The location is perfect, the rooms are comfortable, the parking safe and convenient. However why we always come back to the Crowne Vic for vacations (and work) in the LA Area is your kind and professional staff. From Lucy and William on the 12th Floor Lounge to Kenny and Vic down in the lobby and other staff members makes this hotel what it is. They should be congratulated for all they do to make the stay in LA that much more enjoyable and memorable. Thank you and we will see you soon!
October 7, 2013
Rated 5.0 out of 5.0 by HH78 A great location and nice hotel
A great hotel just a short walk from Rodeo Drive and the restaurants of Beverly Hills. Near to two supermarkets which is great when travelling with kids.
We hired a car from Hertz across the road and had a fabulous time. First time we got a car and made the trip way better and more affordable to get around as parking is cheap at the beach etc.
Vic the doorman was very helpful and the hotel is really nice. The rooms are nice, nothing fancy but comfortable and clean. Well worth the money in this area.
September 25, 2013
Rated 5.0 out of 5.0 by obiewan59 Great Service
From the time I checked in to the time I checked out, the staff were excellent very attentive to my needs and willing to provide answers to any questions. The concierge was always available for directions and help for sightseeing questions.
September 24, 2013
Rated 5.0 out of 5.0 by Pajhess Very friendly, helpful staff.
We had a very good time here. I would recommend this for anybody doing business in the area.
September 21, 2013
Rated 3.0 out of 5.0 by CAHotelGuest55 Needs a major cleaning
Blood stained linens & clogged tub not acceptable. I really don't think it's asking too much to have housekeeping properly check the lines before putting them on the beds. And, the clogged drain in a bathtub seems to be the norm in your hotel. I've raised this before. I like the hotel because it's in a good location. I like IHG. Your staff are nice and accommodating. However, it's really worn down. There is no attention to detail. It's disappointing because now if I return I'll definitely have to check these things before it's too late in the night.
September 21, 2013
Rated 4.0 out of 5.0 by SAM06 Good location, Average rooms
We stayed here for a few days while doing typical tourist trip of Beverly Hills, Hollywood etc..the location was great for this . Close to rodeo drive, universal, Hollywood. The lobby is nice but the rooms were old and small and needed serious updating. We are IHG members so there were breakfast coupons in a suite on an upper floor that was very nice. Price for parking was high. Overall it was ok. I have stayed at HI Express rooms that were by far nicer. I guess I just expected more from a Crown Plaza Beverly Hills. Bathroom was so small in need of major update.
September 16, 2013
Rated 5.0 out of 5.0 by Aquachick Still the best place in Beverley Hills
This was my seventh stay since 2006. Can't say enough about the service. Front desk and concierge staff remembered me after two years. All staff were generous with their time, directions, comfort everywhere in the hotel. Bar service, restaurant breakfast service would give the bigger ritzier places a run for their money. Bus stop outside for easy access to all tourist venue or connections. Ralph's two blocks away and Katz Jewish grocery around the corner provide all food for eating on the run. Hire cars across the road, service station to refuel over W Pico 100 metres. Go east up W Pico and you are on the freeway, go west you are At the beach Santa Monica. Quiet area, great pool and spa. Very clean, comfortable, a little older now but has aged gracefully. Best value for money. Rodeo Drive only 5 blocks North, easy flat walk. Robertson where the stars shop is East about 6 blocks. Definitely will stay again when in LA
September 12, 2013
Rated 5.0 out of 5.0 by 101daytraveler Service was amazing
Service delivered through the employees was above and beyond what was expected. Excellent stay. Rooms could use some updating, but the service level makes it worthwhile.
September 10, 2013
Rated 5.0 out of 5.0 Loved this hotel
Great weekend with the family in beautiful hotel in amazing location with the nicest staff I have ever come across
September 5, 2013
Rated 1.0 out of 5.0 by Fester54 Yuck
Let's start with the good point... Vallet guys are friendly and the bed while not super clean was good. That's about it... lobby area needs total update, as does the bar area.... we didn't even want to try the restaurant after ordering room service. Speaking of room service we ordered ever have a barbeque pizza that was more barbeques sauce then pizza? Gross......
Rooms are dirty.... rugs look like they haven't been cleaned in years, walls have stains all over them (we had 3 rooms), bathroom are just as bad.
Reservations I had to correct about 6 times over the course of a few months, and for such a small operation went from operator, to operator...
This can be a good hotel because of it's location but someone really needs to make a complete overhaul.. Next time it's the Marriott across the street.....
September 5, 2013
Rated 5.0 out of 5.0 by MHouser My recent stay
We stayed at the Crown Plaza Beverly Hills on Sunday night 9/1/13. This was our 1st time staying at your wonderful property. We made our reservation at 11pm on Sunday evening and didn't check in until around midnight. I called ahead of time to let Front Office know we will be arriving late to make sure the room is not sold. Micheal, your Front Office agent, answered the phone. Michael is real PRO! He was extremely professional, friendly and personal - like on the phone like in person! He made us feel welcomed, answered all of our questions and accommodated all of our requests. We really like our Executive Room on top floor - we had a view of downtown LA! Breakfast was delicious and Lucy, the breakfast attendant, was super nice and friendly. I will definitely recommend your property to my friends and family and will return to your property next time I'm in the need of a hotel room in Beverly Hills area. THANKS to everybody at Crown Plaza for making our experience a memorable one.
September 5, 2013
Rated 2.0 out of 5.0 by Worldwanderer Needs full rebuild immediately
Reasonable location, but old and tired. Requires a complete rebuild. Not representative of brand.
September 4, 2013
Rated 1.0 out of 5.0 by RRivera High Price for Low Quality
Booked a 4 day trip to LA for a family wedding. Throught out our 4 day visit, our room wasn't cleaned or serviced even once. We had to fetch our own towels and toiletries. Family member ordered room service and was over charged for cold medicore and cold food. Very disappointed.
September 4, 2013
Rated 3.0 out of 5.0 by Okeedoke This hotel needs modernising.
First impressions were good - a very warm welcome from Vic as soon as we arrived and reception staff were friendly BUT the room was of a very poor standard. Surely Crowne Plaza must look into updating this hotel? The bed was a disgrace - un-ironed sheets, a bottom sheet that didn't fit the mattress and a stained cover. Not at all welcoming! The bathroom was awful too - exposed pipes, lime-scaled fittings, a plug that didn't work and bad drainage AND PLASTIC CUPS! - what 4 star hotel puts flimsy plastic cups in their bathrooms? The sound-proofing is appalling and your poor staff must deal with many unhappy guests (in inter-connecting rooms). It was as if the occupants of next door's room were in our room. It was so loud. On the plus side we were delighted with the easy parking.
I HOPE THAT SOMEONE READS THIS REVIEW AND PASSES IT ON TO SOMEONE WHO HAS SOME INFLUENCE OVER QUALITY CONTROL. It was our last 2 nights in LA and wasn't the best way to end our holiday.
September 1, 2013
Rated 5.0 out of 5.0 by Gina100 Staff
Victor the doorman needs a raise he was wonderful we gave him a big tip when we left he deserved every bit of it don't lose him
September 1, 2013
Rated 3.0 out of 5.0 by Samer24 Not as expected
My short stay in Crowne Plaza Beverly Hills was good but there is nothing impressive in my opinion. Room furniture was old style but well-maintained and staff were found not knowledgeable enough when asked about one of the attractions in LA. One of the receptionists replied to one of my questions "what are you talking about!"..this was not polite at all and disappointed me. Wifi Internet and the self-parking service were over priced. Location was good, close to some shops at Pico Blvd. Breakfast was excellent, luckily. Safe boxes are only available at the reception, not in the room.
In conclusion, I would pay a bit more to stay in a better 5-star hotel in the same area if I decided to. May be recommended to others, depending on the room rate at booking time.
August 30, 2013
Rated 2.0 out of 5.0 by Jazztop Nice staff but hotel needs a serious upgrade
Staff are nice enough but does not compensate for a hotel completely out of date. Bar/restaurant old and dark. Rooms small, gloomy bathroom. Curtains with moth holes. Pool is almost in car park. Much prefer Singapore and Antwerp!
August 28, 2013
Rated 2.0 out of 5.0 by nycr not so great
the fridge in my room froze and ruined all my groceries
my only day off to enjoy the hotel was ruined by fire alarm drills
my window was covered in bird poop kinda ruined the view
i was given a free dinner voucher for my not nice experience
and front desk person was very nice to me
i was given, i think? a $50 reduction because of all my ruined groceries and front desk person was very nice to me
over-all not so great feeling in hotel
but front desk staff was nice
August 27, 2013
Rated 1.0 out of 5.0 by JKDJedi Extremely Disappointing
This is the worst Crowne Plaza that I stayed in. The website showed a nice hotel in Beverly Hills while reality it is not. The hotel would not deserve more than a 2-star rating in my humble opinion. My family and I were shocked when we entered the hotel!!
August 27, 2013
Rated 1.0 out of 5.0 by E2013 Not up to standards of Crown Plaza
Staff was good but that's about it. The rooms were old and run down and not very clean. 1st night found used Q tip on the bed. Had to have them change sheets. That is unacceptable.
August 26, 2013
Rated 5.0 out of 5.0 by Dooner18 Great location and friendly staff
Location was excellent. Rooms were very clean. Staff was extremely helpful and attentive to all of our needs, especially when minor issues arose. Jose, in particular, went out of his way to assist. I would stay here again without hesitation.
August 24, 2013
Rated 4.0 out of 5.0 by mombronx Great service, problems with room
I was the guest of the day so I was treated with special care, got an upgrade in my room and the staff was very helpful and friendly.
On the downside, the AC in the room was extremely noisy (it feels very weird that in 2013 there are still hotels with no centralized AC and with the noisy AC units in each room) and we had problems with the shower (the shower head was leaking, the pressure was bad, half of the water came from the head and the other half from the part that fills in the tub - the switch between both seemed broken).
August 23, 2013
Rated 5.0 out of 5.0 by uncwgrad00 Excellent stay, as always!
Yet again, I throughly enjoyed my stay at the Beverly HIlls Crowne Plaza. I've been visting So. Cal and staying in this hotel for over 10 years and always look forward to returning. The staff is always helpful and courteous. I hope to be back in LA later this fall, and look forward to returning to the BHCP!
August 19, 2013
Rated 1.0 out of 5.0 by usb613 Needs to be updated
For a hotel that's located in a very nice part of town and who charges accordingly, the overall condition of the Crowne Plaza Beverly Hills leaves alot to be desired. From outdated bathrooms to dirty and uncomfortable beds, a full renovation would be the only way to fix this aging entity.
August 16, 2013
Rated 1.0 out of 5.0 by kenros63 It is dirty!!
It is very dirty! Bath and bedsheets were dirty. At the arrival our bedsheets had not been changed. Staff at breakfast took out garbage and touch food without cleaning hands! Staff is not nice and welcoming at all!
August 15, 2013
Rated 5.0 out of 5.0 by boo27 BH Crowne plaza
great hotel - attentive staff, outstanding location - will use it again when in LA - also stayed at crowne plaza in palo alta, equally as impressed!
August 15, 2013
Rated 5.0 out of 5.0 by July2 great experience
very pleased with our experience. great location to spend time in the Hollywood area. excellent buffet breakfast -- perhaps the best we've enjoyed so far.
August 13, 2013
Rated 4.0 out of 5.0 by loutan Dated but comfortable
The hotel needs a facelift, but it was comfortable and in a good location. The staff was very friendly.
August 7, 2013
Rated 2.0 out of 5.0 by Yair Stay away
Stuff with attitude, wakes up guests at 8:30 on Sunday morning to clean the room. Wall papers falling apart. Expensive price for an old cheap hotel. Never again.
August 4, 2013
Rated 5.0 out of 5.0 by ARCE Very Nice
The room was in excellent condition. I was on the 9th floor, so it was a very quiet, comfortable stay.
July 17, 2013