Rated 4.1 out of 5 by 157
Rated 1.0 out of 5.0 by JKDJedi Extremely Disappointing
This is the worst Crowne Plaza that I stayed in. The website showed a nice hotel in Beverly Hills while reality it is not. The hotel would not deserve more than a 2-star rating in my humble opinion. My family and I were shocked when we entered the hotel!!
August 27, 2013
Rated 1.0 out of 5.0 by E2013 Not up to standards of Crown Plaza
Staff was good but that's about it. The rooms were old and run down and not very clean. 1st night found used Q tip on the bed. Had to have them change sheets. That is unacceptable.
August 26, 2013
Rated 5.0 out of 5.0 by Dooner18 Great location and friendly staff
Location was excellent. Rooms were very clean. Staff was extremely helpful and attentive to all of our needs, especially when minor issues arose. Jose, in particular, went out of his way to assist. I would stay here again without hesitation.
August 24, 2013
Rated 4.0 out of 5.0 by mombronx Great service, problems with room
I was the guest of the day so I was treated with special care, got an upgrade in my room and the staff was very helpful and friendly.
On the downside, the AC in the room was extremely noisy (it feels very weird that in 2013 there are still hotels with no centralized AC and with the noisy AC units in each room) and we had problems with the shower (the shower head was leaking, the pressure was bad, half of the water came from the head and the other half from the part that fills in the tub - the switch between both seemed broken).
August 23, 2013
Rated 5.0 out of 5.0 by uncwgrad00 Excellent stay, as always!
Yet again, I throughly enjoyed my stay at the Beverly HIlls Crowne Plaza. I've been visting So. Cal and staying in this hotel for over 10 years and always look forward to returning. The staff is always helpful and courteous. I hope to be back in LA later this fall, and look forward to returning to the BHCP!
August 19, 2013
Rated 1.0 out of 5.0 by usb613 Needs to be updated
For a hotel that's located in a very nice part of town and who charges accordingly, the overall condition of the Crowne Plaza Beverly Hills leaves alot to be desired. From outdated bathrooms to dirty and uncomfortable beds, a full renovation would be the only way to fix this aging entity.
August 16, 2013
Rated 1.0 out of 5.0 by kenros63 It is dirty!!
It is very dirty! Bath and bedsheets were dirty. At the arrival our bedsheets had not been changed. Staff at breakfast took out garbage and touch food without cleaning hands! Staff is not nice and welcoming at all!
August 15, 2013
Rated 5.0 out of 5.0 by boo27 BH Crowne plaza
great hotel - attentive staff, outstanding location - will use it again when in LA - also stayed at crowne plaza in palo alta, equally as impressed!
August 15, 2013
Rated 5.0 out of 5.0 by July2 great experience
very pleased with our experience. great location to spend time in the Hollywood area. excellent buffet breakfast -- perhaps the best we've enjoyed so far.
August 13, 2013
Rated 4.0 out of 5.0 by loutan Dated but comfortable
The hotel needs a facelift, but it was comfortable and in a good location. The staff was very friendly.
August 7, 2013
Rated 2.0 out of 5.0 by Yair Stay away
Stuff with attitude, wakes up guests at 8:30 on Sunday morning to clean the room. Wall papers falling apart. Expensive price for an old cheap hotel. Never again.
August 4, 2013
Rated 5.0 out of 5.0 by ARCE Very Nice
The room was in excellent condition. I was on the 9th floor, so it was a very quiet, comfortable stay.
July 17, 2013
Rated 3.0 out of 5.0 by chD4 overall stay
I was not informed of a $23 parking charge at time of reservation. When I did actually did valet my car for the additional fee of $3, when leaving the hotel I was handed my keys and told the valet lot is "just over there". no what I consider valet.
I anticipated complimentary rewards service or items such as a complimentary drink during happy hour or the sort, but did not receive anything there either.
stay was at this location due to additional trips on a project I am completing near by. I anticipated staying at this location for all of my future stays, but will now reconsider.
chose your room wisely. if you intend to have a view, be sure and reserve a room that has one at reservation time. I got the view of a neighboring roof.
July 15, 2013
Rated 5.0 out of 5.0 by pm5555 Great Service
I Have been returning here for a number of years while on holiday. Always welcomed back and excellent service
July 13, 2013
Rated 4.0 out of 5.0 by obiewan59 Crowne Plaza Beverly Hills
I have stayed here for the past 3 years excellent.
July 6, 2013
Rated 5.0 out of 5.0 by Kolllins Great services and helpful staff
I booked 8 rooms for my group and stay from June 25 to 28, 2013. The Hotel is in good location, the services were great, the staff were friendly and helpful. The breakfast was very good too.
July 6, 2013
Rated 3.0 out of 5.0 by Danz2786 Was not happy with the bath tub drainage
I called down to front desk about how the bath tub was not draining properly, the lady said someone would come up, but no one did. I called the next day and I got the same answer. I was not happy with the service and this made my stay for irritable as the showering facilities were not up to par for a Crowne Plaza hotel
June 17, 2013
Rated 4.0 out of 5.0 by msmall8752 great stay
Lovely propery, very accmodating staff, clean centally located
June 15, 2013
Rated 1.0 out of 5.0 by Shen77 Great Hotels Guests Love, we didn't feel the love!
Refer to detailed review on trip advisor, 2 June 2013 by shen77.
June 9, 2013
Rated 5.0 out of 5.0 by 2worldtravellers Good location and very comfortable
Excellent location for all tourist sites. Very comfortable bed and excellent service from all staff. Concierge very helpful with advice on all tours available and custom made tours to suit our requirements. Would love to stay here again in the future.
June 3, 2013
Rated 5.0 out of 5.0 by bever Very very good value
Staff kind & helpful
June 1, 2013
Rated 4.0 out of 5.0 by RayLo Room Bathroom
I had a good stay room was good but the room bathroom acessibilty is not great in my room 1018 & 1020. intead of a door hit the bed when closing a pocket door will be better it would like more updated and give u wider opening my opinnion
May 24, 2013
Rated 5.0 out of 5.0 by BarbieKen 4 day stay
The entire staff was incredible....starting with Kenny helping me before I even entered the hotel. Every staff member was there to help with any needs. Excellent customer service. The Lobby was beautiful. The rooms had been re-done but were not quite as nice as the lobby. They were a tad dated but very clean. They were also very quiet. Room service was incredible. Each meal (am/afternoon/pm) was delivered in no more than 20 minutes. I had an amazing stay and would definitely recommend this hotel.
May 23, 2013
Rated 4.0 out of 5.0 by Jlaphd Misleading but I enjoyed my stay!!
I enjoyed my stay and the location is good relative to lots of action and the famous Rodeo Dr. I just though the hotel would be nicer... since the pictures on the internet were fab!! Anyway... just a small disappointment. Access to the members club room was a nice!!
May 17, 2013
Rated 5.0 out of 5.0 by Jeff3112 Staff, Location, and Room
Friendly and helpful staff. Great location. Room had a great view.
May 8, 2013
Rated 5.0 out of 5.0 My journey at Beverly Hills
Great reception, friendly people, helping hands.
Splendid room with a free upgrade, lots of space and a great place to prepare for a conference, relax and work.
Free pass for the Club room (breakfast of on same floor as my room), beverages and cookies between 5 and 7 pm.
Wonderfull conference room(s) on the second floor.
May 6, 2013
Rated 5.0 out of 5.0 by AlarmeAce Thank you
I had a good trip.
Thank you hotel staff for your help.
May 5, 2013
Rated 5.0 out of 5.0 My journey at Beverly Hills
Arriving on 04/29/2013 I had the best reception ever in any hotel. Perfect accomodation, excellent room with a free upgrade. Free coffee in the room (I am a coffee drinker), two flatscreens (main room and bedroom) and plenty of room to relax and work for the conference I was attending. Free newspaper every morning at 4.00.
I would go back to the same hotel if I went back to Beverly Hills.
May 5, 2013
Rated 4.0 out of 5.0 by Conrado Good Service
English is my second language, I will try to be clear.
I like the neighborhood
I like the attention and service of the recepcionist and front employees
I do not like the hotel decoration it is old and oldfashion
I do not like the bathroom door it is bad ubication
I do not like the breakfast room, the psyical space, the person that helps is good. And food is ok.
I do not like the extra charge for parking area.
April 8, 2013
Rated 5.0 out of 5.0 by Kingsfanzz very clean room, bath, bedding, etc. with views
very good cleaning of room, bath, bedding, etc. On higher floors open views to west, with even more open views to the East all the way to downtown. When facing east, very quiet as over a residential neighborhood; when facing west, reasonably quiet and better than BH hotels located along Wilshire, and Pico.
April 1, 2013