Rated 4.0 out of 5 by 183
Rated 5.0 out of 5.0 by Bigbuddy1 Great Service and helpful staff
It is always a great stay at the Crown. You have a friendly staff and I really like the rooms. I am usually on the road four days a week and stay at various hotels. You are the BEST
January 22, 2013
Rated 4.0 out of 5.0 by any1 Awlful room
Our room was on ground level which was good but had shutters on windows which let the lights from outside in parking area blast thru and the sounds from airplanes blast thru too. No sleep for us. Tryed to put towels over but didnt help. You def need to do something different. Should we stay there again or send someone there we will diff, inform to ask not to be in that area.
January 20, 2013
Rated 5.0 out of 5.0 by CINCY16 A NEW YEARS PARTY TO ENJOY
WHAT A GREAT DEAL. TERRIFIC BAND AND THE CASINO GAMES WERE REALLY A HIT. UNBELIVEABLE DINNER AND GREAT EVENING NAD LATE BREKFAST. WOULD RECOMMEND HIGHLY FOR 2014 THE TAXES ALLOW.
A CINCINNATI GUEST
January 8, 2013
Rated 5.0 out of 5.0 by Grams6 We Stay often!
When we fly out of Louisville we stay and leave our car and they shuttle us to the airport, always great service!
We have been going to the New Year's Eve celebration for the past 12 years and always have a great time. The package is great and the service! The only I would ask is better pillows in the rooms.
January 7, 2013
Rated 5.0 out of 5.0 by southside11 Great New Years Eve Party
My husband planned a wonderful New Years Eve party for the both of us. The food was delicious, casino was a little small but if you got there early like we did we had a great seat at the Rowlette wheel. Had a lot of fun gambling but not really losing any real money. We were seated with a lot of friendly people @ table #2. It was a Nice getaway for us!!!!!!!! Thanks and will be staying there in the future!
January 5, 2013
Rated 2.0 out of 5.0 by MikeyB disappointment in ammenities
i was disappointed in ammenties at this location. the value vs. cost was not compareable to prior IHG hotels of previous stays.
January 3, 2013
Rated 2.0 out of 5.0 by USNDoc Nice rooms, staff not so much
The rooms are very nice and the hotel was quiet. I had no issues except a rather slow internet.
However, the attitude of staff was not acceptable. Even with only a few people waiting in line at the front desk, it seemed like it took forever. I am really used to faster service. Staff seemed rushed and not that willing to help. I asked for a non-connecting room and was told by the desk clerk that she "didn't have that information".. however the one right next to her did.... hmm...
At breakfast, the wait staff seemed completely unmotivated. I even didn't get a second pass by for coffee and there were only a few people in the restaurant.
I stayed here because I attended a conference. I doubt I would honestly stay here if I had not been.
December 19, 2012
Rated 5.0 out of 5.0 by Bauch06 "Go To" Hotel in Louisville
My family and I will be frequenting Louisville several times over the next year and we will be staying at the Crowne Plaza during our visits. The room was immaculate and the service terrific. We would recommend this hotel to anyone going through Louisville. Thanks for the great stay.
December 17, 2012
Rated 2.0 out of 5.0 by BARBDOG Stay here is you like 1000 kids in the halls slamming doors.
I stayed here 2 nights this past week. Monday night is the first night I ever slept with ear plugs in. The hotel had a High School convention. The kids were in the halls like refugees. Slamming doors, running up and down the halls well into the night. In the morning, they kept knocking on my door. I think they thought I was a kid and should be up with them. I stayed in the same hotel on Thursday night. Same thing, only the kids were younger.
The hotel staff did nothing to help. They seemed bothered by the experience as much as me. They just laughed.
December 9, 2012
Rated 2.0 out of 5.0 by Txclif Kids
I stayed there on 2 separate occasions the first week of Christmas and both times there was a kid convention. The first night my room was next to the fire escape and I had to listen to the kids running up and down the stairs. The next stay my room was next to the elevator. Thanks to alcohol and ear plugs I did finally sleep.
December 9, 2012
Rated 5.0 out of 5.0 by ltci001 Great Place to Stay
We always spend the night here where traveling throught he Airport at Louisville---we stay here because we are taken care of both very friendly and professionally!
If you spend the night in Louisville, Ky--look not further--stay here!
December 6, 2012
Rated 4.0 out of 5.0 by castleme Great Staff EXECEPT in Receiving Dept.
The front desk staff and waitstaff in Bar and Dining Room are excellent. Your bartender , Suzanne, is amazing. She was frequently waiting tables, mixing drinks, delivering food, and sharing a kind word with everyone. What a gem!! Because of her we returned again and again to the bar.
Several of us (attending the same conference) had multiple problems with morning and early afternoon staff in Receiving, They seemed incapable of reading shipping labels and delivering packages to the appropriate guest rooms. The inadequacies of this "Service" unit of the hotel, cauased us time and created a great deal of frustration. Maybe those employees were hired for their physical ability to move large parcels, but they seem to lack basic reading skills and the common sense to sort and deliver packages.
November 25, 2012
Rated 3.0 out of 5.0 by Wade71 Being woken by the staff
I was woke up 2 times once at 7 am and then at 8 am, first for security about a wake up call, then by housekeeping. The room was not up to standards, it look like it had been throw together. It was also missing a grate for the AC. The bar was nice good food and good drinks. Overall, I will not stay again, there are better holiday inn hotels in Louisville. I expect more from one of the up names in the change, and this hotel doesn't live up.
November 22, 2012
Rated 5.0 out of 5.0 by Globe The employees are Great
I love staying at the Crown Airport in Louisville they treat me very good I do miss Kristy
November 21, 2012
Rated 4.0 out of 5.0 by kgodsey Love this hotel BUT....
I love this hotel but we were in a room where the carpet was nasty..........I also stayed here for the Teen Pageant & my room then had nasy carpet also.....I know some of the rooms the carpet has been replaced so maybe you just hadn't gotten to some of the rooms yet ?
For the "price" of these stays that I paid and the condition of the room....I will prob. consider going somewhere else next time. But other than that I love the atmosphere !
November 15, 2012
Rated 5.0 out of 5.0 by Jerseyman Annual visit to Louisville
I stayed at the Crown Plaza Louisville again a week or so ago and thoroughly enjoyed our stay. Each year I bring a group of British farmers to the NAILE and I always choose the Crown Plaza - it is such a great hotel with wonderful staff. The Crown Plaza has been my "home from home" for a few days every November and I just love it!
November 12, 2012
Rated 5.0 out of 5.0 by rupie99 Relaxing atmosphere
The Crowne Plaza -Louisville is an excellent hotel. We stay there every year when we come to Louisville for the National Young Bird Show.The staff is friendly and the atmosphere is wonderful. The Blue Horse Restaurant and Lounge on premises makes it an easy trip as you do not have to go outside the hotel to have a great time. We love Crowne Plaza-Louisville!!
November 8, 2012
Rated 5.0 out of 5.0 by honeyalmasri Great airport hotel
I had an early morning flight and the Crowne Plaza was perfect for my stay. Betty at the front desk was very helpful and friendly. I had to take the airport shuttle at 5am and only had to wait a few minutes once I called them. The room was clean and comfortable. Only complaint....the bathtub/shower didn't drain properly...couple of inches of standing water while taking a shower.
October 27, 2012
Rated 4.0 out of 5.0 by william9 Roomy Room
Wife & I had drinks at lounge, nice and clean. Also ate at hotel restaurant (average quality food) service was good.
UPS planes take off from airport 3 AM, ask before booking if noise level was high. Was told you want hear them. "Yes" you hear them.
Ask for 6 AM wake up call. Got a 4 AM wake up call, "not good".
Allowed me to leave car in hotel parking lot while traveing for 3 days to WV on tour bus. No extra charge.
October 25, 2012
Rated 5.0 out of 5.0 by jrblap1108 Comfortable, beautiful, hotel
Thank you so much for a comfortable stay in a beautiful hotel. After a long day of flying, it was nice to have a quick pick-up at the airport by your shuttle service, with very little check-in time. Our room was clean, comfortable, and I'd highly recommend your hotel to others.
October 24, 2012
Rated 3.0 out of 5.0 by Babyshow400 Good stay, but internet service is poor
We enjoyed our stay at a busy time when the hotel was full as were the surrounding hotels. The staff was great and overall the hotel is nice. As far as room comfort goes, the pillows are not great but everything else was fine....except the internet.
The wireless service in the rooms did not work for most of our stay and it was so frustrating as we were there for work and needed the service. They outsource to a company called ethostream and I spent too much time on hold trying to get service or assistance - then only had intermittent service at best one night, no service the other two nights. They said when the hotel is full that the service doesn't work. Strange for a business hotel. I would not stay again because of this - and the rooms should have had wired service if the wireless was so bad.
October 23, 2012
Rated 1.0 out of 5.0 by Disappointed201210 Go somewhere else!
I stayed here for business and paid a ridiculous amount for a what I thought would be a nice room. There was a musty smell in the room and didn't even include a microwave or a jacuzzi hot tub in the pool area!! To pay the price they have for their rooms you would expect a microwave and a hot tub. Neither was the case and the pool, which was indoors, was not heated above 80. The staff was not helpful or kind. I waited 15 minutes for someone to help me at the front desk, and the additional times I needed something, I felt like an inconvenience.
October 22, 2012
Rated 5.0 out of 5.0 by ISU83 Thanks for the service.
A special thanks to the breakfast crew for a hearty, quick, and early breakfast. We needed to get on the road and the waitress and her staff were very accomodating with our group....Thanks!
October 19, 2012
Rated 5.0 out of 5.0 by AEKY 9-2012 - Family Weekend at Univ. of Louisville
Very very clean & comfortable hotel. Great location close to U of L campus. Our stay at this hotel added to our great Family Weekend at U of L!
October 8, 2012
Rated 4.0 out of 5.0 by Feedub Good for Business Travel
I stayed at the Crowne Plaza for a business meeting that was being held at the Expo Center- so the location was ideal. The restaurant in the hotel has a sufficient variety of offerings; which is nice because there aren't options within walking distance. The hotel is older, but the rooms are renovated with nice amenities.
October 6, 2012