Crowne Plaza Louisville Airport Expo Ctr

Hotel Front Desk: 1-502-3672251

Hotel Fax: 1-502-3632087

Hotel Email: sales@cplouisville.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louisville International Airport (SDF)

- Distance from hotel: 0.05 MI/ 0.08 KM l

- Complimentary shuttle available

- WEST on TERMINAL DR. 0.2 mi Take the I 264 E; I 65 ramp toward DOWNTOWN. 0.6 mi Take the exit toward FAIR EXPO CTR. MAIN GATE. 0.3 mi Turn RIGHT onto FREEDOM WAY. 0.3 mi Turn LEFT onto PHILLIPS LN. 0.2 mi Turn LEFT at 830 PHILLIPS LN.

Bluegrass Airport (LEX)

- Distance from hotel: 71.6 MI/ 115.23 KM West l

- SOUTHWEST on TERMINAL DR. 0.0 mi I-71 S via EXIT 173 264 W via EXIT 5 EXIT 11

Train
Amtrak

- Distance from hotel: 119 MI/ 191.51 KM North

- Head northeast 354 ft 2. Turn left toward Phillips Ln 69 ft 3. Turn left onto Phillips Ln 0.7 mi 4. Turn right onto Crittenden Dr 1.0 mi 5. Slight right to merge onto I-65 N Entering Indiana 115 mi 6. Take exit 110B on the left to merge onto I-70 W toward Saint Louis 0.8 mi 7. Take exit 79B toward Meridian Street 0.2 mi 8. Slight right onto Madison A

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking to hotel guest

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Hotel Highlights

Crowne Plaza boasts the best event space Louisville, KY has to offer. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, holding business conferences, wedding receptions, and social events has never been easier! Our Certified Meetings Planner will ensure that your function runs smoothly from start to finish.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 535 reviews
83%
Recommend This Property
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Ratings Breakdown

535reviews

  • 5 Stars
    294
  • 4 Stars
    110
  • 3 Stars
    58
  • 2 Stars
    38
  • 1 Stars
    35

Worst costumer service ever

By

January 31, 2015

club

My friends and were coming to Kentucky for a huge event at the Exposition center so the location was perfect, we booked a 2 bedroom suite. When I called the front desk to let them know that we were arriving at different times and what do we needed it to do in order to check-in they said that all they need was their names. When my team arrived they charged their credit card for half of the total (which we supposed to pay at the time of check-out). When I arrived they also charged my credit card for the remaining balance.The next morning our keys stopped working so we ask the front desk to fix them and then they told us that our reservation was wrong and that we supposed to leave that day, I tried to explain the lady (with 17 years of experience according to her) that I was not the person she was talking about, she insisted that I was wrong, I even wanted to show her my id and reservation number and she said that she didn't need it because she knew what she was doing. Well according to her I booked my reservation online (which I know I didn't.) I keep telling her I'm not that person but she just didn't listen and she said there's nothing to worry about. I paid cash so that they can refund the money to our credit cards. The next day our keys stopped working again! my friend walks to the lobby and they tell him that they made a mistake and that they gave us the wrong reservation and that they will going to charge us less more money for the confusion. When I asked to talk to the manager she just didn't listen and she says that she will take care of it. When I got back home and check my bank account I found 2 more charges (for big amounts) from this hotel. They never refund us the money to our credit cards so basically we paid twice as much as we supposed to and all they have to say it's that they don't know what I'm talking about.

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Bad Lounge Service

By

January 30, 2015

club

As stated in survey, the waiting staff in the bar/lounge was not very attentive. Had to wait for service and re-fills. Food was setting for a long time before being served. However, the rest of the experience was great.

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Love this place!

By

January 30, 2015

club

I recently stayed with Crowne Plaza during the Louisville Boat and RV Show at the Expo Center. I love how convenient it is located to the Expo and the fact they offered transportation to and from the hotel! Customer service was wonderful, the people are friendly and my room was comfy.
There were about 12,000 people in the area for a Travel and Leisure trip that made the place noisy and loud but, I chalk that up to guests that haven't seen each other since their last trip together and they forget that hallways in hotels are not gathering places. Perhaps sound proof doors to rooms may help. Not sure.
I will definitely stay there again and again when I'm in the area.
I gave it a 4 for room cleanliness only because I do not like glass, glasses or stoneware coffee cups in the room. Not sure if they were properly washed and sanitized.

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I wouldn't recommend.

By

January 30, 2015

club

This place was disgusting! Rooms were filthy and smelled so bad. Upon arriving we had to call the front desk and ask to change rooms from how bad the smell was to only have the same smell in the second room!

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