Crowne Plaza Louisville Airport Expo Ctr

Hotel Front Desk: 1-502-3672251

Hotel Fax: 1-502-3632087

Hotel Email: sales@cplouisville.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Train
Amtrak

- Distance from hotel: 119 MI/ 191.51 KM North

- Head northeast 354 ft 2. Turn left toward Phillips Ln 69 ft 3. Turn left onto Phillips Ln 0.7 mi 4. Turn right onto Crittenden Dr 1.0 mi 5. Slight right to merge onto I-65 N Entering Indiana 115 mi 6. Take exit 110B on the left to merge onto I-70 W toward Saint Louis 0.8 mi 7. Take exit 79B toward Meridian Street 0.2 mi 8. Slight right onto Madison A

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free parking to hotel guest

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Hotel Highlights

Crowne Plaza boasts the best event space Louisville, KY has to offer. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, holding business conferences, wedding receptions, and social events has never been easier! Our Certified Meetings Planner will ensure that your function runs smoothly from start to finish.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 480 reviews
83%
Recommend This Property
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Ratings Breakdown

480reviews

  • 5 Stars
    263
  • 4 Stars
    97
  • 3 Stars
    54
  • 2 Stars
    36
  • 1 Stars
    30

Complimentary room upgrade

By

November 26, 2014

platinumelite

As usual, front desk staff offered upgrade to a King Suite vs 2 queen booked rate room.
This perk has been offered to me every time my wife and I have stayed at this ocation (

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Great hotel one annoying problem

By

November 25, 2014

This is an excellent hotel, I would avoid staying on the ground floor, the insulation around the bathroom and the plumbing is limited. All night long you either hear running water through the sewer pipes or a dripping noise. So remember to stay above the first floor. The staff is wonderful, the restaurant is exceptional, gift store is unique. I would have given this hotel a 5 star rating had I been on another floor. I hope they can address the noisy plumbing on the first floor issue.

Posted byHotelStaff
November 28, 2014
Thank you for your review. I am very happy that the staff was wonderful and you found the restaurant exceptional. I am sorry to hear that you were not satisfied with the first floor location. This has been communicated to our team. We look forward to your return. John Shake, GM
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Group event

By

November 25, 2014

club

Only complaint is that I had called in 10 days before to again request my 2 rooms be next to each other (adjoining) as the kids would be in the hallway less. I knew we would be checking in late so wanted that arranged prior. When I got there to check in, they were unable to meet my request, the staff was very busy with other service recovery issues, the lines were backed up and the phones ringing off the hook. I really could not get them to take the time to meet my request. Very disappointing. Not a deal breaker but would have been fun and certainly the guests between us would have gotten a bit more sleep with 4 teens going back and forth between rooms as they were preparing for some competition. No hot tub or fridge is also a bummer. For the price I often get better amenities at the cheaper hotels (fridge, hot tub, continental breakfast). Staff was very nice. Had to call for more towels. Neither of the rooms were not prepped for 4 guests even though my reservations stated that.

Posted byHotelStaff
November 28, 2014
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. John Shake, GM
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Customer service and hospitality at its finest!

By

November 21, 2014

platinumelite

I've stayed at the Crowne Plaza Hotel in Louisville, Ky., numerous times over the past 15 years and without fail, the warm and friendly staff's customer service and hospitality is First-Class and Top-Shelf! Their attention to the details is amazing and when my travels bring me back to Louisville, there is only one hotel that I would consider staying at and yes, you guessed it, the wonderful Crowne Plaza Hotel with hospitality at its finest!

Posted byHotelStaff
November 24, 2014
Thank you for your amazing review of our hotel customer service and hospitality. Your words will definitely be passed to our team members. It gives me great pleasure knowing that after 15 years we are still the place for your travel needs. We look forward to your return. Thank you again Jose Rolon Director of Operations
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