Rated 4.3 out of 5 by 278
Rated 5.0 out of 5.0 by Music Fan The Staff are exceptional
I was incredibly impressed with the staff at Crowne Plaza Hunter Valley. Every staff member I came into contact with was professional, friendly and happy to help. The rooms were immaculate and the breakfast, though a little expensive, was excellent.
February 27, 2014
Rated 4.0 out of 5.0 by MrAnthony Anthony
Great facilities, excellent pool area and golf course.
Staff in Red Salt were fantastic going above and beyond ensuring all our requirements were met. Marissa in particular was awesome!!
Room and house keeping we're great.
No valet parking on arrival (advertised as available on web page)
No in house movies (advertised as available on web page)
Extremely slow unusable internet, reception staff not helpful in fixing.
Upon arrival no valet parking had to unload baggage on porter trolley myself. Checked in at reception and staff did not offer any assistance with baggage had to wheel trolley myself to room, this is unacceptable in a hotel of this quality.
On more than one occasion Lisa from reception was rude and condescending towards us, should not be working in this industry with that sort of attitude.
I have stayed at this hotel four times now and will not let the bad experiences keep me from returning, I believe that this was probably a one off as previous stays have been flawless..........just disappointed this stay.
February 25, 2014
Rated 5.0 out of 5.0 by BB in hunter valley feedback
Overall, I think it is worth to spend money in crown plaza.
However, I do have a few suggestions.
The cleaner should vacuum the carpet everyday. I have spent two nights there. The carpet is not vaccumed second say.
The pillow s are too soft.
Only few choice for cocktail in the bar. I m a bit disappointed that there is no Martini offered.
February 20, 2014
Rated 5.0 out of 5.0 by papi11 A place to relax with the family
Had a relaxing time with the family, in one of the Villas.
The villa is very private,confortable and the very clean, and
one of the most confortable king beds I had ever slept.
Being a priority club member has definitely it's rewards, specially
when checking in and out , by having a queue dedicated to all the members, makes checking out a breeze,specially on a weekend.
I will definitely come back again in a few months.
February 20, 2014
Rated 5.0 out of 5.0 by dood grimes wonderful apartment to meet up with my girlfriend fo some r&r
we booked a twin single room to catch up and go to the dolly parton concert at hope estate...on arrival we were told we had been upgraded to a two bedroom villa...we thought it was xmas....we had such a great catch up in beautiful surroundings and the bus to the concert was a bonus for us so we could have a wine and be safe...also the late check out was great as we got to talk some more...
February 19, 2014
Rated 5.0 out of 5.0 by Vivvi Great place for a family
We stayed for at the Crowne Plaza Hunter Valley for three nights with our two young children and we really enjoyed our mini-holiday. The Kids club was fantastic; lovely new premises, many different play activities and friendly and caring staff. The Kids' Club was free of charge which was great. While the kids where at Kids club we had a few games of tennis, the courts are excellent.
However, the concierge that handed us the rackets and balls could really improve on her customer service skills. A smile and "enjoy your game" would have been so much nicer instead of her negative attitude.
The pool is beautiful and the kids had such a great time, swimming and playing, the foam mattresses were fun!
We stayed in a 2 bedroom villa which was beautiful, very spacious, good dining area, a tv in every room, dishwasher, 2 bathrooms and balcony. However, the first impression when I walked up to the door was how dirty it was! It was full of grubby hand and fingerprints. Surprising the cleaners didn't notice that.
The breakfast was fantastic and service great. We loved that we could make our own fruit juices. And the coffee was excellent.
But I was very disappointed when we realised that our room rate only included breakfast for us adults, so we had to pay extra for the kids! I would think that because we paid a room rate including 2 bedrooms, breakfast would also be included for the kids. But for some reason our room rate #Advance Purchase with Breakfast# for a 2 bedroom villa only included breakfast for "one or two adults sharing a room". So effectively, this meant we had to pay an extra $90 for the kids for the three days so they could eat breakfast with us. I discussed this with the reception staff but they could not see my point. In the end, we only had to pay for two kids' breakfasts but it still seems unfair and something I was not happy to do.
There was some construction works going on while we were there but luckily the villas were not that close to the site.
We had a great time and I would happily recommend Crowne Plaza Hunter Valley for a family stay!
February 18, 2014
Rated 5.0 out of 5.0 by Lyn 69 Long awaited Family get-together
What a great way to start the weekend leading up to the family wedding. We booked in for Friday & Saturday nights & requested a late checkout, having enough time on Sunday morning to catch up with those we didn't have time to say goodbye to. The next time we come we will bring our golf clubs as we were sorry we hadn't had the time. Staff & service was great & backing onto the golf course was a good choice.
Thanks to Crowne Plaza Hunter Valley & will look forward to our next stay.
Grant & Lyn
February 12, 2014
Rated 3.0 out of 5.0 by AMDWPTB Good be much better
Property has enormous potential but some minor issues detracted from experience. Large mirror in room severely deteriorated, along with large cabinet top giving room filthy appearance despite having been adequately cleaned. Reception staff less than welcoming to start, and appeared to be annoyed when this issue with the room was brought to their attention. Stayed here after perfect experience at Adelaide Crowne Plaza and the staff here could be sent there for training.
February 9, 2014