Rated 4.3 out of 5 by 278
Rated 5.0 out of 5.0 by Music Fan The Staff are exceptional
I was incredibly impressed with the staff at Crowne Plaza Hunter Valley. Every staff member I came into contact with was professional, friendly and happy to help. The rooms were immaculate and the breakfast, though a little expensive, was excellent.
February 27, 2014
Rated 4.0 out of 5.0 by MrAnthony Anthony
Great facilities, excellent pool area and golf course.
Staff in Red Salt were fantastic going above and beyond ensuring all our requirements were met. Marissa in particular was awesome!!
Room and house keeping we're great.
No valet parking on arrival (advertised as available on web page)
No in house movies (advertised as available on web page)
Extremely slow unusable internet, reception staff not helpful in fixing.
Upon arrival no valet parking had to unload baggage on porter trolley myself. Checked in at reception and staff did not offer any assistance with baggage had to wheel trolley myself to room, this is unacceptable in a hotel of this quality.
On more than one occasion Lisa from reception was rude and condescending towards us, should not be working in this industry with that sort of attitude.
I have stayed at this hotel four times now and will not let the bad experiences keep me from returning, I believe that this was probably a one off as previous stays have been flawless..........just disappointed this stay.
February 25, 2014
Rated 5.0 out of 5.0 by BB in hunter valley feedback
Overall, I think it is worth to spend money in crown plaza.
However, I do have a few suggestions.
The cleaner should vacuum the carpet everyday. I have spent two nights there. The carpet is not vaccumed second say.
The pillow s are too soft.
Only few choice for cocktail in the bar. I m a bit disappointed that there is no Martini offered.
February 20, 2014