Rated 3.3 out of 5 by 12
Rated 2.0 out of 5.0 by Whydoineedanicknamefor Hot rooms - poor curtains - uninterested staff
Rooms look nice but at the end a bit old. Bathrooms really need some renovation. Airco didn't work properly and the curtains were not sufficient at all. Had a very poor night because of the heath and all the light coming in. Was hoping for a good shower to wake up properly - but that was also a disappointment. When complaining about this - the staff didn't really look interested.
Not worth the 4 star mentioning nor the money I pay for. Disapointing!
May 16, 2013
Rated 3.0 out of 5.0 by HeyHeyItsSaturday Don't check ou on Sunday
good location. nice river view. Breakfast needed some improvements.
some of the staff were friendly and helpful, some not so helpful. getting my car from the car park turned out to be a bit of challenge. I asked the staff (Sunday staff) what I needed to do to get my car from the car park to the front entrance so that the luggage could be loaded into my car (you can ask the porter to do that for you but on that particular day we couldn't find one). The girls at the desk didn't tell me that I needed a pass to get out of the car park. the car park was massive and I was stock behind the gate control machine with no pass and 5 cars patiently waiting behind me. The machine wouldn't accept my credit card and the help_com was not very helpful. I had to call my wife to talk the staff at the desk to bring me a pass.
The instruction on how to get to hotel entrance was totally wrong. In the end I had to use my navigation to get back. There was no staff to help us load the luggage and the girls behind the desk chose to ignore us.
I guess, this could be blamed on the Sunday staff. When we checked in the staff were perfectly helpful.
May 6, 2013
Rated 4.0 out of 5.0 by guitar96 Great Experience
Well located, good ambiance, nice service and great breakfast!
May 6, 2013
Rated 5.0 out of 5.0 by psychiatrist excellent room and staff
only two problems:
the morning paper was not availible every morning
the shower was not appropriate.
April 22, 2013
Rated 5.0 out of 5.0 by stan0211 Consistent quality and service
I have been a regular guest in this Hotel. The consistency in quality and service is outstanding. The rooms are very nice, clean en spacious, the bed is great and the staff of the Hotel is outstanding. The latter surely makes this Hotel a great place to stay.
April 16, 2013
Rated 4.0 out of 5.0 by Mond Good Room
I like the room
good decoration and very nice
unfortunately there is no free internet / WIFI
March 21, 2013
Rated 2.0 out of 5.0 by gmsith01 Antiquated Internet Policy
Very poor policy as regards the Internet. Unusual for a Crowne Plaza. Everyone pays - even frequent users of the Hotel Group. This in itself will be a reason I will never use the Hotel again until the policy on the Internet changes. Staff were friendly and professional. Hotel is well situated but come on Crowne Plaza Maastricht ......it is now 2013.
The Internet is no longer a luxury but an essential tool for business and recreation guests alike!
March 19, 2013
Rated 2.0 out of 5.0 by ejs70 outdated hotel perfect location
We booked the hotel because of its perfect location on the river Maas in the heart of Maastricht. very convenient. The hotel is very outdated. And you have to pay EUR 17.=/day for using slobby internet! Come on that is for a 4* hotel unacceptable! Legal theft I would call it.
The staff however is very nice and helpful. The hotel rooms are clean but outdated and not up to standards for a 4* hotel. The bed is good! It needs urgent overhauling and free internet. Then this is the perfect hotel to stay on a perfect location. Until then I would not recommend it
February 7, 2013