Rated 3.9 out of 5 by 32
Rated 5.0 out of 5.0 by zakiabwaini Excellent experience
This is my first visit to the hotel.
The total experience was great, especially the reception team
I recommend the hotel for any one going to visit Madinah
February 28, 2014
Rated 5.0 out of 5.0 by Sandara Good experience
It was really great, food, bed, atmosphere and location. The staff were very friendly and helpful.
February 23, 2014
Rated 4.0 out of 5.0 Very Nice decoration
The Staff of the Hotel was very frindly and helpful. Also I like the location of the Hotel where you can find every things within steps beside you.
February 18, 2014
Rated 3.0 out of 5.0 by Bindar Nice furniture
Nice hotel with excellent furniture condition and style. The hotel is close to the grand mosque of the prophet Mohammed. The breakfast has a variety of food but not of high quality and lack proper cleannesse. The hotel has a room converted into a
Gym. Having a gym is an addition to the hotel in this city, but it would have been nice to have a fully equipped gym.
February 17, 2014
Rated 5.0 out of 5.0 by Jamal Al Akkad Amazing Experience
My plan to be in this hotel from now on as the location, service, rooms quality and people are top.
February 15, 2014
Rated 4.0 out of 5.0 by It's me Excellent overall
Best in Saudi Arabia.very good service .sadly the club lounge was very dry and the staff at the lounge were very cold.
February 12, 2014
Rated 5.0 out of 5.0 by Elmalky Amazing Value for money
Nice hotel, near Masjid Nabawy, very clean and new, amazing buffet only small rooms and excellent value for the price. Recommended for all visitors
February 6, 2014
Rated 4.0 out of 5.0 by shmr Good overall experience
Overall, I can say that I have a good experience with my family in Crowne Plaza Madinah.
I can say that your staff (from the reception to the cleaning staff) are doing their best, friendly and welcoming despite the fact that they are very busy entertaining many other guests due to the location and season.
This is the only big issue that we faced: We checked in after 12:00 midnight, and were having problem with the door access. None of the card works (even after trying multiple cards from the desk) and the door has to be opened by your staff using a "master-key" card. Though your staff (Mr. Deen and Mr. Omar) who were on duty that night were very helpful, they cannot help me to resolve this issue until the next morning when the IT staff was in. You need to have standby IT staff 24/7.
I would like to specially commend your staff, "Mr. Deen" who is very alert and aware of the guests needs. Not only that he helped us with the luggage when we checked in and checked out, he went extra mile in providing us with all the information we need to know regarding the area, transportation to Masjid Nabawi, prayer timings, where to get dates or zamzam in Madinah, etc. He treats everyone politely and is definitely an asset for your hotel.
Breakfast was great; furniture and facilities were great, room was clean and the cleaning staff are doing good job (as my kids were messing up the room). Though the location is relatively quite far from women's gate of Masjid Nabawi, transportation is provided for every prayer.
February 1, 2014