English
Madison
Book online or call:
1 877 2 CROWNE (1 877 227 6963)
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Hotel Contact Information
Hotel Front Desk: 1-608-2444703
Hotel Fax: 1-608-2447829
Hotel Fax: 1-608-2447829
Rated 3.5 out of 5 by 20
reviewers.
Rated 1.0 out of 5.0 by SK61 Worst ever Crown Plaza experience
Bath room was not in working condition and sink was clogged and "was directed to wait" for someone else for check in.
May 13, 2013
Rated 5.0 out of 5.0 by Poncho1960 One Great Place To Stay.......
This is a very nice hotel and the staff will do just about any and all to accomodate all your needs. Huge pool and the hot tub has the most powerful jets I have ever experienced.
Food and drinks are great, very, very spacious foyer, lounging area and if you like to swim, big ole indoor pool.....
Right across the street from the mall. Eats, nails, fun and variety all within walking distance.
Nice work and hats off Crown Plaza....
APG
May 9, 2013
Rated 2.0 out of 5.0 by sport123 Poor service. Lack of respect
I have stayed at this hotel many times. It seems they have had some issues with the front desk turnover as well as maintenance on their rooms. I feel disrespected when I tell someone a fact and they tell me it could not be true and then it ends up true and the person neglects to apologize. I have it in my record a specific area I do not wish to stay in the hotel as it is old and in need of remodel. They always put me there even though it is clearly in my records not to. I also asked for the first floor and I am told their are no suites on the first floor, which I know is not true since I have stayed in at least 5. There is no need to lie to your customers.
Last time I stayed here I pulled back the covers to fins a spot the size of my palm on the sheets. This time the air conditioner only blew warm air. it was in the 70's outside, and the toilet ran constantly. I do not like having to take the cover of the toilet off each time I use the toilet. This hotel has gone hill dramatically the last 3-6 months. I like the location as it is very convenient for my working needs. I hope they improve. I am staying there again in the very near future.. Stay tuned.
May 7, 2013
Rated 5.0 out of 5.0 by PineconeDad Impeccable
Very, very nice. Only con is distance from University. A brutal 35 minute drive in morning and even worse in afternoon.
April 30, 2013
Rated 1.0 out of 5.0 by CDTljdfgubiouboiuygvr Terrible
Called for the free shuttle from the airport at 8 PM and was told it would take a half an hour. I took a cab because it was late and I had a 6 am flight the next day and wanted to get some dinner and go to bed. Arrived at the hotel 15 minutes later and was told the shuttle was on its way back from the airport with a flight crew.
Dropped my stuff in my room and went back down to the lobby to print a boarding pass. Waited in line at the desk to get the password to the computer and told them I wanted to print my boarding pass. They gave me the password and I went and generated my boarding pass only to find that the printer was out of toner. Waited in line again and was told that they new the toners was out. Wonder why they din't tell be before I went through all the trouble to generate it. I had to go back up to my room and regenerate it and email it to the front desk and go down and get it.
The lobby was full of kids with few parents in sight. They were playing on the elevator which didn't make all the trips up and down much fun. Its now after nine, so dinner turned into a sandwich at the bar.
Next morning I arrived in the lobby for my 5 AM shuttle and had to wait till a flight crew made it down, so we were late. To be fair the security guard who drove us was very apologetic and did what he could to get me to the airport as soon as possible.
I would never recommend this hotel or stay there again.
April 20, 2013
Rated 3.0 out of 5.0 by catclub71 Catclub71
Lobby area was beautiful as always. Didn't eat dinner there this time. Menu hasn't changed in years! Pretty much tired of it. Room was nice except ceiling over tub was badly damaged by water. Should have been repaired long ago. And the shower curtain was not quite big enough. Also, as a priority club member, I called the front desk to get a late check-out okayed. However, the info was not forwarded to Housekeeping. They knocked on my door 3 times...the first time getting me out of bed. The last time the floor manager (I guess# said she had never been told of my request. I forwarde this to the front #on my own...they didn't ask me how things were). They thanked me and said they'd contact staff. That was it! Why should I come back?
April 8, 2013
Rated 5.0 out of 5.0 by airhead Great Front Desk Staff
Front desk was very polite and helpful. The person checking us in was new but did her job very well and was very polite and patient. The morning desk was just the same.
March 23, 2013
Rated 3.0 out of 5.0 by Bollie Acceptable but not on my list of favorite hotels
The rooms that provide a view of East Washington Street are quite noisy after 6 a.m. The wireless internet was not dependable. The hotel did a good job of hosting the conference I was attending, but I would not stay here again as a business traveler.
March 20, 2013
