Rated 4.0 out of 5.0 by DMBM Great value but definitely showing its age
This place is a great value, nice clean rooms & common areas but this place is in definite need of a renovation. Everything looks worn & dated however cleanliness has never been an issue.
Also, food & drinks in the lobby are not bad.
February 13, 2013
Rated 5.0 out of 5.0 by rikynik Another Awesome Stay
100% satisfaction. Staff, room,atmosphere, service, parking lot plowed...it was great. Thank you Madison CP!!
January 17, 2013
Rated 5.0 out of 5.0 by Ray45 Best experience
Welcome was by far the best I have yet to experience in the Crown Plaza chain. Employee that just went up and above her normal duties. Jackie is the one employee that stood out above all the employees that I came in contact with while I was there. Jackie ensured I was well taken care of from check-in to check-out then onto the airport. She deserves to be applauded for her excellent customer service skills. Down side to my stay no points so sad lol.
January 13, 2013
Rated 5.0 out of 5.0 by Nigaanosekwe Housekeeping staff are the best
Thank you for finding my cell phone and turning it in to the front desk! I realized I had left it at the hotel after leaving the gas station down the road. So I stopped back and sure enough, your awesome housekeeping staff turned it in. Thanks again!
December 23, 2012
Rated 1.0 out of 5.0 by TooMuchTravel Bad Food with No Remorse
I stayed there and being a platinum ambassador, I was pleased with the initial greeting. Went to the restaurant, and shortly after got very sick. The next morning, thinking I could maybe sweat it out, went to the front desk to ask where the fitness center was, and mentioned my ill effects. He grunted an "Ugh" like I was inconveniencing him. I then threw a letter to customer care and the GM was totally unapologetic and after she left a voice mail, and didn't return my call twice, she then sent an e-mail making it seem like they run a perfect hotel and that was impossible. To add insult to injury, the TV's didn't work in my room, and the priority lounge had "eggs with seasonal vegetables" which translates to scrambled eggs with broccoli. BROCCOLI?! I'm on pace for 112 stays in an IHG property in 2012 and this by far was and is the worst!
December 5, 2012
Rated 3.0 out of 5.0 by badday01 Bad experience
The young lady who was taking orders in the bar area did not recognize me at all. I watched her wait 5 to 6 other tables in the area and she did not say one word to me. She was terrible, and should not be a hostess. My complaint at the front desk got me a free breakfast but I seriously doubt anything was said to her. I saw her working the next night and decided not to drink nor dine in the hotel.
December 3, 2012
Rated 5.0 out of 5.0 by natalie7170 Overall Experience was fantastic
Being on the road does wear on a traveler. You never know what you will be walking into on any given stay. This stay was phenomenal. Staff was kind, attentive and helpful . Highly recommend.
November 20, 2012
Rated 3.0 out of 5.0 by Robby11111 Some good, some bad
The server in the bar area was wonderful!!! I think her name was "Lacey", or something similar. She was very responsive and pleasant - she did a great job!!!
However, check-in was terribly long at around 5:00 pm on 11/8.... My two colleagues each waited in line for about 20 minutes each. In fact, when one of my collegues finally got to the desk, the phone rang and the desk person answered the phone and proceeded to take a reservation. Unbelievable!!! This needs to be resolved.
November 13, 2012
Rated 5.0 out of 5.0 by flyinverted Great food
Great location and great food. The location of the pool isn't desirable but if you're going there for business that is not a issue.
November 1, 2012
Rated 4.0 out of 5.0 by JamesK I prefer this Madison hotel
I travel to Madison frequently on business and have always stayed with the Madison Crowne Plaza. It has been around for awhile and undergone several renovations. It has had grand times and hard times. Now this hotel is back where a luxury hotel should be... and at a very competitive price. I stay here because of those amenities and its location near good restaurants and shopping. Newer hotels are available in close vicinity and I have given them a try too, but the Crowne Plaza is still the nicest.
October 30, 2012
Rated 5.0 out of 5.0 by Joans Our favorite motel
We love this place. Room had all the necessary amenities. Beds were very comfortable. But first and foremost, the beautiful pool and lounge area! Our grandchildren (and we) love it.
October 26, 2012
Rated 1.0 out of 5.0 by hong Is very unkind to the front desk.
This time Dairy Expo visited.
Frontdesk hotelier TIM is Unkindness, Segregation
Services, facilities, and location all in price is less than the quality.
Each year, is scheduled to visit Madison but Will not find this hotel again.
All of this because the Tim.
October 10, 2012