Rated 4.1 out of 5 by 51
Rated 5.0 out of 5.0 by Dplane Frequent
I have 2 comments before I write this review. Point 1 if the staff that answers cannot be objective it would be best not to comment back, providing negative feed back from a negative point of view is counter productive.
2. I do not agree with all statements made in your reviews
I would however like to bring attention to the ironing board, this is not standard IHG and should be looked into, impossible to press a shirt or dress pants that have an inseam of more than 20" The cost of these is cheap even if it was kept at the front desk like the Iron's?
I have stayed at this property on several occasions and find myself coming back for the sheer convenience of being close to the airport with free shuttle service, this is huge considering any cab fare from 1km out is 20Euro. The staff are always friendly and welcoming. The rooms are spacious clean and comfortable, very good value for money. Bar restaurant offers enough of a selection of food to get you by on an overnight stay. I personally like this property for what it offers. Good bed, clean environment, quiet rooms.
November 21, 2013
Rated 4.0 out of 5.0 by Sailingtravel Comfortable bed/great service
The bed was very comfortable and there was no outside noise.
However, there were no pillows - just a long, round pillow the width of the bed. I prefer to have a real pillow - this is the first time I have seen this type of "pillow" in a hotel. I had to use my pillow I use around my neck when traveling in an airplane.
Also, most of the ihg hotels we have stayed have included breakfast at no charge. This hotel charged $15 Euros, which is a bit much when you are staying there.
November 7, 2013
Rated 4.0 out of 5.0 by Sherwood44 Comfortable and clean hotel
Stayed at this hotel on a recent stopover in Madrid. Very comfortable bed and large rooms. The only down side was that we were unable to take the airport shuttle back to the airport for our early morning flight. As they only had a bus able to take 8people, so we had to take a taxi costing eur20 . One of the main reasons for booking the hotel was that they offered the free airport transfer. We could possibly have booked another hotel closer to the airport if we would have know this could happen
November 7, 2013
Rated 5.0 out of 5.0 by Ingolf Warm welcome and good service
Warm welcome paired with help in every need made my stay a pleasant experience. Complimentary airport shuttle is very convenient.
November 4, 2013
Rated 1.0 out of 5.0 by EMTPRO Complete Disaster
Our stay was a disaster. We traveled two days with a little baby. There was no baby bed prepared. The air conditions was switched off, we had to enjoyed a temperature of 28C and it was not possible to cool down, the reception told us to open the windows. We needed to leave the room with our baby, because it was to hot inside. After discussions they changed the thermostat, without success. After further discussions the hotel allowed us to change the room. In this room it was a little bit colder, only 25C. At night wathing champions league on TV the the hotelserver switched off, no telefon, no television, nothing.
Well, maybe this things can happen, but with this problems we lost time, which we originally wanted to use for other things. The worst thing was, that nobody of the hotels or the management took care of us or even lost one word of apology for the circumstances, they ignored our problems like it is normal in this Hotel or at Crown Plaza.
We had the impression that they were laughing about us.
October 27, 2013
Rated 3.0 out of 5.0 by FlyingOut One-night stopover at MAD
Had about 15 hours between flights and wanted an IHG property to spend the night at.
Contacted the hotel in advance with regard to the free shuttle service they offer. Was told there's a shuttle operating every half an hour until 11 PM. Waited for about an hour outside the terminal, and then gave up and went back to call the front desk (change money/get coins/use payphone). The shuttle arrived 20 min later.
The hotel itself is basically soleless. It's a CP but looks more like a Holiday-Inn-Express. The staff were all very nice, and the room was pretty good as well though on lobby floor (against what's indicated in my online account). There's a restaurant in the lobby but it's not a good one.
It's a decent night stay for the price payed, though, but probably would chose a different hotel on my next stopover at MAD.
October 25, 2013
Rated 3.0 out of 5.0 by Concerto Distant Airport Upmarket Motel
Staying at this so-called airport hotel involved an incredibly long wait for the shuttle bus in the underground parking area at the arrivals of Terminal 4 of Madrid Airport. The hotel is located in an industrial outskirt an incredibly long way from the airport, on the main highway which heads East from Madrid. It would have been preferable to spend the time taking the Metro to downtown Madrid and staying in a hotel there, and based on this experience I would never again stay in a hotel which lists its location as 'Madrid Airport'.
The hotel itself is just an upmarket motel, nothing more, and a far cry to the quality I usually expect from the Crowne Plaza chain. It was comfortable enough, it looked posh enough to satisfy appearance requirements, and the staff were very friendly and helpful, no question about it. The bed was not comfortable, however: the Spanish, being a short people, tend to never furnish their rooms with 2 meter full length beds, and I positively hate my feet sticking out over the end of the bed. It is really one of the negative points about visiting Spain, that it is very difficult to find a bed that is long enough.
The bar and dining area was not particularly welcoming, and only one welcome drink voucher was offered to me at reception, even though we were two guests (what is the point in such an economy?). In restaurants and bars the world over, I mourn the fact that there is often so little lighting that it is impossible to read the menu. Here, there was plenty of light, which is good, but the design was too much like an office space or public convenience room. The layout of the bar/restaurant was not very conducive to lingering, either.
Take the metro and stay in downtown Madrid, even if on an overnight airline layover: you'll save time hanging around underground parking lots and see something of a very interesting city, with a cafe/restaurant scene and nightlife that rivals any city I have been to.
October 24, 2013
Rated 5.0 out of 5.0 by Juanky Comfortable
I only stayed one night; nevertheless, very comfortable and exceeded my expectations.
The only hiccup isn't easy to get to the city center.
October 15, 2013