Rated 3.9 out of 5 by 282
Rated 1.0 out of 5.0 by Nelson 111 Not a great expeirence!
Setting, room, cleanliness all good. Reception average, the servcie and welcome in the Bar below par and the quality and price of the food very poor.
September 15, 2014
Rated 2.0 out of 5.0 by Barclay4879 Dirty carpets
The carpet in my room was stained in several places which was unpleasant and unacceptable in a hotel of this standard. The furniture was chipped in several places and the hinges were loose on the tea making facility door. The ceiling/wall join had been repainted and was a different colour from the wall which gave a tired, worn impression. Bathroom was excellent. The carpet on the stairs and hallway needed vacuuming.
The smoking area door leading to the main hotel block was a disgrace being littered with hundreds of cigarette ends - surely a bin or cigarette-end dispenser could be provided.
The breakfast was excellent except that the tea and coffee served in the small dining room on the first day of our stay was not hot. On the second day we had breakfast in the main restaurant and the tea and coffee was piping hot.
September 10, 2014
Rated 2.0 out of 5.0 by zhb1974 Too Noisy!
I booked this hoping for a relaxing night with my husband and son but it didn't really work for us. The hotel looks very nice and is stylish but we found the room very small for 3. The health club is ok but the changing rooms need a bit of updating, the Jacuzzi is pointless as hardly any bubbles and the towels are far too small. We booked the smaller restaurant for the evening which was okay but as it was so open plan to the lobby it was hard to have a quiet meal. The food was nice but long waits between courses ( we told there was just one chef) and we had to send the cheeseboard back as the Brie was hard and chalky. It also took 3 attempts to get our bill right - this is because there is no computer in the restaurant and they print a list at %pm of the rooms that have pre-paid for dinner. If you haven't checked in by 5pm you aren't on the list - slightly crazy system! The main issue we had was that we just wanted a quiet drink and chat and there was nowhere to do this. The main bar had very loud football on at 8pm when we went for a pre-dinner drink and this was still on when we went back into the bar at 10.30pm. We asked if there was anywhere we could that was quieter and were told all other bars were closed except the nightclub. They have a sports bar so why not keep this for football? The whole bar/reception/lobby are has the feel of an airport hotel as it is quiet open plan and noisy. Not really what we expected from a 4* Crowne Plaza and we wouldn't stay again. Overall very disappointed and feel we could have got better for the money elsewhere.
September 9, 2014