Rated 3.9 out of 5 by 252
Rated 4.0 out of 5.0 great place to chill with friends
overall a very good experience would go again felt great after massage but had to go home same day staff faultless some parts of hotel need updating carpets on way to pool showers little tweaks
August 16, 2014
Rated 2.0 out of 5.0 by hm29 Disappointing
We were really looking forward to our stay because the hotel has such a great reputation, our first disappointment came when we were told we were staying in the 'village'. We felt this should have been an option on booking or it should at least have been told to us.
When we entered the building after a fairly long walk with our heavy bags the first thing we noticed was the heat which only got more stifling as we went up the stairs. We also felt that we were in a cheap apartment block, the carpet was dirty and there were a lot of flies around the door.
On entering our room it looked ok, the carpet again was not the best but I was trying to be optimistic as we had payed so much and I was responsible for choosing the crowne plaza. There was also a vague smell of cigarette smoke although the room was non smoking, maybe it used to be a smoking room, I don't know.
The first thing I looked at was the toilet which was clean. The bath looked a bit grubby on the bottom but we weren't going to use that anyway, the shower however was not very pleasant, it was dirty or mouldy in between all the tiles and was the type of shower you only use when you have to and you use as quickly as you can without touching anything.
I opened one of the drawers under the tv and was left with a sticky hand!
When we came to get in to bed it looked fairly clean although there were 3 stains on top of the bed which looked years old, then we got into bed (that being our own single beds which had been pushed together so we couldn't sleep near eachother or someone would be on the crack) and I found some sort of clump of hair. I am sure there have been no animals in the room but just to help describe it, it was like something a dog would scratch off their body. Not very inviting.
We plugged in the 2 fans as the room was so hot, however they were so noisy we couldn't keep them on all night, which therefore lead to a very bad nights sleep and I woke up with a headache which I often do when sleeping in a hot foreign country with no air conditioning.
Ordinarily I would have spoken to the staff straight away about our room but we just didn't have the time so we stuck it out.
The staff seemed nice at the hotel although we only saw them on check in and check out. The lobby was nice and attractive, probably the best part of the hotel.
August 15, 2014
Rated 4.0 out of 5.0 by HelenM299 Excellent spa facilities and spa staff
Excellent value for money for a mid week spa deal. Reception staff could be more approachable however.
August 14, 2014