Rated 3.8 out of 5 by 235
Rated 1.0 out of 5.0 by Scrapgirl Spa Weekend
Was hoping for a relaxing break, but this was not the case. Rowdy hen/stag weekends seem to be what the crowne plaza now aims for. The spa was not relaxing, even the sleep room was noisy due to hen parties chatting and talking on mobile phones. The pool area is shared by other guests and was very busy. We were unable to get beds, so again was not relaxing. I stayed in the village, and the room was comfortable and clean but unfortunately when the nightclub finished our sleep was disturbed by noisy drunks and fighting. Crowne Plaza do yourself a favour and get rid of the nightclub. I had booked another spa break here for later in the year, but will now be going elsewhere. If you want a true spa break this is not the place to go. I left feeling more stressed than when I'd arrived.
July 26, 2014
Rated 4.0 out of 5.0 by Vegasseagull Good hotel shame indoor tennis has been lost
We stayed at the Five Lakes 18th July for 3 Nights.
The rooms were excellent as was the club lounge.
Our only real moan was that we had booked to use the indoor
tennis courts and on arrival found they had been taken away. The outdoor courts are in dire need of repair. The main rooms and hotel great the grounds are in need of a little love and attention..
July 25, 2014
Rated 1.0 out of 5.0 by Stevee2 A rapidly degrading level of service
An extremely disappointing stay: it is getting worse every time.
The room was not clean, The towels were unwashed from the previous occupant (!): I found long brown hairs and glitter in one of them.
I had a carry my own tray ( a huge heavy wooden one) to my room (which was far away from the bar) because I was told the hotel was too busy to cope with room service.
The staff is untrained and inattentive to people's needs.
A spirit and mixer drink does not require a high level of skills and yet, you have to ask several times to get staff's attention as they drawn everything in pints of soda...
The reception staff tried to avoid giving the platinum-related voucher's (second time) and clearly all requirements relating to the room (at booking stage) are ignored widely (ask for a room in the main building far from the lift, you'll get a room in the village on the second floor next to the banging doors!)
It is going downhill very fast…
July 22, 2014