Rated 3.7 out of 5 by 156
Rated 3.0 out of 5.0 by JohnU1378 Disappointing
Having recently received a survey to comment on the hotel I found that as a platinum member I should have received a complimentary drink or extra points. This was not the case and I expect the hotel to add those points retrospectively. We were told that we had been upgraded but the condition of the bathroom was dated to say the least. An upgrade suggests something a little extra but there were none. What does the hotel normally provide? Dinner allowance was set menu but soup and main course were lukewarm. Dinner and breakfast staff were polite but indifferent to customers' needs e.g. no bread offered at dinner until a manager happened to notice it had not been offered, an extra charge for coffee requested at breakfast.. Room key had been "deactivated" before arrival at room except that this did not happen again despite identical methods of carrying the card, no 2nd card offered despite 2 guests. There are huge gaps in provision at this hotel .
December 8, 2013
Rated 4.0 out of 5.0 by Ashley52 Great stay. Amazing hotel - Just a few minor moans
I stayed here with my aunty and we stayed for the Deluxe Overnight Stay.
Good points: We arrived early (before 3) and was able to check in to our room as it was ready. Check in was quick and easy. The room was very clean and appealing, the beds were very comfortable and the pre-ordered items were already in the room. The spa treatments were really really good, I would definitely recommend the Indian head massage. The spa rooms were really relaxing. The staff was really friendly and helpful. The food in the restaurants was amazing. We ordered a Panini and snacks from the bar area, buffet dinner and breakfast which was included in our price. The breakfast had a choice of your normal full English or continental. Never saw any of the entertainment/nightclub as we decided to watch movies in bed instead.
Bad Points: These are only minor but if the hotel staff sorted these out they could potentially be perfect. Firstly the spa treatments weren't as long as they described, however as mentioned before they were amazing. I was told before I arrived that there would be robes and slippers in our room, these weren't there and we had to ask for them. The 3 course buffet meal that was included in the price could have been better. The main course was really good but because of the layout and options of starters and dessert we didn't bother with these therefore not really a 3 course meal. I would say to make a small set menu which can be served to you rather then making you go up for it and upgrading to another menu with more options if needed. Someone had left their breakfast tray outside our room and we saw a member of staff standing outside and thought they would have picked it up, so didn't bother calling reception. When we went down for breakfast the next morning the tray was still there, therefore the member of staff had just ignored it. Lastly and this is just my preference I found that the pillows were too high and hard for my liking. Maybe a variety is needed?
Overall a really good enjoyable, relaxing experience and would definitely go back.
December 5, 2013
Rated 5.0 out of 5.0 by Reveller Comfort, peace and quiet.
Very well designed, and sprawling hotel set in the isolation of peaceful countryside. (Make sure you have the correct postcode and a satnav!) Elegant reception area with grand piano (if only I knew how to play it - or someone!). Extraordinarily comfortable beds and well-maintained rooms. All fittings very tasteful. Bathroom floor tiles rather slippery, so take care. Staff were very helpful and friendly. We were there for a function, and, as usual in hotels, more bar staff were needed to cope with demand. Food at the function and also at breakfast was very well prepared and presented. Had the pool and spa facilities to ourselves on Sunday morning which was an added bonus to a thoroughly comfortable stay. Highly recommend.
November 28, 2013