Rated 4.2 out of 5 by 23
Rated 5.0 out of 5.0 by DN1609 Great Service
Great service by the staff. Excellent accomodation.
December 2, 2013
Rated 5.0 out of 5.0 by Pablo7 Excelence
I definitely strong recommend stay on Crown Plaza Hotel Managua, I have no doubt is the best option to business men and women
November 25, 2013
Rated 3.0 out of 5.0 by Dissapointedguest100 Front Desk Manners
This is a property that has seen better days. It is glory days can clearly been seen in well worn carpets, furniture and fixtures, However my disappointed resides in the lack of proper acknowledgement of my loyalty to the IHG brand and my loyalty program status. I did not feel like a welcome loyal customer. And lastly, the breakfast was not at the level of other properties in the region.
November 23, 2013
Rated 5.0 out of 5.0 by drdds22 looovely bed
The experience was very good the staff was great I highly recomend this hotel for business or vacation.
October 9, 2013
Rated 4.0 out of 5.0 by Maravilla13 Good place to stay while in Managua
Excellent location and nice facilities!! Good hotel to stay while doing business in Managua!!
October 1, 2013
Rated 2.0 out of 5.0 by sdhancock Very, Very.....okay
When I stay at ihg properties I prefer the Intercontinental Brand followed by Crowne Plaza and finally, when I absolutely must, the Holiday Inn. We didn’t agree on the value of the Intercon this time so I selected the CP.
The positives: The personnel. Without exception all were polite, professional & courteous. Couldn’t ask for more. The restaurant at night (buffet) was perfectly fine. About $24 US (incl tax & servicio) for a very good selection of very tasty options. Breakfast was included in the price and again the selections and quality were fine (though the omelet options were quite limited). Location is okay. Hotel taxi prices are higher that regular taxis but not horrible.
The negatives: The building and virtually everything inside. My room (515) was like a mini-suite but only so they could cram the room into an odd-shaped space. (I had no issues with the size or shape of the room) It’s necessary to put your card key in a switch to turn on your lights & AC. I understand this is typical in many Latin American countries but it really irritates me & I always use a business card or something else as a workaround. The carpet was either dirty or worn out. Clearly. Ditto the sofas. One lamp by the bed did not work (the one nearest the bathroom, naturally). One toilet paper dispenser was so worn out the rod would only fit by a tenth of an inch or so. Impossible to use without rolling the paper on the floor. The drapes are such that you need a few binder clips (I always carry them) if you want to keep the sun out in the morning.
The bed! Okay, I’m used to the soft beds at another brand (can't use the name or the post is deleted). But this thing was so hard I woke up sore every morning. If really firm beds are your thing this won’t be an issue. It was for me.
And the internet!! Yes, I got 54 Mbs on the wifi but the internet got me at best 1.02 Mbs and typically only 760 – 784 Kbs. My problem was that I had some work to do that involved downloading videos, testing on those videos and printing my CEUs. It simply wasn’t possible. Therefore – MUCH time in the toilet. For some reason the management at this hotel does not understand that quality, fast internet for business customers is no longer an option but a requirement.
Bottom line – I would not stay at this property again but it may well meet the needs of a more casual traveler.
And as a postscript – posting this review was ridiculously difficult. No record of my stay but I could call Managua and ask the hotel staff for the correct information (I put in the correct information). And no points credited to my account. When calling the US number, I was put on hold then transferred then put on hold because of “high call volume” – translated: “low staffing”. It’s clear why I typically use this brand as a last resort.
I'll be returning to Managua in a week & staying at a different property.
August 25, 2013
Rated 5.0 out of 5.0 by jbhouston Favorite Hotel in Managua
I love this place the Staff make you feel like your the most important person every time Im there. The rooms are nice the internet works great and the locations is fantastic close to everything. I stay at this hotel usually once or twice a week and I plan on continuing to stay at this hotel. I think if you give them a chance you will feel the same wonderful experience I feel each and every time. The staff makes an effort to know who you are and they usually all call me by name because they have personalized my stay each time. Thank You Thank You thank You!!! Jorge the Manage you rock thank you for all that you do!!!!
August 1, 2013
Rated 1.0 out of 5.0 by lackofsleep Uncomfortable beds, dirty carpet..etc
After coming from the Crowne Plaza in San Salvador, I expected the same conditions and quality that I received since it is the same hotel brand. However, the disappointment started at check in with no recognition as a priority club member and a long drawn out check in process. Upon arriving in my room, I sat down on what was supposed to be the bed. I thought for sure the mattress was made out of concrete. I am usually not uptight about something like this but I feel that something is off here. The room was not spacious and the breakfast room service was not included in the room as it was in El Salvador. Check out was the same, if not worse than check in. I'm trying to think of some positive things about this hotel but I can not....especially for the price I paid. With all of the other positive reviews here, I can't help but wonder what the deal is with this hotel. Maybe I should have asked to look at the other rooms. On a good note, I do recommend the Holiday Inn Managua. This review was typed while sitting on the extremely comfortable bed on the executive floor. Not a bad upgrade for being a priority club member....
July 28, 2013